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December 2023 by 3axisco. Llc
I have spent 16 nights at this hotel this year. It is a prime location for my work travels. Great staff and an ok restaurant.Food & drinks: Many good options within walking distance.
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December 2023 by Devin Connolly
Rooms are outdated but clean and comfortable. Getting breakfast is not intuitive and the front desk is not very helpful. There is a buffet but there are no signs to let guests know payment is required and the price charged is different from the price listed on the menu. If you have a problem with any aspect of your stay, avoid going to the front desk to get it resolved. I reported an issue with the gym’s stationary bike one morning (a simple fix) but the issue was never resolved. After I checked out, I remained in the lobby while I waited for my ride and witnessed an upset guest be gaslighted by the front desk attendant and escalating to the point where the attendant eventually stormed out. Once the guest left the hotel staff voiced their grievances about guests for the whole lobby to hear. Overall, not a very hospitable experience.
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November 2023 by Connie Hannan
The bathroom needs updated!!! Ceramic floor was full of cracks & the shower was old & stuck on so when I turned the water on it was super hot & spraying on me. The towel rack at end of shower wall was all rusted. The rooms are very outdated but clean! Great location for shopping!
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November 2023 by Bill Reynolds
The hotel clerk went out of her way to help me reach another member of our party during our stay. Our breakfast staff was also great!
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November 2023 by Robbie Hudspeth
It's a great location, but overall, I did not enjoy my stay here. As soon as I got here I was waiting at the front desk for at least 10 minutes then I was told the 300 dollars I paid for online was just for holding the room and an additional 370 to book the room. We made it up to our room and the outlets are hanging out the wall, the mirror in the master bedroom is cracked, the wall paper is pealing off, there is a hole in the bathroom, scuff marks all along the walls and the jacuzzi tub works half a** hardly at all. The attendants at the front desk were rude and overbooked. I definitely will not be booking with this hotel again. I read the reviews online, but they do not joke or kid around with overbooking this hotel.
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November 2023 by Bruce Phillips
My company room was double charged. I tried to get it removed and talked to 2 of the rudest people I have ever had to deal with. I was told they would automatically reverse the charge after 72 hours. It had already been 4 business days - no reversal. I called again 11 days after the error and was hollered at, interrupted and eventually hung up on.
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November 2023 by Joanna O'Neill
Beds and pillows extremely comfortable. So much so I was curious about the kind of mattress. Staff very pleasant and helpful. Very clean environment and stylish decor. Pool, hot tub, gym and computer room. Bar in lobby. Great breakfast but also fridge, microwave and coffee maker in room. Free wifi. Across from the mall and many restaurants. They really have thought of everything and deserve 5 stars!
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November 2023 by Hashem Elhileh
Had about the worst experience you can have in a hotel. It seems as though most of the guests on 11/3 were part of a wedding and things were extremely chaotic. The hallways were full of people drinking, partying, yelling and screaming well into the night. The smell of weed was rancid throughout the hotel as well. Front desk could not address the issue in a timely manner and had no control over the event so this will be the last time I use this hotel branch. I should be able to sleep when I put my head down at midnight at a Hilton.
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October 2023 by Laura Thogode
It was very nice to stay here. The rooms were nicely kept. Had a pool. Also a nice place to eat.
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October 2023 by Carla Schneider
Impeccable rooms, decent wifi, nice facilities. Rooms get dark - quiet - good shower and well appointed. Beds were comfortable and Oswaldo was so kind and accommodating.Rooms: So clean and well appointed
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October 2023 by #Hashtag SteveJ
Very nice comfortable hotel. Small bar and restaurant inside. Continental breakfast. Nice clean rooms and plenty of amenities. Located in complex with lots of shopping and dining options. Comfortable beds and pillows, super friendly staff.
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October 2023 by Rogue Dire
Pros:Location next to mall and highwayCons:Rooms are in need of renovation, very outdated and some areas around the hotel just smell bad and are dirty in addition to being very outdated.So far worse Hilton I’ve seenFront desk needs better training on how to greet guests and how to handle certain situationsWe had a confirmed reservation for this hotel but when we arrived we were told by the front desk staff “I have no rooms, there’s nothing we can do. We have no rooms for you, we have a soccer team we have a wedding, but we have no more rooms and you can call the Hilton number, if you need help” there was never an apology or an offer for assistance to find another hotel or help us in any other way.
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September 2023 by Brooke S
We stayed here 8/2023. Room was decently clean, but definitely out dated. Very noisy as you could hear almost every passerbyer in the hallway at all hours of the night. You get what you pay for!
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September 2023 by Kim Dinardo
Couldnt get a key for our room. tried 5 times. went to wedding didnt get working key til after wedding. friends given a room with people in it. other friends reservation nowhere to be found. Many peoples keys didnt work. Rooms damp and outdated. Another friends room dirty, never vacuumed, stuff all over floor. worst hilton experience ever and wasted my points on this room. If getting ready for anything, poor lighting
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September 2023 by Jim Cleveland
I liked everything about this hotel. The rooms were clean, the staff was helpful and friendly, and the atmosphere was nice. Would definitely come back.