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September 2023 by DBS 417
Most dysfunctional bank I've ever been to.
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May 2023 by Fun games fun life
Great bank people are so kind and helpful. You can be in and out of there is less than 5 minutes!
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May 2023 by Michael M.
why is it the teller working the drive up, has to also conduct transactions in the lobby, PUT MORE TELLERS ON STAFF, it's not rocket science, also drive up window lane is so narrow, I can barely drive my pickup truck through it, very limited parking
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April 2023 by Anand Thakkar
Assistant Manager Mel is a reminder why I love this company. She is very smart, efficient, and helpful. Thank you Mel and TD Bank!
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February 2023 by Ashley Vick
I called this afternoon attempting to assist a TD bank member . I was greeted by a teller name Nicole and I introduce myself and let her know I have the member on the other line . Before I can explain the reason for the call Nicole told me she could not help me and disconnected me and the call. I redial and the phone was disconnected . It is truly unprofessional how this call was handle and I will report to higher management
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November 2022 by Christine B.
Not "America's most convenient bank". Drive thru should be open same hours as walk in. Waiting 20 minutes to deposit one business check due to 2 tellers is ridiculous.
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September 2022 by Monica Soto
Great customer service. The are very kind and helped me. The assistant manager Ms.Odatalla was outstanding. Very pleasant and kind.
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July 2022 by Alexas Strickland
Hello TD bank Ridgewood. I’m very unhappy with the listening skills of the front desk. I went in there today for a simple deposit today. I also wanted to withdraw some money. Withdraw went perfectly, but sadly the front desk screwed up and decided to pick the account opposite from the card and pin I gave them. This was a huge mistake! Why would you pick the account that was opposite from the card I gave. Better communication and better judgment ladies!!!! Use the account that is connected to the card PLEASE!
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July 2022 by diana ortiz
I really miss the old manager Ms.angel not only did she get the job done she had exceptional customer service the new manager has a ridiculous stuck up and rude attitude she claimed to have updated my number within the system informed me I had to wait until Monday for the change to take place if not then continue to wait because in her words “it’s going to take some time” now of course being a long time customer with TD I knew that had sound a little off to me especially being that earlier in the day I previously spoke with TD reps who informed me to go that it would be changed and updated on the spot a few days go by I decide to call it wasn’t until the 5th call that someone was able to assist me then to put the cherry on top each rep I spoke with were just as confused as I was when I relayed the message that I had to wait a few days for the correction do me a favor and do better STOP PLAYING WITH PEOPLES MONEY ‼️‼️‼️‼️‼️‼️‼️
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October 2021 by Joseph Barilla
This is the absolute worst branch I have ever experienced
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August 2021 by Jordan J.
They were very helpful and professional in handling a personal business matter of mine and my mother's estate. They went above and beyond to make sure the whole issue was handled according to protocol and in the end everything winded up working out just fine. Special thanks to Joelley i believe is her name the manager.
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March 2021 by Karl Fredrickson
Such a friendly, helpful bank staff! And unlike some other banks, you can actually call the branch directly and get quick service.
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March 2021 by Klas Haglid
The people at this TD Bank remember your name and are just very nice and easy to work with!This is my favorite TD bank in the area!!!
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October 2020 by Ethan Levy
We arrived at 3:15 for a reservation. We waited for 30 minutes outside without any contact whatsoever. The one worker who was actually working had no idea what he was doing, the blond woman was chatting on the phone, and the other guy was not doing anything and could have easily serviced us. Definitely not coming back to a TD bank.
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February 2020 by Manda D.
One of the worse TD branches. I worked for TD a number of years ago and have also banked with this institution since it was Commerce. I am very familiar with TD's policies and procedures. Cannot stress enough how bad this bank is with even the most basic of transactions. In the last two years, I have yet to have a positive, easy experience when working with this branch. All of my transactions including deposits, withdraws, getting a new debit card, and cashing a check, have been a challenge meriting managerial involvement. On my last visit, the teller did not understand (or did not want to) put a check in as cash, even though there was triple the amount of the check already in the account. When I requested a manager come (as I'm used to problems with this branch) the teller got the manager while openly bad mouthing me lol. "Everyone is a critic, this woman wants a manager, everyone knows best." I literally told her I could hear her and it didn't slow her down one bit. I was honestly almost amused because who acts like this? The manager did not apologize for her behavior but did the best she could to tell the teller to stop arguing, but the teller continued with "all my customers love me so it's you". I'll literally go to any other location and would suggest all others do the same.