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November 2022 by Ryan Tercias
I just had the worst customer service experience at this store. The rep Emir does not know how to match colors or sheen and expects the customer to do it for him. He was extremely rude and lacked basic customer service skills, even humiliating me and questioning my intelligence in front of other customers.In response to my request to get as close a match as possible, he went into hypotheticals, asking what if he’s new at the store, implying that I should be responsible for making sure the match is correct. I simply asked him if he’d rather I go some place else.I ended up driving to Sherwin-Williams in Paramus and received a whole lot better treatment and service, along with a really good match to my paint. When I related my experience with them, even they could not believe it.Not sure what’s going on with the Ridgewood branch, but that is not a good way to treat your customers if you want your business to succeed.
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November 2022 by Ryan T.
I just had the worst customer service experience at this store. The rep Emir does not know how to match colors or sheen and expects the customer to do it for him. He was extremely rude and lacked basic customer service skills, even humiliating me and questioning my intelligence in front of other customers.In response to my request to get as close a match as possible, he went into hypotheticals, asking what if he's new at the store, implying that I should be responsible for making sure the match is correct. I simply asked him if he'd rather I go some place else.I ended up driving to Sherwin-Williams in Paramus and received a whole lot better treatment and service, along with a really good match to my paint. When I related my experience with them, even they could not believe it.Not sure what's going on with the Ridgewood branch, but that is not a good way to treat your customers if you want your business to succeed.
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October 2021 by Lorraine Haskins
Friendly help and great products.
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April 2021 by Joan DeFreest
Sales person was very patient and took care of our needs in a timely manner.
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September 2020 by Jose Axuteco
It was a great and fun experience buying my paint for my new bathroom. Kelsey was friendly, helpful and knowledgeable. I'll definitely will come back when I need more renovations
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August 2020 by Alex Shainsky
Great selection, high quality of all paints, friendly service.
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March 2020 by Andrew S
excellent product and nice employees who were helpful and knowledgeable.
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January 2020 by Klas Haglid
Went to Home Depot and paint pealed!
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April 2019 by Miko Hsu
Great paint shop - friendly and courteous service and very quick... Get Michael's help- he knows his stuff!
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September 2018 by Area_Surveyor_K
Better than average place to buy paint. Staff is helpful.
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August 2018 by Jeff Feldhahn
The associate I worked with was very patient, helpful and professional.
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May 2018 by Aaron Deutsch
The crew here have a deep knowledge about what they sell and the wide array of applications they have. I had a stucco project and they helped me walk through its properties as well as explain what the various products do from primer to masonry-specific paint.
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May 2018 by Kieran Aurori
Great product ,especially when discount coupon is available. Staff was extremely courteous and helpful.
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May 2018 by Rey Gonzalez
Quality paint and good service
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May 2017 by d nebula
Weekend home painters should keep in mind that coating technology has advanced a great deal. Paints are more durable, richer in color, easier to spread, less prone to fading, and less polluting. If you go to a Sherman Williams store, you may be put off by the prices. But in my experience, the product is worth every penny. I am not a secret agent for Sherman Williams. Just a homeowner who has painted every room in our house (several multiple times) and who simply recognizes the quality of the product. Oh, and folks in the Ridgewood store are knowledgeable and efficient, even though they are different every time I go there.
