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November 2023 by Erin Roellke
I stopped in to have something checked after an oil change at another Valvoline a few days prior. They addressed the issue quickly and complimentary, in the pouring rain, with a smile.
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October 2023 by Allan Schweighardt
I wish I could give a zero star review. On 5/17/23 I had the oil changed on my daughter's 2014 Ford Escape. Over the next few weeks I started to notice spots on my driveway (which was resealed last summer) which became larger and larger. I put the car up on stands and saw oil leaking like a sieve from the bottom. I pulled the drop pan off and it appeared the oil was leaking from the bottom of the oil filter. I checked to see if the filter was tight and I had to turn it three full turns to tighten it. I checked the oil and it was over 2 quarts low. I put new oil in it and brought it back to Valvoline on 8/1/23 and told the Manager what happened and asked for a refund of the prior service, a new oil service to be performed and the oil which was all over the bottom of the car cleaned off. He and his techs checked the car and insisted the leak was coming from the turbo. Once they replaced the filter, the oil stopped leaking. Although the manager said he cleaned off the car it was still covered in oil. They changed the oil and filter for no charge but would not refund the previous service. Afterwards I brought the car to Verner-Cadby Ford for service to check for leaks and have the oil cleaned off. As per Ford Service, there were no leaks, only oil all over the place due to a poor oil change. The drop pan needed to be replaced due to it being soaked in oil. My bill was $308.75. I understand that people make mistakes, however you must own up to your mistakes and make it right. I feel that Valvoline did not and therefore I would never use them again.
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October 2023 by Sahory A
This is my favorite oil change spot, the new manager Hanzel is very welcoming and overall a hard worker, he’s a great guy. The employees overall have a great attitude. They take care of my car very well, I love coming here. I never feel pressured to get any services unlike other oil change centers. I’ve went to other Valvoline stores near by once or twice but this specific store is the best overall.
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October 2023 by Vivian Ourazouk
Awesome service. Detail in attention and very respectful. The guys were very knowledgeable. I was advice on other maintenance my car needed. Will definitely return. Did not feel cheated or over priced. Highly recommend.
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October 2023 by Alex wang
I believe this is the best car maintenance place I can find. The staff are professional and courteous. They changed my oil in only 12 minutes at 8 o'clock on Sunday morning. I am very satisfied.
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October 2023 by Mark Kalyakin
Today I drove in into the station parking lot. With the concern of my oil level. One of the technicians approached my vehicle. I explain my situation and my concerns. He gladly pop the hood of my car, And check the oil. He said the oil level is fine, However, he called his manager L. Segawa just to make sure., Mr. Segawa verify that the oil at the proper operating level and that I should have no concerns. We start talking, that's where he explain me, what kind of additional services this station provides, Beside oil change, How much evening cost, and where can I get coupons to get additional discounts( That's was very helpful).I did ask him, how much did I owe him for his services, At what Mr. Segawa replied don't worry its complimentary.What I do appreciate, They did not try to take advantage of my situation just to make a quick buck, That's one way to build customer relations.I definitely will be coming back for my vehicle services. Thank you.
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September 2023 by Allan S.
I wish I could give a zero star review. On 5/17/23 I had the oil changed on my daughter's 2014 Ford Escape. Over the next few weeks I started to notice spots on my driveway (which was resealed last summer) which became larger and larger. I put the car up on stands and saw oil leaking like a sieve from the bottom. I pulled the drop pan off and it appeared the oil was leaking from the bottom of the oil filter. I checked to see if the filter was tight and I had to turn it three full turns to tighten it. I checked the oil and it was over 2 quarts low. I put new oil in it and brought it back to Valvoline on 8/1/23 and told the Manager what happened and asked for a refund of the prior service, a new oil service to be performed and the oil which was all over the bottom of the car cleaned off. He and his techs checked the car and insisted the leak was coming from the turbo. Once they replaced the filter, the oil stopped leaking. Although the manager said he cleaned off the car it was still covered in oil. They changed the oil and filter for no charge but would not refund the previous service. Afterwards I brought the car to Verner-Cadby Ford for service to check for leaks and have the oil cleaned off. As per Ford Service, there were no leaks, only oil all over the place due to a poor oil change. The drop pan needed to be replaced due to it being soaked in oil. My bill was $308.75. I understand that people make mistakes, however you must own up to your mistakes and make it right. I feel that Valvoline did not and therefore I would never use them again.
