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February 2024 by emccoy
I renewed my annual contract with representative Sandy who took the time to explain the online renewal process, as well as the renewal criteria with a representative. I was very pleased with the attention given regarding the renewal budget and appreciate the help and support given.
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February 2024 by Edmund Cohn
Metro Energy is customer oriented and a pleasure to work with their support team.
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February 2024 by Nancy Suckiel
Good morning! I was in a panic trying to log in and locked myself out trying to reset my pw, I called, and Rita was so helpful and guided me through the process of changing my password and was an absolute pleasure to speak with. She is definitely an asset to your company.
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February 2024 by J O
They’re under hop energy. I called last month and ddm energy sent a tech from Abel who said never checked anything but said call A1 chimney who just gave me a sales pitch for cleaning and re ligning. Then I get charged $325. I complained for a refund they only gave me back $110. They don’t serve anything. Scammers!
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February 2024 by Edward Sariti
Rita was the best - courteous and friendly.
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February 2024 by michael kunz
Great Help A+++
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February 2024 by Delores Loppe
I have been dealing with Debbie , in customer service since she was with Mitchell oil. It is a pleasure to know that when I speak to her my problems can be solved. She is a asset to your company and very satisfied and my problems are always explained to me in detail.She also, promises to call back with further information if needed and she does.Congratulations in having such a wonderful customer service representative.Delores Loppe
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February 2024 by Tel Barb
Very friendly
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February 2024 by M. O'Connor
You can't do better than the great service we got for a series of boiler problems that left us with no heat.We connected with phone help on the first try and no wait. The repairman came the same day. We were set, but 2 days later another problem, and luckily the same response.?Yay!..
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February 2024 by Joe Orlak
Called for a no heat call.Spoke to person from the office said they would send someone..3.5 hours later called back. got answering service.They had no record of the call...used this company for years but what is going on?
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February 2024 by Michael Kallay
Responded to my inquiry quickly, politely, and professionally.
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February 2024 by Barry Kupper
It was a great .The service rep Claudia was very good.She explained it all and made sure I understood what I was getting.Been a customer for a long time started back in the 70's Hang on to Claudia pleasure to work with.
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December 2023 by Jack Rommes
My first "will call" delivery arrived this AM as promised. Kenny, the driver, said he needed to check the tank for this is a new account. He was as thorough as can be. Great guy. Gave him some back ground on past oil deliveries and he was very interested in making sure this delivery was more than satisfactory. I'm sorry I hadn't changed oil delivery companies sooner! Between Melissa in customer service at Dollarwise to Kenny the driver, what great customer service!
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December 2023 by Laura Gautier
I was surprised even with having insurance many things were not covered. After having the problem solved. I never got a bill. I called several times. I finally got Monica on the line. She was extremely helpful and has called me numerous times telling me of the updatesIt seems noone who had service on 11/10 got bills. Finally Bill's were generated on 11/22. She certainly went over and beyond.
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December 2023 by Valerie Kowkabany
Always accommodating when requesting a service call, oil delivery, or a simple question. I have been a customer of MetroEnergy/HOPEnergy/SupremeEnergy for over 25 years and recommend them with outstanding customer service! Thank you for all that you do.
