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April 2024 by M R
This was my first time trying this bakery after reading both the positive and negative reviews about it. It seems that they worked hard to improve the customer service yet i encountered one female employee at the bakery section that had an attitude, for absolutely no reasons, during one of my two visits . Other employees were neutral, they are just here to take your order and give you the box and that's it. No welcoming atmosphere, no good morning, no smiles, just the "Hi, how can i help you" or "next".Maybe because the bakery is always super busy employees are a little stressed, but even if this is the case, with little training they can be more professional and show some warm hospitality. Customers usually perceive a bakery as their own kitchen area, they step in anticipating the warmth of own place, especially early in the morning when they need good vibes at the start of a new fresh day. And this is mutual by the way, like if employees share a smile or a warm greeting they will also be rewarded a warm smile back and this will automatically boost their moods and take away all the workload stress. Overall, i liked the quality customer service at the deli section more than the bakery section. At the deli counter, employees were keen on answering my questions patiently as it was my first visit. While at the bakery section, they are acting like robots with a pokerface, they hurry you up and as i mentioned above, get an attitude that instantly makes you feel uncomfortable and sorry about coming here at 6 a.m. in the morning. So, this is my sincere advice in this department. As for the food quality, they need to improve their sandwiches as they lack this one magic touch that makes all the difference. Their sandwiches are typically made based on the classic catalog instructions; very straight forward process that you personally can prepare, even better, at your own kitchen. As for the bakery pastry, it was fresh and come in many varities. Some items were good like the Crème brûlée, but it had a strong egg taste! The cannoli was really good, so was the old fashion no sugar roll and the cinnamon roll. I tried the pastéis de nadas but i personally found it below average. I also tried the almonds orange cup but it tasted like cherry medicine instead, with zero almonds orange flavor! The pecan roll was good. The curved crescent roll was way better in taste than the straight croissant, no clue why! I might try the white napoleon next time. Overall, the best of the bakery section is by all means the melhada bread; no fat, no sugar, no dairy and no yeast. THIS, i will stay loyal to, period. Other than that, i would go grab one or two pastry items from time to time and until they improve the quality of sandwiches, i don't think i would try them again. Yet, i must say "Thanks" to the smiley friendly welcoming ladies at the deli section.
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April 2024 by jerrell battle
Went there on the 27th of Apri. They make everything to perfection. I had the apple crumb... simply mouth watering. It was such a nice surprise party in my mouth looking forward to the next one! I also had an apple turnover and coffee cake.. I know for a fact they care about each and every ingredient and it's cooked with lots of love. Reminds me of how pastries were back in the seventies and eighties. Not too many places like these.
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April 2024 by Daniella Rodriguez
I LOVE VANESSA SHE SERVES!!!!!i❤️pasteis ?️?️?️?️cream ??
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April 2024 by Colonia Mick
Pinoh’s is both a tremendous bakery and cafe. As the local bakeries give way to supermarkets for baked goods, Pinoh’s is my go to bakery even though it’s not in my neighborhood.Their Natas or Custard Cups are out of this world.Their breakfast pastries are the best but if you don’t get there in the morning many of their pastries are sold out.Want a great breakfast or lunch the Cafe side has a great variety of choices.Parking can be tricky, but worth the trip.Parking: I usually park across the street as there’s usually no problem. Side street parking up against the bakery has a few spaces, but usually filled at busy times
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April 2024 by Lloyd Avery
Best bakery in New Jersey without a doubt employees are excellent and the service is excellent I give them five stars
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April 2024 by Anna H C
My family is Italian & I have been going here all of my life! I grew up in Jersey and now live in North Carolina. My Mom & I still drive back "home" JUST for pastries or a birthday cake!! We may not get to see all of our family/Friends each visit but Pinhos is a GUARANTEED STOP!! WAIT.. That sounds really bad BUT they are THAT GOOD!!!!!!!!??????❤️??
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April 2024 by Alexandra Henao
First time coming to this place. The staff was very friendly, the coffee was very good, and the pastries are delicious. Great place overall.
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April 2024 by Mercy Castillo
I went to Pinho’s last minute to order a Spider-Man cake for my son. The lady that took care of me was able to take the order right away. I also ordered another cake that same day and she was so nice added extra webs and a spider-man ring to it. That was a nice touch. Her service was awesome!! And they were getting ready to close for the day I did not feel rush or anything. Moving forward pinhos will be my go to bakery.
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April 2024 by BOBBY BELTON
Decided to try this Bakery and was not disappointed. Everything I tried was delicious ?
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March 2024 by Jess C.
First time here, myself & my Mother get called "dumbass people" by the clearly unhappy little boy who took my order. It's sad this place has someone on their payroll that's so gracious & respectful! Hope the higher up staff had a talk with him & this doesn't happen to someone else in the future. If you can't work with the public, you should probably stay in the kitchen where you're not seen or heard. Won't be returning.
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March 2024 by Angela Alvey-Wimbush
I usually have a wonderful experience at the Delii department and the bakery. However, this morning, the supervisor's daughter was extremely disrespectful and obnoxious. She used curse words at me. Her mother has to push her into the kitchen because of her disrespectful behavior. And I was extremely embarrassed with the way she behaved so unprofessionally. And I am really expecting an apology. Because that is not the way a customer should be treated. I've been going to this place for over 21 years. And for this entitled daughter to treat a customer like that, there's no excuse for it.. I pray that she does not do this to any other customers.Because she will tarnished her mother'sfantastic name and reputation. Thank you, Linda for calling and apologizing on behalf of the young lady.I truly appreciated the call and thank you for giving another option that instead of me calling the store to place my order that I can call you directly so that I don't have to go through another incident with the young lady. I truly appreciate your. Concern and your suggestion.
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March 2024 by Ray Rosado
Awesome place great pastries and friendly service.
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March 2024 by Jes Jon
This is my #1 place in NJ to buy Portuguese custard cups! Had some in Newark and South River but this place cannot be beat. Ever since moving from Union its out of the way for me but if I'm in the area I will always stop by. 10/10
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March 2024 by R S.
THE ABSOLUTE BEST Bakery in the entire state! I have been a loyal customer for decades getting all of my birthday cakes, occasional no reason treats, bread rolls, and even deli sandwiches at this bakery. First - I love the cakes, donuts, and really any of their bakery treats. It is always freshly made with real ingredients. They personalize cakes which the way they put ur ideas and turn into reality is really a dream come true. They do not use fondant so if you're one of those people that must have fondant then this is not the place for you. I love the fact they have skills without just rolling out and smoothening sugar - their work with butter cream icing is EXCELLENT! Cake pops and cookies ordered always match the themes to perfection! Their bread rolls are always fresh and taste great with just butter or any of their deli meats. I've had the ham and cheese croissants which are also great value - very large enough for 2 for $4.00 I always get great compliments any time I use this bakery for large parties.
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March 2024 by Genevieve Van Natten
Best food around...staff at the Deli are the best and Bakery staff is good too..
