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March 2024 by John T.
Great place for puppies s and very nice people that work there . They are extremely helpful throughout the buying process and after as well
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September 2023 by Denise Hillery
We’ve had a great experience with Bark Avenue puppies. They were knowledgeable, helpful and so patient with us, as we made our decision. Lacie, the owner, kept in close contact with me while we got our new baby adjusted to her new home. We highly recommend Bark Avenue Puppies in Red Bank. We’re so grateful and so in love with our girl.
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August 2023 by Tom Barton
Beautiful dogs for sure. BA isnt cheap guess you get what you pay for. However, 2/2 dogs came with kennel cough. BA did cover the vet cost.
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July 2023 by Gary G.
Great service my kids absolutely love the puppy ! Everything was explained before we left . Thanks for everything. !
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March 2023 by Courtney Buell
My experience at Bark Avenue was phenomenal. Lacie really gave me all of the information I could possibly need as a first time pet owner, and seemed to really care about the dogs there. The facility was very clean and she took great care to spend time with me and answer all of my additional questions, even following up after I took my puppy home and asking for photos.
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December 2022 by Megan Brower
We just brought home our second French bulldog from Bark Avenue Puppies and we are in love ! The place is clean and has the cutest hand picked puppies by the owner Lacie. She cares so much about the puppies and we are so thankful we are able to bring home another baby! Lacie and Stephanie are very personable and kind which makes the experience that much better. If you are looking for a perfect addition to your family Bark Avenue Puppies is the place to go !
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December 2022 by Jillian Hawtin
Best experience picking out a puppy for my grandmother! The staff was knowledgeable and accommodating! Our puppy Milo is settling in nicely! Would recommend Bark Avenue to anyone looking for a furever friend!
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December 2022 by Andrew Hagenberg
Response to owner:I completely understand and agree that there are no “special privileges,” I do however believe that there are positive and negative ways in which a customer service situation can be handled. I (as a small business owner myself) believe that negative encounters are a perfect opportunity for businesses to excel by showing their ability to make things right. That simply was not displayed during this scenario. Unfortunately the attitude of “I’m sorry your beat” seems to have been the attitude displayed, which other reviews also represent.For anyone looking for a puppy from a customer service oriented business, please check out Select a Puppy in Middletown, NJ. I truly wish I knew they existed prior to this negative encounter with Bark Avenue. I can assure you we will never be back and I will share my negative experience with everyone I know. A hundred positive experiences can be ruined by one bad customer service experience.Original Review:Extremely poor customer service. The owner of this establishment treats the arrival of puppies similar to releases of video games or sneakers, “you weren’t standing in line first.”Little to no regard for returning customers or explaining the process or purchase. A conversation with a returning customer who states they are leaving work to purchase a dog should be enough to grant them the courtesy of dog being available.Valuing customers should be any businesses highest concern.
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December 2022 by Andrew J.
Customer service is the foundation of any successful business. With that being said, prioritizing the "customer is always right" theory must be exhausting when due to limited stock, customers must compete. One of the two customers will ultimately leave "a winner" and one a "******* These types of businesses can shine not by increasing availability (especially if it results in lowering quality) but by displaying an ability to make even the "losing customer" feel valued. The owner of this puppy shop must have missed Customer Service 101 in business school. They displayed zero concern of compassion for a returning customer and left them with a "sorry you're beat" feeling.Skip the competition at Bark Avenue and visit Select a Puppy in Middletown, NJ. The owner of Select a Puppy turned our negative experience at one establishment into a customer for life at theirs.
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December 2022 by Charlene O
I went to Bark Ave yesterday and I was in awe of this beautiful Boutique. The Boutique was immaculate and absolutely beautiful. Her Puppies are adorable and very well taken care of. It was like they are at the Hilton. They each have a fluffy bed, well fed and watered. The puppies were happy playful and I wanted every one of them. Her merchandise is classy and well thought of. **** sayings and displayed perfectly. The whole experience was a joy. I would give this boutique 10 stars and I HIGHLY RECOMEND if you are looking for a puppy.
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December 2022 by Charlene O
I went to Bark Ave yesterday and I was in awe of this beautiful Boutique. The Boutique was immaculate and absolutely beautiful. Her Puppies are adorable and very well taken care of. It was like they are at the Hilton. They each have a fluffy bed, well fed and watered. The puppies were happy playful and I wanted every one of them. Her merchandise is classy and well thought of. **** sayings and displayed perfectly. The whole experience was a joy. I would give this boutique 10 stars and I HIGHLY RECOMEND if you are looking for a puppy.
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November 2022 by EVANI RODRIGUEZ
I got this beauty at Bark Avenue Puppies and It was a very pleasant experience. Lucie is so caring and professional. She will give it to you all the information you need and more. She also made sure that the puppy will be ok with us, which says a lot about them. We could feel the vibes.Bruno is such a good boy! He is so happy and healthy. He is part of our family now and we love him so much already!
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September 2022 by Lianne Pragosa
We recently got a puppy from here and we were so happy with our experience. Lacie is so sweet, professional, and informative. The store is very clean and well maintained. It’s not the typical pet store where you can go in and just pet dogs, which I liked because the safety and health of the pups are her main concern. I have all the power work, name of breeder, and certificate which makes me feel at ease he came from a wonderful breeder. If you are looking to purchase I definitely recommend Bark Avenue.
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September 2022 by Jordana Friedli
i recently got a mini bernedoodle from Bark Avenue Puppies and have to say i am highly impressed with the entire process. from my initial inquiry, to going into the store, to picking her up, everything went as smooth as possible. Lacie was extremely professional and my dad and i felt more than comfortable bringing home our new family member. we now have the most perfect (and healthy) puppy and i could not be more grateful to have given a beautiful dog a home.
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July 2022 by Debra Buruchian
My daughter purchased a puppy from Bark Avenue and we are extremely dissatisfied. The puppy has a rare parasite and was not properly vetted before delivery. She is also displaying behavior that would suggest she was taken from her mother too early. She is aggressively biting; not normal teething. She has extreme separation anxiety and is not eating. These are all symptoms of “puppy mill” syndrome. Beware buying from this store. The owner is money motivated and does not care about the health and welfare of her puppies or the breeder moms at puppy mills. The owner said that this is normal and a result of transport and kennels. Imagine transporting an 8 week old puppy with hoards of other dogs then letting them live in small pens where they eat and toilet in the same pen with other puppies. Disgusting and not hygienic. So to sum it up, rip puppies away from their abused mothers too early then transport them en masse to a strange location then let them live in tiny pens where they are sold for exorbitant amounts of money to unsuspecting people who feel sorry for these poor puppies. Further they are not properly vetted and are delivered with illnesses that could spread to other pets and family members. A despicable business that should be penalized and hopefully shut down.The owners response is inaccurate and a deflection of responsibility. I would have preferred any alternative to this establishment including rescues or verified home breeders that don’t take advantage of innocent animals for monetary gain. This puppy was too young to be taken from her mother, transported en masse and penned with other dogs in undesirable conditions.; And most importantly was not given a fecal test to detect her condition prior to sale. I did say I would warn unsuspecting customers to prevent the situation I am in.
