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January 2024 by Stephen C.
The customer service and return policy is deplorable. If you have an issue, it's not worth the hassle. Do not purchase from this company!
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December 2023 by Suzanne LaBruno
I really enjoy shopping at your store, but I have to say, the staff is impolite and rude. I never received a thank you. I asked for my purchases to be gift wrapped with tags removed and it was a bother to her, while the other two girls played on their phone. She was completely annoyed by me and I was embarrassed in front of my son. Complete disrespect. Absolutely no customer service or courteous behavior. What a shame, it’s a great boutique.
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November 2023 by Donna Graham
I always love going to this store! Friendly, helpful and kind!
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November 2023 by Jeffrey Harmon
My 13 yr old daughter came into this store this weekend to take a look at some of the clothes. The store clerks looked at her when she came in and said eww. They were then talking about her and whispering and then accused her of stealing. They then approached her and made her lift up her shirt in the store. My daughter didn’t try to steal something and there wasn’t anything under her shirt. This is extremely inappropriate for a store to ask a 13 year old to lift up her shirt. The clerk then rolled her eyes and never said sorry for embarrassing my daughter. She was extremely upset when she came home and didn’t understand how people could be so rude. We will never return here and hope other people read the rest of the reviews before setting foot in this store. If you read the reviews the rude clerks go back 6 years and still continue. The owners of this store obviously don’t care about how customers are treated are and 100% a part of the problem.
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June 2023 by Jane S.
Most horrendous customer service ever. Take no accountability for their product. Sales staff rude, unwelcoming, self-absorbed. Not much more to add. If they had more competitors they wouldn't be in business.
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May 2023 by Janet Schneider
Easily some of the rudest store clerks I’ve encountered. No acknowledgement when you walk in, and they just keep speaking to each other as if a customer wasn’t even there. They act like they are doing you a favor by breaking up their get together to ring up your purchase. No “thank you.” No “have a nice day.” I will not be returning. The owner should be ashamed. Do yourself a favor - go to UO or Dor L’Dor across the street — So much nicer and professional!
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March 2023 by patricia semen
I was in this shop today. I cant understand any of the bad reviews regarding staff. Every time my daughter & I are in this shop the girls are lovely, friendly & helpful. If it’s really busy I don’t expect the workers to have much of a conversation with anyone because they’re trying to check everyone out or help people they’re attending as efficiently as possible.Usually the bad reviews about staff are from the ones who either can’t afford to buy in this lovely shop or the exact opposites who think they are entitled & deserving of a personalized pampered experience! Get over yourselves! Really,..Give these young ladies a break & stop abusing them. They’re human beings doing their jobs! & sorry if you haven’t come into this century & know what life is like for this generation! …The clothes In this shop are beautiful! And the staff is just fine! They do what they are supposed to do! Keep up the good work girls. We love Lucky Clover.
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February 2023 by G S
This store was such a mess. Merchandise on the floor. Huge amount of clothes from the fitting room hanging near the counter. The worst part were the 2 loud obnoxious girls working that night. They didn’t acknowledge any customers in the store. They were too busy laughing and sitting on the floor on their phones! I won’t go into what they were talking about as it is too inappropriate to mention here. I was reading other reviews and I’m shocked this store is still in business. This has been going on for quite some time. How do you run a business like this? Not to mention how overpriced these clothes are. Can get better quality on SHEIN. Do not shop here! Owners obviously don’t care about their customers!
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February 2023 by Irene Winthrop
IF I COULD GIVE ZERO STARS I WOULD! This place needs to be turned around with new staff… Every time I come here (I only come here because the clothes are “in” for my daughters’ liking), I am never greeted - actually no - NEVER TREATED - like a human being… The girls behind the counter GLUED to their phones are the perfect example of the teens you see in movies chewing their gum loud not in tune with the real world, gossiping about the most irrelevant things instead of doing their simple retail job! It is so simple to acknowledge anyone that walks into your establishment. And when I am rung up it is always with an attitude or not even an exchange of words. Please do better! Or PLEASE look at the many other reviews that agree with me @ owner! Will continue to go to Dor L’Dor / Urban Outfitters a min away! Zero professionalism and looks like the owner is hardly involved with their business considering this ongoing behavior…
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February 2023 by Staci Sansolo
Great clothes, unfortunately the girls working tonight had the worst rude attitude I have encountered in a long time. Nasty as we asked to try things on. Nasty taking my credit card as I’m paying for something! I won’t be running back anytime soon. They lost a long time customer.
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February 2023 by Mikol M.
a year ago-Edit All I can say is wow! Mediocre customer service and the girls there has such an attitude problem. I mean, this is definitely NOT a high-end boutique, so where they get this snotty attitude is beyond me. The craftsmanship of the clothes is mediocre as well You're better off taking your business elsewhere. I'm honestly surprised they haven't went out of business by now.
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January 2023 by Perlina Vazquez
I’m giving 1 star because the clothes are cute but my god who hires the girls that work there. Unapproachable, unprofessional, so so rude. Completely hate going there just because of the environment these girls create. It’s retail, If you’re miserable working there maybe don’t work there. To whoever owns this place, do better. The girl that checked me out said not one word to me. Not even a hello or have a nice day just handed me my card and rolled her eyes. The environment is horrible. Happens literally every single time. Such a disappointment
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December 2022 by Carter Weiss
Would be a nice store if there was an ounce of human decency from the workers. God forbid they have to look up from their phones for two seconds and say “Hi how are you” Or “Can I help you find anything” WOW look I even typed it out! Hard days work ugh. Didn’t want to interrupt their talk about Alex (Im guessing their bfs or something)and their new boy candy and stalking their instagram account? Went across the street to Dor L’Dor and was INSTANTLY greeted and felt welcomed. Please work for what you get paid for, you’re ruining for everyone else.
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December 2022 by Jaimee Scherer
Literally the worst customer service. The young women who “work“ in the store are rude, and will sooner look away from a shopper rather than help a shopper.
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September 2021 by Sara Rachelle
When the store first opened, I loved it. Their prices were fair and the customer service was good at that point. For some reason, I still seem to go into the store whenever I’m in red Bank and I regret it each time. The store has become so cramped but that you can’t even walk around because the shelves and racks are so over-packed, you can’t even find anything. They’ve also dramatically increased their prices over the years as they’ve become more popular. Unfortunately, I do like some of their clothing they carry so I do go occasionally but the past three times or so I’ve went, I ended up walking out because each time I go, the customer service just gets worse and worse. I understand that the girls working are probably just high school students who really don’t care and are working part time but that is no excuse to provide zero customer service and just sit there on their phones. It is literally impossible to get the attention of an employee. It’s such a turn off. Also, besides the nonexistent customer service, the store it’s just a mess each time I go in and I feel literally claustrophobic because of it. I never like to say bad things about small businesses especially after being shut down for so many months but clearly they’re doing just fine ripping people off. Support other small businesses instead