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July 2023 by Antonio C. de Lima
I tried to deposit 105 dollars to my account.The machine couldn’t take my money, got it stuck in there, almost chopped off my finger when I was trying to take it back and almost ripped my cash.It couldn’t even take my bills one by one. Atleast the machine still operates.Please fix this issue with the machine!!
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June 2022 by Steve B.
6/2022 I would think twice about the Ridgewood branch. The workers are poorly trained. The manager's action is not customer centric. There are better managed retail banks in Bergen Co. Unfortunately, retail businesses which are not customer centric tend to die. What's the problem? I needed to purchase foreign currency. I spoke to a branch employee on the telephone with questions about foreign currency. During the conversation I asked him when the branch closes - he said 5. I drove 45 min to the branch and arrived at 430 only to learn the cut off for foreign currency is at 3 and they cannot place an order for the next business day, so I had to come back tomorrow. When I asked the employee why he didn't tell me the cut off was at 3 - I only got dumb looks. When I asked him how would someone who doesn't work at Capital One know this if you don't say something - I got more dumb looks. The above is bad & I will blame the bad combination of a minimum wage employee who was poorly trained. Above are the symptoms, now let's talk about the disease of incompetent management. I tried to contact the branch manager twice by email and was blown off. Only when I called the 800# to ask to speak with the regional VP did I get a call back from the manager. She did not take responsibility for her employees. She did not offer to cover my mileage to her bank. She didn't even apologize for Capital One wasting my time. Absolutely no ownership of her team's error. Apparently it must be my fault for choosing to do business with her branch. Don't make the same error. Find someone who wants to build a long term banking relationship with you. Unfortunately that's not what Capital One in Ridgewood does.
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May 2019 by Habibur Rahman
Fast machine....