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July 2024 by David Chu
I've never seen a bank treat a customer like this before. I was especially appalled when he threw my card and ID back at me after asking for them. It was my fault for not asking for the name of this man. No matter how close this place is to my house, I will never go back there. My friend constantly warned me about this bank with their negative experiences, but I countered them with my own positive ones. However, one interaction with a single employee completely changed my mind, and now I'll be sharing the same story with my friends as they did.
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May 2024 by Jenny Hao
Wow just wow! Amazing customer service from Kristina. She was with us for an hour and a half and got us out of the pickle we were in. She deserves employee of the month!
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May 2024 by Emmanuel7 777
? very bad bank ? the never send me $3.00 bill ? and my credit score go down front 800 to 690 ?
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December 2023 by Force of Nature 89
I'm really confused where the bank was or is, so went to Paramus location instead, I think this used to be "Blue Landry Bank" or something, I am unsure..
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December 2023 by SP Lightworker
I'm really confused where the bank was or is, so went to Paramus location instead, I think this used to be "Blue Landry Bank" or something, I am unsure..
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May 2023 by A Paige
Had I gone into your Paramus location I may not have closed my account today in Ridgewood. The girl was so rude and seemed annoyed at everything I asked so because of her you lost a customer I have never dealt with rude tellers in Paramus
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April 2023 by Allyson Paige
Had I gone into your Paramus location I may not have closed my account today in Ridgewood. The girl was so rude and seemed annoyed at everything I asked so because of her you lost a customer I have never dealt with rude tellers in Paramus
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April 2023 by Vienna zhang
The best service! The lady is very patient! I have a very detailed answer to the questions I raised, and help me handle the business quickly and professionally!
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February 2023 by Lou Suzay
I dealt with Joseph Tufaro, Branch Ambassador, and got nothing but professional, courteous, help. I have'nt had that level of service in any business, of any calibur, from banking to cleaning services. My experience was great!
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February 2023 by Santos Torres
Night time is a problem cuz everyone use the parking to go to restaurant I can't use ATM cuz is no space
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January 2023 by N
I just came from the Wyckoff location, which was closed despite saying it was open online (ongoing situation apparently), just to find this location is also temporarily closed because the power was out (even though the ATMs were on ?). I don't know what's going on with Capital One
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October 2022 by Kendra Rose Abbood
Love this bank. Staff always helpful and the accounts are simple to understand and easy to maintain.
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August 2022 by Irishka Z
I was a long time customer of CapitalOne. I ran out of checks and stopped by the branch to get a few temporary checks. I was told that they would have to charge me $10 per check!!!! After many years with this bank ill be closing the accounts with them asap and taking my business elsewhere.
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June 2022 by Steve B.
6/2022 I would think twice about the Ridgewood branch. The workers are poorly trained. The manager's action is not customer centric. There are better managed retail banks in Bergen Co. Unfortunately, retail businesses which are not customer centric tend to die. What's the problem? I needed to purchase foreign currency. I spoke to a branch employee on the telephone with questions about foreign currency. During the conversation I asked him when the branch closes - he said 5. I drove 45 min to the branch and arrived at 430 only to learn the cut off for foreign currency is at 3 and they cannot place an order for the next business day, so I had to come back tomorrow. When I asked the employee why he didn't tell me the cut off was at 3 - I only got d*** looks. When I asked him how would someone who doesn't work at Capital One know this if you don't say something - I got more d*** looks. The above is bad & I will blame the bad combination of a minimum wage employee who was poorly trained. Above are the symptoms, now let's talk about the disease of incompetent management. I tried to contact the branch manager twice by email and was blown off. Only when I called the 800# to ask to speak with the regional VP did I get a call back from the manager. She did not take responsibility for her employees. She did not offer to cover my mileage to her bank. She didn't even apologize for Capital One wasting my time. Absolutely no ownership of her team's error. Apparently it must be my fault for choosing to do business with her branch. Don't make the same error. Find someone who wants to build a long term banking relationship with you. Unfortunately that's not what Capital One in Ridgewood does.
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April 2022 by Kendra
Love this bank. Staff always helpful and the accounts are simple to understand and easy to maintain.
