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January 2020 by Marilyn
Great. Albert was very helpful. No pressue at all. He honestly Just wanted us to be happy with the car and the transaction. We will be picking up our car Monday. Thanks!!!
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January 2020 by Stephen Walsh
The used car division of Park Ave is run by a very dishonest Manager. He sold a lemon to my wife and a few days after leaving the lot we started having issues with our X5. Andy, the manager wouldn't take accountability or address any of our issues and when we asked for help his response was " what do you expect, you bought a used car with 75K miles." Not what we wanted to hear. We actually returned a year later hoping to turn the lemon in for another BMW and learned from another sales person that the car the Manager sold us was in bad accident which then explained the front end issues and all the rattling. I would stay away from any used BMW without a warranty and certainly stay away from Park ave. We then went to Ramsey and what a world of difference in terms of professionalism.
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October 2019 by Jack Gomes
Awesome place to work and buy a car
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September 2019 by Ibrahim Habib
I have been servicing my car there for few years. I have always received excellent service. Recently I have been there to do an oil change, but it escalated to a major job that included changing oil gaskets, and other mechanical parts. After getting the car back, it was shaking and the engine sounded rough. I contacted the general manager Mr. Wayne Crezanda who was very helpful and courteous. I was impressed by how he took my problem very seriously and personally intervened with the shop to resolve it to my satisfaction. He asked me to take the car back to the shop and informed me that all necessary repairs will be done at their expense. I was further contacted by David the service manager who also re-assured me that they will do any and all repairs according to the best possible standards. It turned out that the engine mounts needed replacement which they did; accordingly the car now runs smooth and fine.
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September 2019 by Michael Romano
Our X5 is coming due off lease and we went to see Craig again. Even though we did not have an appointment, he still made time for us. We will always recommend Craig to anyone we know that is looking for a BMW. He is patient, accomodating, professional and extremely knowledgeable. We will be making our purchase decison this week. If you are looking for a BMW go see Craig!
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August 2019 by Migz Tv Hernandez
I took my car here for absolutely no reason. they had my car for an entire week and never fixed the main issue with my car. i had 2 faulty fuel injectors and Claudio the service rep authorized filter changes and a oil change but did not want to touch the fuel injectors instead of fixing the main problem with my car. i had to pay $723.21. BMW i love your cars but this kind of stuff is completely unacceptable. if you have a BMW i recommended you never work with this dealership.
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August 2019 by Jihyun Chloe Cha
I've had a bmw for many years now, and throughout the time w my vehicle, I've always had an awful experience at Park Ave. Be aware, these people hold grudges. Whether it be your service advisor, the management team, or the people at the counter, if it's REMOTELY inconvenient to them, they won't even blink an eye for you and keep you in the dark. They just want your money. They don't care about your car, or your time. My vehicle has come back from oil changes w minor dinks in the car, even when I had "before" photos, proving they made the mistake entering the service center. Most awful BMW i have ever experienced.
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July 2019 by Ken Bratspies
I just purchased a Certified BMW, and the experience was great. Victor De La Rosa was my sales associate, and Matt Struble assisted him for the delivery of my vehicle (Victor was off that day). Both were gentlemen and very professional and respectful to me. The negotiation for the purchase was no-nonsense. There were no time delays for "visits to the manager's office (for coffee or whatever other salespeople do to create more drama during the negotiation). Everything was straight-forward, and an agreement on a purchase price, including a trade-in price for my car was reached in a short time. Jack Gomes handled the financial end, and here too the experience was positive. He explained several additional insurances and coverages, and easily accepted my declining of those opportunities...no hard sell at all!
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June 2019 by Michael Bloomberg
My lease was up and I just leased my second vehicle with Park Ave BMW. Three years ago as well as this time around I worked with Craig. He was awesome, and made the process not only seamless, but fair, never felt like I was being pressured or being offered an unfair deal. He was very professional and helpful in ensuring I was getting exactly what I wanted at a good price point.
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May 2019 by Vincent Rodeiro
The senior sales team only gives their time of day to clients that make them the most money. If you are a returning customer and they do not have a demand for your leased vehicle good luck getting a call back. We leased an X3 with Rachel and she was very eager to get us into a CPO vehicle. It seems they have ditched this car on us because they have not reached out at lease end and will not return any voicemails or texts. I am not sure how they treat their high end clients but as for me this is my 3rd and final BMW from Park Ave.
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April 2019 by Kristal M
If you are in the market for a new vehicle definitely check out this dealership before making a car purchase; they have an excellent selection of beautiful cars and fair prices. My husband and I purchased two cars from Juan. He is the best and most helpful car salesman we've met! We are very satisfied; thank you so much!
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April 2019 by Michelle Pichon
AMAZING SERVICE, REPAIRS, AND BODY SHOP!!! I was so appreciative of the entire staff at Park Ave BMW, namely Betul, Chris, and Ralmy at the body shop! They worked so well with my insurance company to ensure a smooth process, always kept me up to date as to what was going on with my vehicle repairs via text message and calls and having a loaner car available for me was a LIFESAVER!!!! This crew is by far the BEST I have ever come across! I loved the service here so much I'll probably purchase my next BMW through them too! Seriously, the easiest and most stress-free process I've ever had at a dealer. Thank you!!
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April 2019 by Eddie Mumtaz
As a satisfied former Tenafly customer I was very impressed.
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April 2019 by Tom Moloughney
Great dealership. Craig Cayetano is a real pro. Great deal, great service!
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April 2019 by David Kim
I financed and leased 2 cars here. Their service reps are amazing. thumbs up
