-
November 2023 by Lorenzo Barrenechea
Horrible customer service!!!I came In at 5:30 am to wait for service on my Acura mdx as a walk in and was met with chris as a service tech to which I advised him I had a warranty and that I would first need him to reach out to the warranty company and confirm that they will cover the diagnostic and or trouble shooting to which he assured me he would, he wrote down their phone number to show me he was going to call. And unfortunately he did not !!! The outcome they charged me for diagnosis $250 because they did not follow protocol and what I asked Him to do. I tried To file a complaint with the assistant manager Emma Lopez and was told she would have to speak to chris as if I was a lier and never received a call back.I was Just in Acura of Montclair 2 weeks prior too and the service team followed protocol and what I asked for And we had no issues what so ever with payment from warranty company because of it. Yet here complete opposite.
-
October 2023 by Anthony Pacione
This review is long overdue. I visited this dealership in February and worked with Curt Lewis who was an absolute pleasure to deal with. He is very knowledgeable about the product he is selling and not once did I feel pressured into anything. All in all, Curt made the whole experience seamless and I would highly recommend him to anyone I know. Additionally, I would recommend visiting Park Ave Acura as the finance department and management were alsoprofessional and courteous throughout. 5/5, keep up the great work! The nearby Acura dealership, which I won't name, does not even compare.
-
October 2023 by Indy Stone
Came here not knowing what I wanted… but Richie was able to get me approved and get me into the A-SPEC of my dreams. Super happy with the service and how quick everything was! 10/10 stars from me !
-
September 2023 by barbara brattole
I just want to share... if you go there all the team has a very good customer service skills they go beyond Wow! I want to thank Herbie and Jorge. Herbie truly engage, work and follow up with you and truly care. Jorge is a very dedicated to his clients at all the times, coming up with the best solutions and make it happen! For all that I want to Thank you so much Park Ave Acura team I got my 3rd lease with you!!!
-
August 2023 by kaylah citro
I just recently purchased a 2024 Acura Integra. Mano is an exceptional worker here at Acura. He was very detailed, kind, and made sure he did what he could for his customers. He made everything right and I’m very happy to have my new car!
-
May 2023 by Gabriel Cruz-Mattei
I have nothing but appreciation and great things to say about this dealership. First off, if you’re looking for a new Acura, Dan Kalmanowitz is your man. Super nice guy, chill, professional and it was great going on a test drive with him and working out a deal. At no point did I feel pressure or uncomfortable dealing with him. He was able to help me reserve an Integra that was still in transit. He gets an +A.My finance guy, James Lundy, had me in and out of his office in less than 15 mins. The process was so incredibly easy and smooth and he confirmed everything about my deal. He helped add tire & wheel protection to my vehicle which I can’t go without. He also gets an +A.Because of these two, this has been the happiest I’ve been bringing a new vehicle home. The car itself is amazing and I’ve already had multiple people ask me about it as I go about my daily business. It’s a fantastic daily driver.Thank you again Dan & James!
-
March 2023 by Yanii Nunez
THANK YOU VANESSA for such an amazing and easy experience! This is my second Acura MDX from Park Ave Acura. I honestly just came in to see my options on which car I was getting next, and Vanessa just made everything so clear and simple. She even worked with me on her day off. Also, she got me a better package & price than I thought I would get. Highly recommend her!! (Vanessa Franqui)
-
March 2023 by Frandy Nunez
BEST EXPERIENCE EVER!! Everything was fast and easy i didn't have to spend my whole day at the dealership i was in and out.Thank you for your help Vanessa. I will highly recommend this Acura dealership to anyone and to ask for you specifically.
-
March 2023 by Christina Tempio
Amazing experience!! I leased my second Acura with Park Ave Acura. Moreno and Curt are beyond helpful, knowledgeable, and all around great guys. Highly recommend everyone with and without an Acura to go here!! THANK YOU
-
February 2023 by Sinjini Bose
We purchased an Acura RDX Aspec Advance 2023 from this dealership. It was one of the few dealerships in the NY-NJ area that luckily had the colour combination we were looking for. Our Sales Executive Vanessa Franqui was very friendly as well as Professional and helped us through the whole process, right from guiding us through the different trims of Acura RDX, to financing our car. As this was our first car, we are really thankful to Vanessa for making our experience smooth.
-
February 2023 by Sienna Grossman
I had a 5 star experience at Park Ave Acura !!! Vanessa made the process of buying my 2020 Acura TLX seamless. My previous car had been totaled in an accident and I needed a new car ASAP. I explained to Vanessa my situation and she helped me out tremendously with giving me as much information as she could over the phone since it was hard to get over the GW Bridge since I lived in New York and I worked from 7am-6pm everyday of the week. I got my new car within a week of reaching out to Vanessa. If you are looking for a car go to Park Ave Acura and ask for Vanessa she’s the absolute best. She even met me in Westchester, New York where I live to hand deliver me my new registration !!! Vanessa goes above and beyond for her customers and is truly committed to providing 5 star customer service. Thanks again Vanessa ?
-
February 2023 by Lauren Spirelli
Vanessa is amazing!! This is my third lease from her and I have sent friends and family to her because I know she will treat them right. She is honest, caring, and so knowledgeable. Everything you would want in a car buying experience with no nonsense. I looking forward to working with Vanessa for many more years!
-
February 2023 by Dee Ann I.
Rip off artists. They charged me $900 to install a new headlight. I brought them a brand new headlight bulb that I purchased for $119 from Acura.com. The tech claimed that the bulb I gave them was defective and did not work. He threw it in the garbage without my consent, and as a result, I was forced to buy a new bulb from their Parts Dept for $196 plus 2 hours labor to install at $150/hour. Highway robbery . Even worse, the tech messed around with the battery wired connection. When I got home, the car went totally black and would not start. I thought they had somehow activated the Anti-theft system. But after 2 horrible incidents where I got stuck alone at night in an isolated location, with my car totally dead, the AAA tow/service expert figured out that the problem was not with the Anti-theft system, but that my battery was dead because the wires and connections had been loosened. so the battery was dead because it had been tampered with. I will never ever go back to this dealer. I have to wonder whether the technician was very unqualified, or were they deliberately breaking parts to create more business. I am a 75 y.o.senior lady. I wasn't born yesterday. Been driving for 60 years
-
January 2023 by Devon Robinson
I had an amazing experience purchasing my new Acura ! I worked with Justin and he made the experience great. It was a 2 hour drive coming into the dealership but the ENTIRE process was done over the phone and over Email. Justin was incredibly tech savvy and was able to make the process smooth. When I arrived at the dealership, the car was ready and I was in and out in less than 30 mins!! I would love to purchase a car from this dealership in the future again! Highly Recommend!
-
December 2022 by Vanessa Taveras
Had a wonderful experience purchasing my vehicle from Vanessa. Car shopping can be very stressful, but she made sure we had an easy and swift experience. The process felt more like hanging out with family rather than an actual purchase. She answered all of our questions patiently and even took her time to to walk us through the car’s many features. I would definitely choose this dealership again thanks to her amazing customer service.