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November 2023 by Michaela Stricchiola
The staff is so rude here. Not even worth going. Either find a different Plato’s Closet location or don’t even bother. The girl at the counter wouldn’t give me the time of day when i asked what the process was (the last time i went to a Plato’s Closet (different location), the staff went through my items right in front of me which i liked, as i was able to ensure no items were overlooked, went missing, etc.) This time, she told me i had to come back 30 minutes later and I wasn’t even able to watch them go through my items. Given how rude she was, I didn’t trust her and I’m sure some of my items are missing in what they gave back to me. A different woman was at the front desk when i returned. She didn’t even turn around when talking to me. She asked for my last name with her back to me, so i couldn’t even hear her and i had to ask her to repeat herself. She proceeded to tell me that due to the season, they weren’t taking everything I had brought (which was fine, i figured they wouldn’t take everything, especially dresses), but then told me that they were taking 5 items. She didn’t even tell me which 5 items until i asked to see them. She lifted up a box, and folded each item over the other so i could “see” them. The funny thing is, they took 4 sweaters and 1 sundress. I asked “you’re taking that dress but not the other dresses i brought in?” Her response was “we’re selective.” She doesn’t even know she took the cheapest dress out of all of my items — there were dresses far nicer and far more expensive in what i had brought in. Regardless, they gave me $17 for 5 items. $17 is a fraction of what i paid for ONE of those sweaters. Just not worth it, especially given how nasty they are in here. As i was walking out, another customer was walking out behind me and i said to her “my God, they’re so mean in there.” She completely agreed with me and said it was a waste of her time to even go.Message to the staff: If you hate your job, you don’t need to take it out on the customers.Despicable behavior by the staff and I’ll never return to this place ever in my life. What a waste of time!
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November 2023 by Anthony Defreitas
Great selections for men and especially women. I am a size small and never walked out with more options from a thrift store in my life. Fantastic!! All good quality stuff too
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November 2023 by Sara Hernandez
Let’s just say this is such an amazing store! I brought my daughter and her friends, (they are all like 14y/o) and they all loved it! They all got so many nice trendy pieces for a fraction of the price of retail! One of my go to spots now!
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November 2023 by Emma Stolz
This place is my new favorite thrift store! Not only were there super cute items, but the staff was so friendly in helping me find the best fit! I will definitely be returning with items to sell!
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November 2023 by Michael Tufariello
I think this store is very nice. My daughter loves it here and we always end up buying great clothing for a very reasonable price. I recommend.
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October 2023 by Ella T
I absolutely love this store ! Not only was it extremely organized and clean, the customer service was fantastic. I bought some of my all time favorite pieces of clothing there, and the prices were so reasonable. Definitely one of my favorite stores now and I will recommend to anyone !!
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October 2023 by Savonte Hicks
I went to sell some clothes and a pair of boots that were all in perfect condition and I was told that mostly everything was stained and was only offered $16.50 for my $60 boots and a $40 shirt. They didn’t even tell me what they took out of my bin before offering money they just took my things and offered money before I even made a decision. I tried being nice to the employees and they all seemed agitated and acted very rude basically slamming pens and receipts in front of me. I was a regular there but I’m definitely taking my business elsewhere because that was just unbelievable.
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October 2023 by Caitlin Katz
Every time I’ve shopped here, the staff are some of the most unfriendly and abrasive people I have ever met (coming from someone who also works in retail and customer service). When you go up to the register to check out, the employees huff in disgust that they actually have to do their job instead of gossiping behind the counter. I’ve heard employees multiple times on separate occasions making comments and jokes about customers who are shopping. I think management and/or the owner needs to clean house with their current staff. I don’t even know why I come to this location, Fairfield is much bigger, cleaner, and the staff is ten times nicer.
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October 2023 by Jill Anderson
This place is a joke!! Brought in new and very gently worn items. All name brand even 2 pairs of Uggs and Converses. They told me they couldn't take anything and all my clothes had stains on them! The stuff in the store was very overpriced. Ended up selling my stuff on Facebook Marketplace and made good money and had bo complaints about anything!
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October 2023 by Renee O.
Really rude employees. The selection in the store was not very good either. I heard them give everything back to one woman who walked in bc it "wasn't in style" meanwhile a whole rack contained exactly what she brought in. I think they're just very picky and choosy and it's not worth it.
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September 2023 by Jose Hernandez
Called to figure out if they were purchasing any used items, to which they replied yes. As I get to the store they advised me that all items must be in a reusable bag and it’s only (2) bags per customer (why they didn’t mentioned this over the phone is beyond me). So now I had to head to the nearest Marshall’s to get two reusable bags. I return to the store with all the items separated, jeans from shirts. After 30+ minutes they advised me they were only taking 10 items for 46$… (some of these items were unused with tags on them) This store is a waste of time, you’re better off selling your items on FB market place or eBay. The best part about this whole thing is they advised me that they don’t take athletic gear but was quick to pay me 4$ on an athletic shirt with a price tag of 75$ that was brand new. This place is not worth it to sell items.
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July 2023 by Happy Days
The employees are like robots and not to friendly.But I always find something really amazing here. And prices are ok.
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June 2023 by Chris Bobinski
The most unprofessional unpleasant people in Ledgewood. I went in a couple of times to sell excellent clothing and they are telling me it's outdated and worn. Ironically the clothes that I brought in were never w o r n and some had tags. The last time I went in I was told that I needed a reusable bag that they wanted to sell me for $2 the same amount of money they probably would have gave me for all of the clothes. I don't know who owns this place but you need to rethink the type of people that you employ and they need to be trained to have a better attitude and the value of good clothing. Never again
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April 2023 by Katherine Morales
The employees are so unpleasant. It’s almost nauseating. I NEVER write reviews but the interaction I just had with Angela was horrifying. As a business owner I would be appalled if my employees acted the way she did. There is a pretty good selection of clothing and sizes but I doubt I’ll be back here, the energy is NOT it
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April 2023 by Sally Styring
Don't waste your time! They probably didn't look through all my things and then the girl says some things were outdated. I had a camo fleece sitting right on top of the box and you're going to tell me that's outdated? I took a gaze around at the junk they had on their racks and what I saw was definitely outdated lol UNREAL!!!! I will definitely never waste my time again plus the girls that work there give you a blank stare as if they could be not bothered looking through your things! I hope they go out of business what a joke!!!
