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January 2024 by Nancy Ziegler
I ordered steaks for family members for Christmas and they shipped everything but the steaks! They charged me but never shipped them. And they never let me know they short shipped me! Called customer service to straighten it out and after waiting 2 hours I got a woman with a bad attitude who couldn’t care less. I asked to have the phone call recorded and told them that I stopped ordering from them years ago because they kept short shipping their products. We wanted to give them another chance and wow what a mistake! I am a happy customer of Butcher Box for several months now. They never short ship and over charge. Bad customer service with Omaha. Very disappointed. Never again.
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January 2024 by Redbeak1
Dennis and Julia were very kind in trying to help me resolve and issue that turned out to be my fault. Superb customer service and great steaks and burgers as always!!!
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March 2023 by Anthoneil Lewin
Julia the assistant managers gave me the best example of impeccable customer service in all my years. She was patient, polite, knowledgeable, warm and friendly. I never felt rush to make up my mind. In fact, she facilitated all my questions with the utmost professionalism. I will definitely be coming back for good meats and great service. Thank you for making my day Julia.
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January 2023 by Patricia M.
I was reading the Clipper Magazine on December 21, 2022. Now I know that some people are shaking their heads asking "What is a Clipper Magazine?" Clipper Magazine is a Magazine that has some Restaurant Coupons, this one also had something about Fresh Direct, and also Omaha Steaks. I started reading where it said The Ideal Gift which includes 2 Bacon-wrapped Filet Mignons (5oz) 2 Butcher's -Cut Top Sirloin's (5oz) 4 Air-Chilled Boneless Chicken Breasts ( 5oz) 1 pkg Fully Cooked Beef Meatballs ( 18 oz pkg) 4 Gourmet Jumbo Franks (3oz) 4 Individual Scalloped Potatoes (3.8oz.) 4 Caramel Apple Tartlets (4oz.) 1 Jar Omaha Steaks Seasoning ( 3.1 oz.) plus there was also 8 Free Omaha Steaks Burgers you had to give them the numbers that go with that offer. I called the number 1800 811-7832 because I wanted to get the Ideal Gift for my husband for Christmas. I was told that we would get everything delivered for December 30, 2022. They right on the money. FedEx was saying that it would be delivered for January 2, 2023. But then they also sent an email that it would be delivered December 30, 2022. It definitely was delivered on December 30, 2022. I had looked out the window and saw that the FedEx truck was right outside our house I told my husband that the truck was outside our house. FedEx took a photo of the package on our porch that it was delivered and sent it to my email. So far I had the Bacon Filet Mignons and my husband had the Butcher's - Cut Top Sirloins Very Very Delicious!!!! The next thing that I'm thinking of having delivered is Fresh Direct but I don't know anything about that I have to look into it and decide if it's worth getting delivered. I made a mistake I said Fresh Direct but what I meant to say was Daily Harvest that's what I have to look into. Haha I will look to see if there are any reviews for Daily Harvest.
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July 2022 by Laurence DeCaro
I stopped ordinary Omaha Steaks. My son's family is five.. 4 steaks don't do it.5 steaksS
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July 2021 by Kafarski Marek
Good quality food
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July 2021 by Anna Nasto
The clerk was very helpful
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June 2021 by Jenny L.
Picked up 4lbs of prime ribeye (8oz each) from here because the usual spot i go to ran out. The meat was tougher and chewier compared to the ribeye I usually buy which was really disappointing because it was more expensive here. I also, out of curiosity, weighed all of the steaks that are supposed to be 8oz each and they were all less than that. Definitely will not be a returning customer.
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April 2021 by L L.
The place quaint. Clean, staff very friendly and helpful. Items were neatly stored in refrigerator and label. Following covid safety precautions. I would visit again. I normally order online.
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January 2021 by Michael N.
You've seen the ads, six grinning Caucasians sitting around the Christmas tree in their cardigans panting over some frozen porterhouse, thanking the Good Lord that eccentric Aunt Sally blessed them with the gift of meat (and if all is right in the world, plans to remember them in her Will.)Stupid advertising notwithstanding, the point is that I've never had a bad Omaha Steak. Ridiculously expensive? Absolutely. Insanely tender and delicious? Affirmative. Better than your local butcher? Debatable. But don't waste your time quibbling over the particulars, if you have a chance to bestow the gift of dry ice on yourself, do it. You won't be disappointed. Just leave the cardigan in your closet.
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November 2020 by Julie P.
I find that some of these reviews are unfair or maybe they're from a long time ago, so I'm going to review my experience from today. I called the store to place an order for pick up since it's covid times and I didn't want to linger anywhere. The woman who answered the phone and took my order, Julia, was exceptionally pleasant and helpful. I placed my order and the order was ready for pickup within 10 minutes. When I got there, all employees were safely wearing masks and face shields, the store was immaculately clean (from my quick observation) and Julia had my order ready. It was a quick and efficient exchange and also a very friendly one. Please consider visiting this store, as I did, for gifts or a special treat for yourself. Whatever negative encounters people had in the past seem to have been...well...a thing of the past.
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July 2020 by Stacey Luna
Staff was incredible rude from the moment she opened the door (knock for entrance). Don't understand why they need: name, address, phone and email for an in store purchase. I said I preferred not to provide personal info she said I had to for purchase. I was picking up a gift so I provided fake info. I have truly had a better experience at DMV. I will NOT patronize Omaha Steaks for a 2nd time for sure! REALLY BAD 1st impression!
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July 2020 by MICHAEL ORIOLO
Just picked up our order, owner of the store is very nice. Nicely packed and easy to order steaks from this store.
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July 2019 by H Johnson
This store is terrific. They always have the stock I want. Going back tomorrow with coupons and a list.
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July 2019 by Mark Castle
Good deals. Store in a very nice town of Ridgewood. Good restaurants.