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July 2024 by Gabby McGill
I had to have a tire replaced asap - it was an emergency. I walked in and Colleen and her team took care of me and my car!
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July 2024 by H-Tuan Duong
The AC on my 2013 Chevy equinox had a leak and was not working….. I took in asking them to find the leak so I can decide if worth to fix or not…..
They told me it need an AC evacuated and recharge with dye….. cost $241…..
I was told to drive around the car with AC on for about a week ….. which I did ….
And came back for them to find the leak…..
They told me there was no leak… temperature from vent was correct and working…I told them there is a definite leak because I had recharge before and lasted only a few days….. they assured me everything was working and it if failed again take it to the dealer?!? What??? I thought your technicians are qualified to do these things…. Why should I waste my money when you can’t even troubleshoot the problem ?
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So I parked the car for three weeks without using the AC before I take on my road trip…..
On the day of the road trip…. The AC only blew out hot air!!!! During the time the heatwave was hitting the northeast…..
Trust this shop at your risk !!!
In my opinion ….They only know how to do tires really !!! Which I do use them for tire alignment ….
Other more complicate stuff…. Questionable …
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July 2024 by Bonnie Woodward
Colleen was kind and helpful. The workers did a great job on my car. I dropped it off before work and picked it up after work. There was a little delay waiting for it when I picked it up but it was the holiday weekend. After 4th of July on Friday I took the car back and they finished up and at the end of the day I came and picked it up quickly thanks to Colleen's professionalism. I have special air caps and the crew was good enough to save those for me. they are for the Batmobile and they have little Batman symbols on them.
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July 2024 by Linda Ensor
Excellent service and communication, fair prices for service
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June 2024 by Claudette Archambault
Darryl Regis is the store manager and has always provided excellent customer service. I always feel this Firestone office has my best interests at heart. they have always instructed me properly so I can make the appropriate decisions concerning my vehicle. Thank you Claudette Archambault
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June 2024 by AJ Gorga
Glad I found this establishment. Cost effective, personable,.. Darryl the manager is first rate
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June 2024 by John Wall
Darryl should not be working there. Guy is very disrespectful and nearly scammed me. I was desperate to get my car back the next day so he thought he could charge whatever he wanted.
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June 2024 by Kelly Busch
We are loyal customers of Firestone in Red Bank, NJ. We had an issue with our car this week that required an appointment. The store manager, Darryl Regis went above and beyond to diagnose and solve a complicated problem for us from start to finish. Thank you Darryl for your persistence in figuring out the issue as well as your excellent customer service!
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June 2024 by Patricia Kayne
Was having some new problems with my older 2004 car. Was able to stop in and get an appointment for the next day, during very hot weather and they were very busy. I got my car back the next day, thankfully it was nothing major, just age and a worn out sway bar link. Everything was explained so I knew exactly what part was being replaced and why.
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June 2024 by John Petrie
Not a great experience… avoid
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May 2024 by Michael Sullivan
The manager Daryl is an extremely professional person who treats his customers with respect and is an honest broker. I recommend this Firestone to all of my neighbors and friends.
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May 2024 by Tom Tortoriello
For tire installation, they are great. Very reasonable pricing and great service. Purchased tires through tire rack. They shipped them and TPMs to Firestone within 2 days, scheduled installation for the third day. Great job! I would use them again.
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May 2024 by Dennis Rodriguez
Firestone gives the very best to the people excellent service I give it five?????????? thumbs up
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May 2024 by Phyllis Oluyide
Came to this location for the first time about a week ago to get an oil change. Colleen provided excellent customer service. She was so relatable and had a smile on her face the whole time. I was a walk-in Customer on a weekend and was out in less than 20 minutes. The mechanics also did a wonderful job on my car. Thank you Firestone staff! You will definitely be seeing me in the future.
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April 2024 by Don Crocker
My customer service experience was outstanding. Darryl asked great questions about my needs and answered all my questions. I felt that the price was very reasonable and all of the work was performed as promised and on-time. I have always found my experience at this Firestone facility to exceed my expectations. Thank you!
