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July 2024 by Michael Platson (softspoken)
Well laid out store, clean and well stocked.
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July 2024 by Y B
Terrible customer service. The manager at the fabric cutting station is super nasty. She is unfriendly, not professional at all. Joann is supposed to be a fun store for those who like to do fun projects not a funeral home. If you are not happy there go away.
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July 2024 by Jeanine Falinski
Recently purchased over $700 in products from Joanne's. When purchasing the Cricut machine and supplies, the associate sold me a Cricut Press. I asked for the return policy since I was unsure that it was the best option for me. I was referred to the return policy on my receipt and was told I could return it if didn't meet my needs. Today, drove back to the store and rejected the return. The store manager (Hanora, I believe?) was called on the phone, but didn't come to the front desk. They just kept saying sorry, we can't accept it and told us to call customer service. When I got home, I called the manager on duty myself and again, the same answer... sorry, we can't accept those returns, but couldn't really tell me why. She didn't even know their own return policy. The Store manager is apparently on vacation, nor could they provide their district manager's contact info. This runaround for a glorified $150 iron is insane. This is why people don't bother shopping in stores. Never again.
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February 2024 by Kathie Post
I used the restroom and it was completely disgusting. The board of health should go in. There was blood on the seat! Come on do better!!!!
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February 2024 by Happy C.
Love the store and selection. Staff are very willing to be helpful. They are limited due to understaffing so sometimes a long wait at cutting table or register or if you have a question. Great fabric selection. Best big box store for yarn. Should bring in prym hooks and needles.
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December 2023 by Eivets R.
So sad, such a fun store but only 1 person at checkout and that person is as frustrated as all of the patrons. Get some employees maybe
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December 2023 by Liam A.
some lady came up to me and screamed in my face. which I don't appreciate at all. very rude lady. i am not happy at all
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December 2023 by Leo Grand
Nice and big store! You can find there anything you need!!! Amazing fabrics! Love it??!!!
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November 2023 by Jennifer C.
Why oh why is there always a line here ?? I got into the store and found my item in 5 mins. I waited 15 mins to check out and I was second inline too. They never all extra cashiers to the front
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November 2023 by Louise Roman
Was in Joann’s in riverdale and had to use the bathroom and it was filthy toilet paper on the floor in all stalls the bathroom smelled and their was no soap in the dispensers. They need someone to clean it throughout the day. Other then that the store was clean and sales people friendly
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September 2023 by Erika Krausse
The store has a wide selection of products.Store personal is helpful and friendly. Willdefinitely be back.
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September 2023 by Lynn Fairweather
Incredibly RUDE EMPLOYEES
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August 2023 by Lynn F.
HORRIBLY RUDE EMPLOYEES! I was shopping with my autistic teenage daughter when she mistakenly tested a marker on a piece of cardboard which others had also tested markers on, not seeing the below-eye level sign that asked customers not to do so. Suddenly, a female employee with short dark hair and red contact lenses came storming into the aisle and began aggressively yelling at my child, accusing her of vandalism. She pointed to a not-very-obvious sign on the shelf below that asked people not to test the markers and shrieked "This LITERALLY says do not test, can't you read?!" My daughter quickly apologized, saying she hadn't seen the sign but this wasn't good enough for the employee, who continued to angrily berate her for another 15 seconds in a loud, hostile voice. She then ordered her out of the aisle and followed her to the next aisle where she stood with her arms folded, breathing heavily, and glaring at both of us as if we were thieves. She shouted "Don't vandalize anything in this aisle either!"and then proceeded to follow us around the store. Taken aback by her combative tone which didn't fit the situation at all, we approached the check out counter with our purchases, and I asked to speak to a manager. A young male cashier identified himself as the manager and I recounted the incident to him. I stated that my daughter was mistaken in testing the marker on a piece of cardboard but explained that she is autistic, and said that I felt the employee's reaction was "over the top" and unnecessarily nasty. I said she could have simply pointed out the sign, but didn't have to humiliate and frighten a disabled child. The "manager" then said that the antagonistic employee was in fact the actual manager, and defended her tirade, suggesting that my daughter "could have just not vandalized the store property" (which was again, not a shelf but a small disposable square of cardboard). I again acknowledged her error and said that my issue wasn't with the rule itself, but with the employee's demeanor. He then very curtly demanded that I "pay for my items and go, because I was holding up the line". These people have no idea how to treat paying customers and lack the most basic kindness and understanding. NEVER going there again!
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August 2023 by Allyson Brinson
Very friendly customer service and a very clean, organized store.
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August 2023 by Anastasiya Aniccimov
This store is closed for a while now
