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October 2022 by Rich K.
I cannot believe the lack of customer concern they have in this branch. I stopped in at 11am and there were 2 tellers. I asked the open teller that I need to see why a check I sent was never issued. She abruptly pointed to a table with chairs in the middle of the room ad said I had to wait my turn and It would be a few minutes? I sat down and after 15 minutes another woman came in and asked for help at which time a third woman came from the rear a began helping her. I waited a few more minutes and went back up to the 1st teller and asked when and if anyone was going to help me and she snarkly said it would be quite some time before anyone could assist me. I then left and drove over to the PNC in the Emerson Stop & Shop and was immediately helped by an assistant named Randy. You need to train your Ridgewood personnel on customer politeness like I was shown by Randy. I can assure you that I will never return to the Ridgewood branch nor recommend anyone else.
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October 2017 by Chere R.
Run, don't walk away from this bank. Have all of our accounts there for years, and going to buy a house so went for a mortgage there. I have never had such a bad experience. First when applying they forgot to tell us 3 things they needed. Call on progress, they don't call you back, then ask a question and no one can answer. Said they will get back to us in one day, guess what the day came and went and still no answer. Charged $500 for appraisal, which came back conditional for $420,000 yet land and home is assessed at $646,000. Put 20% down, still having "conditional" issues. Want us to fix up house before closing, plus ridiculous conditions, they want the peeling wallpaper replaced before closing LOL CUSTOMER SERVICE is lacking. Going to pull all of our accounts, sure there must be a bank out there who appreciates your business and loyalty.
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September 2017 by Joseph S.
There is a PNC Bank employee pension class action I'm handling. Plz pm me on FB or call 1-800-279-6996 for more information & to make a no cost claim. They improperly mishandled employees' pension contributions.
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February 2017 by Rita I.
Every time I need to get cash out or make a deposit I only use the ATM's. I rarely see a need to actually go inside & speak to a teller. Honestly, why would anyone wait in line when they can do it at the ATM? However I can understand why sometimes some people rather the one on one. This particular day I had to make a bigger than usual money withdrawal and I couldn't find any parking in front of the building so I decided to use their drive thru ( I completely forgot they had more parking in the back). This was very convenient because it was a pretty cold day so the idea of me staying put in my warm car was amazing. The teller who helped me was GREAT, I believe her name was Judy. She had such a welcoming smile, right away greeted me by my name which I enjoyed because it was more personal. I explained to her this was my first time using their drive thru so I wasn't sure how it worked and she helped me out and even gave me extra withdrawal slips for the future. I was there for 5-8 minutes and not because they took a long time but because I told her I knew my account number and by mistake gave her my checking instead. She apologized for the delayed since she had to look for my account manually, but it was my fault the whole time.. opps. Definitely my bad. I will most definitely use the drive thru again when I have my son in the car so I don't have to get out and drag him with me !
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June 2016 by Jeffrey S.
I have no idea why but literally everything at PNC Bank is a process and said process is tedious. This is why I don't have an account there any longer and my son is about to close out his. Showed up the other day to deposit money in his account. He recently moved cross country and needed some cash. No big deal. No one was on line so I walked right up to the window. The clerk seemed flustered, deeply involved in a drive through window transaction. I stood there literally for 10 minutes waiting to fork over my check. "Is this your account?" No, it's my son's. "Are you on the account?" Again, no but I do want to deposit a check into it. Also worth mentioning is that my son and I have the same last name, as many fathers and sons do and my name was printed on the check. Personally, I'm not particular about deposits into my account. Anyone can do so and I promise not to object. Matter of fact, if anyone reading this wants to deposit cash, checks, rolled coins or anything else monetary, you're more than welcome to do so. What I do care about it who withdraws funds and insist upon me being the only one to do so. Over the years I've had many experiences with PNC Bank at various locations, all have which have been sub par. From holding a paycheck of mine for 14 days (bank was out of state, business was literally 10 feet from the branch) to my most recent experience, they never cease to drop the all important customer service ball. While other banks go out of their way to insure their clients' experience is up to par, PNC continues to miss the mark. Perhaps they should just stay in Pennsylvania.
