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August 2023 by Hilary N.
The tellers and the manager are racist af!!! Each time I come to this location it's a new rule they make up so that I can't withdraw my own money. THIS PLACE IS A JOKE STAY AWAY!
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September 2021 by Keith B.
The customer service there is the worst. The waiting line had 5 people and only 1 teller, there were 4 other staffers sitting around not focusing on a customer in front of them. Not at all customer focused
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July 2020 by Gerard C.
This bank's customer service is abysmal. My friend and I had to wait 20-30 min after our scheduled appointment for no apparent reason. No one else was being helped so we do not understand why we had to wait that long. Even after someone was able to speak to us, they told us to call this number for Bank of America's fraud departments to report the scam my friend was a victim of. In the end, no one was able to help us out and none of the money was recovered this bank barely did anything to help. Highly recommend not going to this bank nor setting up an account with Bank of America. They won't do much to help.
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January 2019 by Paulina F.
The customer service at this branch is absolutely horrendous. I was lied to about the shipping date of my new debit card, and had to request a whole new one. Since I'm young the women who "helped" me were talking to me like I was completely stupid and no respect. I don't appreciate being treated lesser due to my age, I am still a customer and I expect to be taken seriously, especially for my primary checking account. I will avoid going here at all costs until the 3 ladies who have no customer service skills at all are trained.
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December 2018 by Victor M.
This bank is the worst of the worst of all. There is no way that you can accomplish a task here. Today I went to close one of my account and they said I need to schedule an appoint I said today is the only day I don't work and I said I can wait she said they are all booked for the day. Are you kidding me right now? Very unprofessional people working there. I am sick of dealing with this branch I just called the customer service to close all my checking and saving accounts as well as 2 of my credit cards! I don't know what is the upper management waiting for to fix this branch? READ THE REVIEWS AND MAKE YOUR EMPLOYEE TREAT PEOPLE BETTER!
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July 2015 by Claudio Vargas
Wow 3 atm machines drive thru is excellent. ....so why they don't have anything like that in Carlstadt. .if the bank has a great location for business. .iven business are growing between Carlstadt and Wellington? ???????
