Creative Fireplace is a trusted business known for its friendly and helpful customer service. Customers appreciate how quickly they can set up appointments, often within a few hours, and how affordable their service calls are compared to other providers. Mitchell, a knowledgeable and attentive staff member, consistently provides thorough assistance—whether evaluating the right size stove for a home, offering ideas for repairs, or guiding customers through design options. The team takes care to ensure projects are completed professionally, with attention to protecting floors and cleaning up after installation. Customers have praised the crew for being professional, thorough, talented, and polite. Many highlight the relaxed, no-pressure atmosphere and the personal attention given during consultations and installations. The staff's goal is to help customers achieve their ideal fireplace, explaining how everything works and making sure the final result matches their dreams. Overall, Creative Fireplace receives high marks for quality service, professionalism, and customer satisfaction, making it a recommended choice for fireplace installation and repair needs.
Mitchell is very knowledgeable and very helpful. He came to our house to make sure we had the right size stove for our home. When we called him with questions and issues we had he quickly responded to offer help. Great customer service.
December 2023
Mitchell walked me through some ideas on how to fix my gas fireplace. I was never a customer and called looking for possible repair, but Michell still took the time to help me out and walk me through some options. Very helpful, and has my business in future.
January 2023
Absolute perfection. From the first phone call to the installation. Extremely professional and top quality products. We had the best experience ever! I would recommend Creative to anyone looking. We cannot express how happy we are with the job they did.
