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September 2023 by Lora Ann N.
My husband stopped in to Home Depot yesterday he was looking for a hose for the toilet an employee walked by him in the aisle he was a middle-age gentleman. My husband asked if he had a minute and he snapped at him and said no what kind of employees do you have work in there?
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September 2023 by Y. Quin1
Service at tool rentals was excellent when I rented a heavy duty deck sanding machine this past Saturday. This story changed 3 hours later when i returned the machine. Old man covering the lunch hour was mean and did not offer to help unload machine from vehicle. He was in a foul mood perhaps its time to retire.
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August 2023 by Morgan M.
The crew here is so kind! They are always helpful and willing to explain anything I need answered. The guys over by the saws cut all my 2x4s and shiplap with a smile and even chatted with my little ones. 5 star!
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April 2023 by Ray K.
the one guy that works there Paul, is very rude to customers. he works in receiving but is probly the rudest person I've ever met. we won't be returning. we'll go elsewhere from now on.
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March 2023 by Lynda J S.
Awesome place to order from and have it delivered.The only thing the website make sure you go all the way threw until you get a confirmation number.
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November 2022 by elizabeth b.
Noelle and Mary Jean were extremely helpful in the blinds/shades department. Nice to work with competent, friendly, patient employees. Looking forward to getting all the shades delivered and installed.
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August 2022 by Gene L.
Seriously if you are a Home Depot you should have upgraded your systems and be able to accept apple pay!
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May 2022 by Pete M.
Bought carpet for our condo. 2 rooms and a staircase. Waited 4 plus weeks for it. Understandably due to the supply chain breaking down. Scheduled a date for install. My wife and i moved furniture, took pictures down , stuffed things in other rooms, including the bathroom. Guys showed up with the carpet. The supplier cut the carpet wrong . Couldnt be laid the way it was supposed to be because its directional. They had to reorder it. We are 2 weeks into this , crap all over the place and it came in buuuuut, they cant get here for another week. Mind you, we have stuff all over the place. Nice going Home Depot.
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April 2022 by Joanne Treusch Belmonte
We purchased a Weber grill one week ago. Delivery was scheduled for today 6 AM- 8 PM. It is now 10:30 PM and grill is nowhere in sight, no phone call, no apology, they have our money and we have no grill. We tried chat, we tried calling customer service, nothing but incompetence and rudeness. I will never buy from Home Depot again!
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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August 2021 by Louise Lucatelli Hade
Purchased a GE Washer and Dryer. Because of the pandemic waited almost a month for delivery which we understood. Delivery day arrived and it was on time however, that's where the good news ends. Washing machine was installed - no problem. Dryer install was another issue however. Delivery man/installer informed us he had left his tools at a previous customer's home and asked if could he borrow some from my husband. Ok-no problem. Install completed and they left. Wash o
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March 2021 by Heather H.
Huge store with a great indoor plant selection (what i came for) - everyone working here was super friendly and kind! I've seen some great fiddle leaf figs, and some surprise huge monsteras at this location, so they definitely understand popular indoor plants and are doing their best to keep a good selection in stock. Just the other day, they had a team outside preparing the outdoor section for spring, and everyone seemed to be in great spirits and enjoying working together, which is always great to see employees interacting in a positive way.
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February 2021 by Kitty Schwemmer
Staff is always helpful and friendly
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January 2021 by Margaret Semiz
Excellent customer service by Christine in the rug Dept
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October 2020 by Daren L.
I went there to get my stuff,I am a 58 yr old male I went there to do curbside pick up,I called in like the sign says in curbside pick up,I do all of my shopping in curbside pick up,the first time I arrived the lady came out with half of my order and then wanted to toss it to me from five feet away, guess she thought I could get it myself,I was standing outside my car, after I drove away I realized I did not get all of my order and I called them, another lady answered the phone and she found my other order and asked if I was outside but I said I was 20 minutes away and that I would call when I got there. I arrived and called customer service and a guy answered and then he came walking out briskly and stopped infront of me,alittle too close for my comfort since we are in a pandemic,I was standing outside of my car.so I stepped back a few steps and he asked me if I knew how to call in properly for curbside pick up.so I told him I live with my 94 yr old mother so maybe that changed his mind about how he was acting towards me.I will never go to this home depot again,fu aho
