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February 2024 by Hanna Perez
Ana.M is the absolute best ? she is very passionate and patient. She is always responsible and respectful. She is the best problem solver there, best service provider whenever I go. I feel that she deserves pay raise and promotion, but with all do respect it is only a suggestion. She is very sweet and understanding ❤️ ?. Definitely my favorite employee there, for the 5 years she has been working. This kind lady is amazing ? . 11/10 stars ?. Ana is a star
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February 2024 by Garret Schipper
Ridgewood is now down to 1 teller on Saturday and there was a line a mile long. Most people work during the week and don't appreciate wasting an hour waiting on line. All the drive-troughs have been closed: time to find a new bank with more than 1 teller on a Saturday
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December 2023 by Елена Якимович
I received all the help and understanding for the issue that I had. That day I was working with Madison and one of the managers Rafael Arias. Both of them were eager to help me and I spent enormous amount of time to make sure that the issue was resolved and at the time I was leaving the branch, I was in a good mood and the issue was resolved. Thank you very much for your help and understanding.
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July 2023 by Justin Case
Waaaaayyyy tooooo sloooooooow. And why is there a useless manager at the door ..get behing the desk and help the tellers.. wow.. lazy
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May 2023 by Aleksey P.
Visited today and was pleasantly surprised by the service. Madison was nice and efficient and helped with my business in no time!
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April 2023 by Michael Brewer
Just went to go use the drive thru ATM, and they wanted to charge me a $3 fee even though I am a BOA customer. Disgusting ...
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October 2022 by Sharmi Chaudhuri
We were very pleased with Naomi’s service, her can-do attitude and her persistence to get things done for us. We needed an urgent auto loan on a friday afternoon so that we do not miss a particular car we were looking to purchase. We went to the Ridgewood Maple Ave. branch of Bank of America, we were 20 mins ahead of schedule. Naomi understood the urgency, took our appointment ahead of schedule, explained all the process clearly, went out of her way, called the appropriate offices herself to enable us getting the loan from application process to check dispersement in less than 3 hours. The entire team at the branch was very courteous and helpful. It is specially commendable given the dealership was not one of the Bank of America authorized dealership and we do not bank with Bank of America on regular basis. I usually do not provide feedback but this I felt was highly commendable and worth sharing.
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August 2022 by Ann Snow Cosgrove
I grew up in Ridgewood - graduated from RHS in 1987. I spent countless hours of my young life in downtown Ridgewood. This past Monday I took my mother to the Bank of America on Maple Ave. I can't say enough about my experience. From the moment we approached the doors to the moment we left, I felt that the needs of my mother and myself were first and foremost. My mother, who is elderly, was closing her safe deposit box. We had not made an appointment, but we only needed to wait for a few minutes before we were helped. Ana Molina was the relationship banker who assisted us. She was kind, considerate, professional and thorough. She made sure that I knew each step that she was taking and waited while I conveyed the information to my mother. Ana was incredibly patient and showed true concern for my mother's comfort. I don't know the name of the man who greeted us at the door but he was equally kind, attentive and professional. My mother and I left Bank of America feeling great. Then I drove past Graydon pond and the high school and recalled some nice memories from my youth.
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November 2021 by Moustafa Anwar
I really appreciate the top level of customer service that the banker by the name of Naomi provides
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October 2021 by Jessica J. Mazza
I had a great experience with one of the lady tellers here this past July. I unfortunately missed my follow up appointment in September for my small business account because of a swift change in plans. Regardless, I felt an overwhelming amount of support and passion in her assistance finding me resources for small business accounts. Certainly would recommend, but wish I could remember her name and feel poorly about it. Please pay her so well whenever we resolve this mystery!
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August 2021 by David Wilinsky
Always had good friendly service every time I’ve went here. The parking lot is very large and is accessible from 2 separate streets. There is a drive through ATM and an ATM in the front doorway.
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October 2020 by Doug Jordan
Plan on getting harassed in the parking lot by their crack security team.
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January 2020 by Rob Payne
Michael and the tellers are ok but the management is awful, while calling my job to verify my paycheck, which was totally unnecessary, they refused to let my 5 year old daughter use the bathroom. I usually use BOA in Ramsey and they're much better.
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September 2019 by Patricia F Schwartz
Non existent customer service. Lucky if there is 1 teller working. Manager is a nasty woman. Find another branch if you must bank at BOA.
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July 2019 by unni k
Worst customer service I felt in my entire banking experience when I visited the place. Please don't waist your time to visit the place. The Manager is also not interested to talk with the customer and listen the customer. After an hour later I tried to contact the manager again through the phone , but the response was quite ignoring and pretending to be busy. Horrible place. Please visit any other financial center will be better. Here there is no option to do negative star so I did one star.