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September 2023 by Alexander May
This is my second time coming and will never be going back.. my first time I waited in line for over a hour just to be told they ran out of oil filters for a 2019 Tiguan.. I now went back thinking I’ll give them a second try. I waited in line once again for a hour just for them to take in two separate cars that arrived 30 min after I arrived. They can’t even manage the customer that wait, how can they manage cars. Not rocket science! Thanks for waisting two hours of my time!!!
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August 2023 by Allan S
On 5/17/23 I had the oil changed on my daughter's 2014 **** Escape. Over the next few weeks I started to notice spots on my driveway (which was resealed last summer) which became larger and larger. I put the car up on stands and saw oil leaking like a sieve from the bottom. I pulled the drop pan off and it appeared the oil was leaking from the bottom of the oil filter. I checked to see if the filter was tight and I had to turn it three full turns to tighten it. I checked the oil and it was over 2 quarts low. I put new oil in it and brought it back to Valvoline on 8/1/23 and told the Manager (********) what happened and asked for a refund of the prior service, a new oil service to be performed and the oil which was all over the bottom of the car cleaned off. He and his techs checked the car and insisted the leak was coming from the turbo. Once they replaced the filter, the oil stopped leaking. Although ******** said he cleaned off the car it was still covered in oil. They changed the oil and filter for no charge but would not refund the previous service. Afterwards I brought the car to **************************************** for service to check for leaks and have the oil cleaned off. As per **** Service, there were no leaks, only only all over the place due to a poor oil change. The drop pan needed to be replaced due to it being soaked in oil. My bill was $308.75. I understand that people make mistakes, however you must own up to your mistakes and make it right. I feel that Valvoline did not and therefore I would never use them again.
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August 2023 by Carol Jones
My first visit to East Rutherford location, I usually go to the Rochelle Park location. East Rutherford is between work and home. I had a short wait time and the four person team who worked on my vehicle were very attentive, knowledgeable and courteous. They gave me advice concerning my vehicles future care; which assured me that they were interested in my car care-----BRAVO!!!!! Thank you ALL!!!!
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July 2023 by Steve Aletti
Very nice workers that worked on my truck. They were fast in doing the oil change.
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June 2023 by Mary James
I love these guys! Super competent, quick, friendly and courteous crew, they advise you about what you need, explain everything and get you on your way with a smile!
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May 2023 by T Patt (NewAgeofTruth)
So I wasn't prepared to spend $80 dollars on an oil change but the time I spent on the oil change waiting was like five minutes and they spent 15 minutes on my oil change which is great when you have stuff to do. They also checked the air filter and windshield wipers which eventually will need to get replaced. Word of advice put together a package deal where you could get an oil change, windshield wipers, air filter etc at a discount rate. The guys who did the oil change were fast and efficient and explained everything they were doing as they did it
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May 2023 by Mike G
So I went there this morning 5/12/2023 at approx. 9:00am.for an oil change and the tech (Alyssa) was very friendly and started the procedure. After scanning my vehicle barcode (2015 GMC Acadia Denali w/146,000mi). she proceeded to tell me that I would need Synthetic oil and the charge was $111.00.I requested regular oil as I NEVER put in synthetic in the 8 years i've had the vehicle, she said ok and it appears she went to her computer to override its recommendation when a co-worker (Whos name I did not recall, but his shirt had the title of manager on it) advised me that they will not put anything other than synthetic oil into the car, and he would not honor my request for regular oil, and told me that her was not going to argue or discuss it with me any further and that I was free to leave.I found this extremely rude and not at all customer friendly.PS: Over they years I have been here many times and never had this issue.Needless to say I will no longer user this facility.I truly hope this is NOT the norm for the Valvoline brand.
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April 2023 by Nolly Furukat
Very quick and responsible service. Explained all details about necessary work. Respected customers with confidence. In addition, the price is reasonable.No wonder many people come and form the line but quick enough to be served.
