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January 2024 by Ryan Paff
This shop is operated by lazy swindlers. You're better off going anywhere else.I came here 4 months ago for 4 new tires. The tires were extremely overpriced but I figured they'd do a good job because it's a tire place. I also paid for an alignment.When I went to pick up my car, they charged me an additional $150 for warranty without asking or disclosing. I didn't notice it until I got home and reviewed the bill. Also, my alignment was worse than before.One month later, I ran over a nail and got a flat. I patched it with a kit and it was fine for a few months. Then cold weather arrived and the same tire went flat again. I brought my car to Mr. Tire and asked to use my $150 warranty for a repair. They refused stating that I lost the warranty when I patched the hole from the nail.The next day, I went to pick up my car. They charged me $40 to "patch the valve stem." The following morning, the same tire was flat again. Apparently, Mr. Tire merely put air in my tire and charged me $40.Do not waste your time and money here. Literally any other shop in the Bridgewater-Raritan area will provide you with better services for a better price.
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January 2024 by Nate Darling
The worst experience I've had with car repair. I called at 10am on Friday to ask if they could look at my brakes. Jeff said sure, bring it in and we'll look at it. I made him well aware that I needed to have the vehicle back by 5pm and that if they couldn't make repairs, don't take it apart. He said 'no problem'. I brought my vehicle in and several hours went by with no call from Jeff or his team. I had to call at 2pm and they were just going to bring it in to look at it. I reiterated that I needed my vehicle by 5pm...once again, "no problem". Got another call at 4pm and was told my Jeep was torn apart and they don't have the correct parts to make repairs today. And it would be done first thing in the morning. No apology, no attempt to put the car back together so I can drive it that evening. I called at approximately 6pm and was told they ordered the wrong part and that my Jeep MIGHT be done by noon on Saturday. In the service industry, all they had to do was say 'no' and I would've kept any respect I had for this place and gone somewhere else. But they didn't want to lose my business. But by not telling me the truth, they lost my business in the future. I work in Somerville and have 75+ employees and 40+ fleet vehicles...none of which will ever go to Mr. Tire.There are a lot of places in Somerville/Bridgewater area to get your car repaired...Please choose ANY place other than Mr. Tire so you don't have to go through the stress and lack of communication that I had to go through.
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December 2023 by Caroline M. Van Leer
We were traveling out of state when we discovered a bad tire. After calling everyone on Google, we were about to give up. We called Mr Tire, and all 4 tires were in stock, and they could take us right away. John was at the front desk and couldn't have been more accommodating.The price and service were unparalleled! We are so grateful for the team who took great care of us. The car was even washed!10 stars!
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August 2023 by Eric Hendricks
First new tires and alignment on my car since it was bought new. Tires I wanted were not normal stock but were available within just a couple days and exactly what I was looking for. The car drives perfectly straight and smoothly again just like when it was new. They were perfectly mounted and balanced (had the car at 80mph and absolutely perfect) and the car tracks precisely straight. They checked my brakes for me and found they had plenty of life left and didn’t try to push for brake service I didn’t need. Really appreciate that! I am also very pleased with the free rotation and optional road hazard insurance. Having to previously patch two tires, I feel like it is a worthwhile insurance I very well may use. Tire plugs cost more than they used to! I overall had a great experience start to finish and I would recommend this shop and will be returning for service for myself and the rest of my household.
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August 2023 by Lizmarie Velez
Had a great experience getting new tires at Mrtire! They were super helpful every step of the way, once my tires came in they had my car done that afternoon ready for me to pick up and drive. Highly recommend them and Greg was a sweetheart I probably called him 7x with questions and he was always willing to take the time to answer them!!
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August 2023 by Barbara Eubank
John and his crew were outstanding! Helpful and professional and worked me into their schedule. I am visiting from out of town and they were able to provide the tire that I needed.
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August 2023 by Robert Peyser
While I waited, Mr. Tire's Raritan NJ ace mechanic was able to replace my 2016 Hyundai Tucson's steering wheel's right side button controls in under an hour.P.S. The local dealer couldn't schedule me for two weeks, wanted me to leave the car, and needed 3 hours minimum labor.Well done Mr. Tire!
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August 2023 by Michael Rossetti
New tires were installed in a timely manner with no issues. Would recommend and return for future needs.
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July 2023 by Jayden Ayuso
Horrible Communication. made me wait 2 weeks for an appointment to tell me they couldn't do the job due to broken Equipment complete waste of time not to mention he was Rude about it .
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July 2023 by bob smith
wow Ilast time i would give this company any MORE businesswhy would you be open till 5,have a spare lift to check a cars but refusea simple tire check that wouldve taken no more than 15- 20 minutes, to keep my family safe shame on you...?we given this shamefull company business in the past, and recommend to family and friends..NEVER AGAIN .........?
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June 2023 by Brian Caskey
I had the most fantastic experience with Mr. Tire, and I can't recommend them highly enough. Their honesty and integrity shine through in every interaction, assuring me that I was in trustworthy hands. Not only were their prices incredibly affordable, but they also provided top-notch service without compromising quality. What truly sets them apart is their exceptional communication skills; they patiently explained every step of the process, ensuring I was fully informed and involved in the decision-making. The staff's willingness to go above and beyond to help me with my car troubles left me feeling grateful and confident in their expertise. Mr. Tire is undoubtedly the epitome of an outstanding automotive service provider.
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June 2023 by Sigrid Moran
Stopped in after good online reviews.Very knowledgeable and honest didn’t disappoint. Highly recommend.
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April 2023 by Teresa covell
John and Craig are personable and respectful. I feel their mechanics do a thorough job servicing my car without charging for any unnecessary work. I feel the price is honest and reasonable.
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April 2023 by Heriberto Hinton-Torres
This is a really great place if you’re big on customer service, staff was amazing all around the board.I didn’t get the gentleman who did my alignment on my Acura Monday, April 3, 2023But please and thank you acknowledge that Man with something more than that a boy head on the back.He took his time explain what was my problem with my vehicle and how it can be fixed. All while offers all service of STS, great experience and for me a 10 out of 10…Thank You to Staff, Management, & District Office for putting together such a great team.-Torres
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April 2023 by Gregg P.
Great job at fair market prices. They keep you posted on what's going on and treat you well.
