Creative Fireplace is a trusted business known for its friendly and helpful customer service. Customers appreciate how quickly they can set up appointments, often within a few hours, and how affordable their service calls are compared to other providers. Mitchell, a knowledgeable and attentive staff member, consistently provides thorough assistance—whether evaluating the right size stove for a home, offering ideas for repairs, or guiding customers through design options. The team takes care to ensure projects are completed professionally, with attention to protecting floors and cleaning up after installation. Customers have praised the crew for being professional, thorough, talented, and polite. Many highlight the relaxed, no-pressure atmosphere and the personal attention given during consultations and installations. The staff's goal is to help customers achieve their ideal fireplace, explaining how everything works and making sure the final result matches their dreams. Overall, Creative Fireplace receives high marks for quality service, professionalism, and customer satisfaction, making it a recommended choice for fireplace installation and repair needs.
Mitch is helpful, kind, professional and knowledgeable. He presented many good options. He suggested a great solution and installation for our fireplace proclivities in a speedy manner. We are grateful for Mitch, Leo and the experienced masons for an excellent job with these friendly folks!
January 2026
I was having trouble lighting my gas fireplace for the first time this season. I called Creative Fireplace. Mitchell patiently talked me through it. It turned out that the starter unit was installed backwards (by another company). I appreciate Mitchell's time and efforts. He definitely saved me from a service call.... read full comment
January 2026
Great sales and service if you need a fire place go see Mitch
