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March 2024 by Alisa Brandt
Pharmacy staff are egregiously incompetent. The worst pharmacy experiences I've ever had. I've finally had enough and am transferring my prescriptions. This is your warning. If you actually want a prescription filled, do not go to cvs runnemede.
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March 2024 by Andrew Reeve
Understaffed Pharmacy that is too busy to pick up their phones.
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March 2024 by Heather margiotta
I wound even give them 1 star, should be -5. Been on hold for an hour. Shameful, apparently the CEO doesn't care about patient safety.
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March 2024 by Ivey Gee
Worst pharmacy I have ever been to in my life. Every single time there is an issue. I don't feel like there is any time I come here and the meds are available or the prescription is ready....
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December 2023 by Michelle Baldino
Awful service in pharmacy. Over 45 min( and stil holding) wait time to confirm a prescription that was to have been filled this morning. Yes I can check on app, yes I can go to website to confirm but NO you cannot speak to pharmacy rep to confirm the CORRECT meds are completed. Son-in-law went in to pick up and they said it couldn’t be refilled but NO call to let us know, thank you very much. Doctor called in again to reorder and this is the second month in a row that we’ve had difficulty. Not to mention the twins meds were also switched., cannot believe how awful this pharmacy is yet it is the only one available to us with our insurance. Twin infants with medical issues and difficulty getting about in general, much less having to run back and forth. CVS needs to work better to improve their customer service and competence.
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December 2023 by Gail Weber
Wish I could give 0 stars! It's 9:21 am & still no pharmacist! Pharmacy is closed! I need my prescription! Store said they are waiting for the pharmacist to come in. Unacceptable! This pharmacy has gone so downhill its pathetic. Thinking of transferring to another location.
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December 2023 by Sedona Bisek
I called yesterday because I am in need of one of my medications that has to be filled with a pharmacist. I was on hold for an hour and had to hang up due to being busy. I called back today and have been on hold all morning. Terrible pharmacy!!!Finally had enough and called the front. A nice lady answered right away and said she would walk back there after transferring and would give the pharmacist my number to call me directly. At least someone knows how to do their job!
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December 2023 by Danielle D'Anna
If I could give ZERO stars I would. This pharmacy is filled with incompetent and lazy employees who absolutely refuse to answer the phone or do their job without a fight. After waiting on hold while I was at work for over two hours I was picked up and hung up on. I called back again at 2:05 after their lunch break and proceeded to wait another hour before leaving work to drop in on them while still on hold. I was told they don’t have anyone to answer the phone yet counted four staff members. So the problem was that they didn’t have my sons epilepsy Rx in stock that he’s getting filled every 20 days because they also can’t be inconvenienced to open a second bottle and fulfill a full thirty days Rx like our previous CVS did. Because this medication is a scheduled drug it needed to be backed out of their system so we could pick it up at a different pharmacy that has it in stock, a literal 20 second task!!! I received eye rolls and back talk and attitude instead of an apology for the way we have been treated since switching to this particular CVS in the summer after moving nearby. I have never been on hold for less than 30 minutes waiting for someone to answer and have held for longer than two hours at a time. The absolute worst CVS pharmacy around the area.
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October 2023 by Auros Hackett
As a hospital employee, I urge you to pick literally any other CVS for your prescriptions. Any other pharmacy but this one. The hold times are ridiculous and I see other people have had similar experiences. This is insanity.
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October 2023 by Victoria Santillo
My family has been loyal customers for over 20 years. We knew the pharmacist and staff on first name basis - it was always so nice to chat with them while getting prescriptions. The past few years to the past few months we don’t know anyone in the pharmacy- it’s a revolving door. Service is poor, some employees are nice , but most are rude. I get it they hate their jobs and are understaffed- but come on this is getting ridiculous. I was on hold for over 1 hr to speak to the pharmacist only to be hung up on.
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October 2023 by Felchie x
This store is constantly understaffed. I've waited on hold over 30 mins waiting for the pharmacy to pick up and when they do they're tired and pissed. Choose another store to fill your scripts.
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August 2023 by Christopher Calvete-Mondati
First, they lay people off with no real business justification. Next, they call me and my wife to up sell me nonsense. Even more of a reason to use Walgreens and Rite Aid instead, not to mention everything in store is way more expensive than their competitors.
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August 2023 by Jim Kupper
I setup a 7pm appointment with minute clinic online. I arrived at 6:55 and was told my appointment was not in the system. I had print out the confirmation letter for the appointment. They told me it was not in the system and it may have been for the pharmacy. It was clear it was for the minute clinic. They lied and told me there was another person and the "doctor" would not be able to see me became that appointment was going to be over 40 minutes and it would be after the time for her to be there. It must be nice to conveniently lose a reservation to keep from seeing patients but still get paid for doing nothing! Don't waste your time!
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June 2023 by bianca ortiz
Went to CVS to file a complaint with the manager about their pharmacy tech and she was rude right off the back saying well I don't know who you talked to and I told her it would be no issue to figure out since it happened 8 minutes ago she had an attitude walking all the way to the pharmacy then the pharmacy techs all became combative and called the cops which I had no issue with because I knew I didn't do anything wrong the then the officer came and heard both sides and immediately aplogized to me as we were walking out together and while everything had been resolved and I was still talking to the officer walking out with him the pharmacist was still sitting shouting asking for my name and the officer had to look at her and tell her to stop after this come to find out many people have had horrific experiences with this cvs in particular which makes sense as to why they do not even have 3 stars
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June 2023 by Devin B
I called today to ask this location if they had a medication in stock that I’ve been having trouble finding. The woman I spoke to was so appalling rude, it was disgraceful. She told me they did not have the medication, rudely and abruptly. I then asked if they had a lesser dosage available, to which she replied, “I’m not just going to search through our inventory to tell you what’s in stock and what’s not.” I literally asked about 2 dosages of the same medication. Not to mention, that’s literally her job. The phone call lasted 2 minutes and based on her attitude alone, I will never step foot in that location again. CVS why are you employing people like this who clearly hate helping people they’re hired & paid to help?
