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March 2024 by Michael Simon
Great experience at the Red Bank store!
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March 2024 by Linda Paz
Friendly and very helpful service every time
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February 2024 by Gary Morris
Awesome service
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February 2024 by maurene merritt
Lut went out of her way to help me. Thank you, Lut.
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February 2024 by Dave Merces
Stay away from this UPS Store! We tried to ship a box of high school uniforms in Nov 2023 (its now Feb 2024), which they lost. We actually don't know because the tracking we got for this package showed that it never moved from the store. We filed a claim with the store and were due a $100 refund back, which as of today was never received. We are given the constant run around and not only does Mary, the manager, never return a phone call but she now has employees blocking calls. We are taking this matter up with UPS Store Franchise corporate. DO NOT EVER SHIP WITH THIS STORE. Untrustworthy and will never send you a refund when they need to.
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February 2024 by Darlene Nashed
I hate coming here. The lady who is always there is so rude! She is the worst !!!!!!
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December 2023 by Luci Stone
The store lost my 9 year olds glasses. Karen, the store manager did not call us back as promised. Workers cannot communicate with customers on the phone and have no idea what to do about a lost package. Karen, refuses to engage in civil conversation and hangs up on customers. It is a disgrace and the store should lose their franchise.Karen, I hope you lose your glasses today! And your keys.
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December 2023 by Jenna C
Have gone to this location a few times but this most recent visit was by far the best! Mary helped me with my packages and was friendly, helpful, and efficient. Had a lovely chat and got some Christmas goodies as well, thank you Mary and Happy Holidays!
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December 2023 by Nicola James
Came in with items to ship and they packaged and sent on it's way within 5 minutes! Paying is a breeze. Once you are in their system, they can look up the address(es) you have sent to before just by inputting recipient's name. No need to fumble for an address and recite it. So efficient and fast. Also deliver next day by ground, within 300 miles of location from which you send. USPS could never give you that guarantee!
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October 2023 by Mary Masucci
Outstanding service by Mary and Zach at ups on white streetI only go to this Ups store
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October 2023 by Shawn Tumulty
Jason helped me package and ship an item I sold on eBay. He was knowledgeable, courteous, kind, and eager to help. His efforts turned a confusing and tedious chore into an enjoyable experience! A+++ for Jason and my vote for employee of the year!
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October 2023 by Lisa Foster
I am always greeted with a smile in the Red Bank location. Staff is always pleasant and helpful. Always.
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January 2023 by Eric Wilson
Mary helped us with notary services for a house closing on a very busy holiday day. She was super helpful and we had lots of laughs while we signed the paperwork. Thanks Mary for going out of your way to help!
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December 2022 by NJ Wedding Pros
We have been dealing with this ups store for a few years now. We were set up as a commercial customer and had given them our credit card for purchases. We were told we were given a discounted rate for shipping. We have been asking for months for statements for our account and they keep telling us they are working on it. Our card was then charged over 700.00 without our knowledge. Of course we disputed the charges and still to this day no statements! Please do not trust these people with your business account they have no idea what they are doing. Never again!
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September 2022 by Kamala Mukhi Harbeck
Ever since a worker named “Mary” started in this store the entire establishment has gone downhill. She is rude, dismissive, and certainly NOT friendly or helpful. I have been a customer of this UPS store for over 15 years. It used to have courteous service especially towards local people who frequently came in. Not so anymore. You can recognize “Mary” by her long white hair; avoid going to her line if you can. She is an absolute horror.
