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January 2024 by Leslie A.
They were very helpful when I had to return shoes and purchase new ones. They are extremely responsive.
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December 2023 by Yvonne Martin-Kidd
I had a great first-time experience with JOS. I purchased three pair of Thierry Rabotin shoes with the intenion of ensuring the right size; they arrived quickly, in perfect condition. I returned the two that didn't fit using a postage-paid label and received an immediate refund. (It was clear when I purchased them that they were fully refundable.) Would buy from them again.
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September 2023 by Jim Strauch
Great first experience, I can see why my wife shops here.
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June 2023 by Eva Czerny
The sales person Maribel was very helpful finding men’s dress shoes. Would definitely come again.
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April 2023 by Carol Kasler
Great customer service. Shoes that really fit and are comfortable as well as fashionable. Maribelle is a delight to work with and she really knows how to fit shoes which is a lost art.
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October 2021 by David Wilinsky
Went here to buy some dress shoes and was impressed with the friendliness and knowledge of the staff. They helped me picked out a nice set of brown dress shoes that fit my budget.
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August 2021 by Reese R.
This review is for the Westwood store. Since it is a family owned company, I wanted to post on the Ridgewood location also. The Just Our Shoes website states: "we guarantee top quality customer service and a friendly, stress-free shopping experience". I did not experience that in your Westwood store on 8/13/21 in the late afternoon. Overall I gave this store 2 stars. 4 stars for having unique inventory, 1 star for customer service / sales. I was picking up a takeout order from a restaurant across the street & decided I would check out what the store had to offer before picking up the food. I was dressed in shorts, t-shirt & flip flops. I didn't realize I would be judged while browsing in a shoe store. I tried on 1 pair that did not fit. Then I tried on a pair of buttery soft suede flats that fit & asked the cost since they were on sale. The saleswoman replied "very expensive". I felt like the scene in Pretty Woman. I was so caught off guard I couldn't reply other than to ask the cost again. I tried on another pair of shoes (suede sneakers) and they were perfect. When I said I would take both pairs, the saleswoman said "you're taking both!" with a surprised gasp. Despite not wanting to give her the over $600 sale, I loved the 2 pairs of shoes & had to have them. That saleswoman was so snobby & judgmental. I love the shoes but am so disappointed by her behavior.
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May 2021 by Jackie Citer
Love the shoes and the service I get the there. The store manager, Marabell is so helpful and friendly ?
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March 2021 by Stella Song
Great experience and quality/comfortable European shoe selection. Maribel was so incredibly helpful and kind. :). Highly recommend!!
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January 2021 by Philip S.
I came in here looking for a great pair of shoes and boy did I find it! With the help of one of the lovely ladies that work there. I am in love with my leather Mephistos. I feel like I'm walking on a cloud. I would recommend shopping at Just our Shoes to anyone. Amazing customer service and great products.
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September 2020 by Juli S.
Visited the store in Ridgewood and had a wonderful experience. The entire staff wore their masks. They were very helpful in finding the right shoes for me. I haven't been going shopping frequently because of Covid but I felt extremely comfortable and safe. I will shop there again.
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August 2020 by Mary P.
I went in to purchase a pair of sneakers and got the sense that the sales person thought I was there to try on and order elsewhere. After that, she was bossy, rude, and made comments to her coworker who then smirked at us. The whole experience was uncomfortable. As I was starting to tell her I would like to purchase a pair, she interrupted me and said have a nice day. She would improve her business if she worked on better communication skills.
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February 2020 by Boriana C.
I have been customer for over 6 years. Good selection of quality shoes. Customer service is good and they resolved a problem successfully. I havent had any issues. Their return policy for sale items is the same as in many other places -
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January 2020 by Nancy B.
I wish I had seen these other reviews before ordering shoes from them. I ordered a pair that looked good on the site, but are just awful for my feet. But, when I looked for a pair to exchange them with, there were NONE that were in my size. Besides, the person said, there was no guarantee that that shoe would be available in my size by the time my return pair ones reached their store. They COULD send some to me now, then credit back the amount for the older ones, but I'd have to pay the $10 shipping. But then I realized there was nothing suitable in my size anyway. Caveat emptor! Look elsewhere for a place that has better return policies like Amazon or Zappos. ANYWHERE ELSE!
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January 2020 by Liam Williams
Purchased Sam Hubbard shoes, looked good, was very happy first hour of wearing them, after that it was just horrible could not wear them at all , Just Ours Shoes were NO help at all, just wasted $245.00. Never again
