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January 2024 by Lindaisa Askew
Can I just say, D&M Auto Body made the experience of getting my car repaired, the BEST, worst experience ever. I think we can all agree that having something go wrong with your car is terrible and we’d all rather NOT do it, but if I had to do it again, D&M is the only place I’d go from here on out.In a haze of grief from losing a friend the week prior, I backed my brand new 2024 Hyundai Tucson into a parking garage support beam, basically ripping the mirror off the door. That night I did some research on auto body shops in the area and I’m so glad I found D&M.Every aspect of working with D&M, from getting the estimate to picking up my fully repaired car today, was pleasant and seamless.The website not only has information about the services they offer, what the repair process is, their team and history, but also has information that was super useful as a general customer like FAQs, consumer rights information, how to manage the insurance claims process, and even information on things your insurance company can and can’t do.The customer service was absolutely immaculate. My appraiser Dave, pretty much held my hand through the entire process and did so with patience and grace. I’m not ashamed to admit that I had NO idea what I was doing, and he quickly and kindly answered all my emails, took all my calls, and answered every question I had, especially those concerning the claims process because Progressive wasn’t very clear at ALL in what they needed. Shannon at the front desk, would periodically check in and give me updates on what was happening with the car and the progress they were making (or not) with Progressive, and was just a pleasure to speak to.The repair is flawless and was done SO quickly. I got the call that my car was ready only a week and 2 days after they’d let me know that they could begin the repairs! If you look at my car you wouldn’t even know that the door needed to be replaced. It looks exactly like it does when I drove it off the lot in September. Everything is functioning as it should. They even detailed the inside of the car, gave her a wash, and blessed me with a complimentary t-shirt and keychain. Immaculate. Customer. Service!!D&M has a customer for life …that is as long as they’re willing to have me lol. I know Progressive isn’t the best to deal with. If you’re having any questions or doubts about who should repair your car, look no further because D&M will take good care of you!
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January 2024 by Peter Vallario
There was a small hiccup in my appointment, but Bob came up with solutions and options to solve the issue; And my car looks beautiful as ever.
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January 2024 by Annie Burkley
They are the best!! Won’t go anywhere else!!The staff and the guys who do the body work are amazing!! They go above and beyond to help you in anyway they can!! Love these guys!!!! Definitely the place to go!!!!
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November 2023 by Ken Levy
High quality, friendly and honest. The final charge was $900 less than the estimate!!!
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November 2023 by Alyssa Virgil
did a great job fixing my Audi Q3. Highly recommend.Service: Body & Trim
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September 2023 by Carolyn Davis
I was extremely pleased with their service. The professionalism and friendliness are unmatched. Bob (Manager) and Shannon went above and beyond to ensure that I had a smooth process from the day that I dropped off my vehicle to picking it up. I was in a horrible situation, and the group made sure that I barely came out of pocket for the down-payment of the rental. I even walked away with a TShirt ? Thank you for a seamless experience ??
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September 2023 by Dharminder Singh
Absolutely amazing Body Shop! Dave was awesome! Work was flawless. Customer service was amazing! Would highly recommend D&M. Cannot stress how amazing this Body Shop was!
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July 2023 by David Smith
Best body shop around... staff is professional and caring... the body and paint work speaks for itself
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May 2023 by Mike H.
Dave was very insightful. Gave a fair and free estimate for some repairs on my car. Also gave me great advice for a small area of damage to preserve it without major repair expense. Highly recommend!!!!
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May 2023 by Robert Scanlon
Excellent service, kept me up to date on the car repair status via text and arranged everything with the insurance company and rental car. Car looks great and work was completed quickly.Service: Body & Trim
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May 2023 by Robert Hernandez
D&M worked diligently to get my van up and running again with minimal delay highly recommend them!
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March 2023 by John Li
After someone rear-ended my 2022 Tesla Model 3 in Nov 2022, this shop was the closest certified by Tesla. It took a long time to get the parts, but that's supply chain these days and nothing they can control.Picked up my fixed car last week and couldn't be happier with the repair. From the office staff to back office to the garage folks, this place is professionally run, efficient, and provides stellar work product. Can't recommend this shop enough. They also did something really nice for me without charge, but I won't be specific about it. Thanks, D&M!Service: Body & Trim
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March 2023 by Victoria Pallien
I can’t recommend D&M enough. They’re so professional and do a thorough job! My car is my baby and when it took a little longer to repair than expected, Bob in the shop called me with updates and made sure I knew exactly what was going on. Shannon at the front desk was so helpful and friendly. They’re definitely my new go-to shop!
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November 2022 by Terence M.
I have needed to use an auto body service only a few times - but in the past few years we have used D&M 3 times. They do excellent work and are very professional in both the work and the communications. They also work with Allstate (where my cars are insured) so there is no hassle at all. I know that are highly regarded - and I add my 5 star review to this.PS, the 1 star review is frankly ridiculous.
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November 2022 by Genevieve Chaleff
Highly recommend and would use again! Was sent here by my insurance and they were outstanding. They coordinated everything directly with my insurance and the rental company so I didn’t have to do a thing. They were honest, up front with their estimates and delays, and communicated with me throughout the process so I was up to date. They also were very accommodating with me and worked around my long delay of picking up my car due to travel. Can’t go wrong here!Services: Body & Trim