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March 2024 by Amy F.
This pep boys center is as bad as the reviews it has been given. I can not fathom how upset I am by the service and damages this center has caused my car. To start off I brought the car in 3/25/2024, however my car was left on with the heater on at 80 in the sun for over 2 hours. I noticed this immediately as my car makes a beep noise when you unlock it. When confronting the person working the desk he went back in to speak to his crew which were his manager Carols, and an additional member. When walking back I was told that the car was left on 20 minutes and that they were incredibly sorry. I had explained what they did was not ok and that I was upset but no additional things were said for their error. When reviewing pictures and video tapping that is when I had really noticed that the car was not left on for "20 minutes" but rather in fact 2 hours. I had my husband call back and speak to the manager Carols but when the manager was told that there was a dash cam he admitted to the incident and stated that there would be "compensation" with services such as oil changes and other additional things. Carols also stated that he would be giving a call back on 3/26/2024 to speak further about the incident but he never did. However, services can not fix this as additional damages have been found to the car. The car's roof is dented and there are various marks with the body of the car exposed and the paint scratched off. This almost looks like there was a bar that fell on the car as the other side of the car has additional markings parallel to it. There is a dirty glove mark in the car and evidence that shows someone was in the back of the car when there was not a service requested for the inside. I've contacted corporate and have contacted my insurance with the advice that if pep boys corporate does not fix this then there will be legal pursuit for damages. Please do not come here as I have came here numerous of times and have always been met with my car being in the shop for an entire day for an oil change and additional hassle that have been swept under the rug.
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February 2024 by ChristianZ
As someone who does not live in the area, I had an emergency with my car and this Pep Boys happened to be the closest shop to the location I started to issues with my car. I pulled up to Pep Boys and I was immediately helped by the gentleman with the long beard. He gave an approximate time frame of how long the repairs would take. A few hours later, I get a call from Carlos explaining to me what the issue was and how much it was going to cost. Once I agreed on the price, they started working on the car and once it was ready for pick up they sent me a text message letting me know. I picked up the car and it ran like new and I was able to go home with no issues whatsoever. I'm very thankful for the service this Pep Boys provided at a time where I need emergency repairs.
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February 2024 by Clint Young
Renewed faith in good mechanics and honest feedback
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February 2024 by Omar Supel
I took a company vehicle to this location to find a leak on one of my tires and they never called me back with an update and when I called them back to get my tire back they lost it .
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February 2024 by Andrew Pensky
Pep boys is great !!
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January 2024 by Koe Rodriguez
I took my Toyota 4-Runner Limited in for an oil change on Sunday, January 21, 2024 at the Roselle, NJ location. I received exceptional service from Manager Jay and his team. Jay was courteous, knowledgeable and totally professional. He informed me of a free tire rotation that I was entitled to and educated me on questions I had regarding the rotation and pretty much anything else I inquired about.In closing, my oil change (and tire rotation) at this Pep Boys location was fast, hassle-free, and the cherry on top, under 100 bucks — which is a first for me! Jay and his team run a tight and efficient shop in Roselle and I left my appointment a super-satisfied customer. I highly recommend this location. ??James RodriguezElizabeth, NJ
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January 2024 by Jacqueline Estrada
I had a nail in my tire I could hear as I drove. They let me come in the next day and removed the nail and was honest that it didn’t pierce the tire. Jay was so helpful and kind and I really appreciated the transparency. Thank you so much!
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January 2024 by Larry Sutton
The pep boys in Roselle was excellent. Jay had great customer service and made my first time there a great experience. He taught me a lot about my car. Appreciate you guys.
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January 2024 by DDEENY
The shop did a good job for me on short notice when I was in a predicament.
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January 2024 by Michelle Mullins
I had an appointment last Saturday for service. I met Jay who was very nice and helpful. He was very efficient in preparing my paperwork and getting my car ready for service. He also explained that they were a little behind which I appreciated because I can utilize my time doing something else.I must say that Jay was top notch and you couldn’t require a nicer guy. I would definitely recommend PepBoys for servicing your vehicle. The staff is courteous and professional.
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January 2024 by Lonzo Lino
Rude as hell, especially that guy called Carlos or something with Hispanic name and long beard. They don’t necessarily honor the appointment you make online. I’ve been to other Pep Boys and their customer service was spotless. But this location doesn’t deserve 1 star rating
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December 2023 by juri popov
Fast, good ,reliable
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December 2023 by Samuel Meronvil
Very useful and great coustmer service . I would definitely recommend these guys.
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December 2023 by Red Crane
Pretty good but the online appt I made did nit show up on their end. They were still able to help me though.
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December 2023 by Phillip Cruz
I LOVE this place. Professional, quick, and competent. Price wasn't bad either. I bring my friends and family here. You can purchase the tires there or bring them with you. They will get the job done.