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August 2023 by Mo S
Never ever again will I rent from this place! Rented a mini van for one week- you would think they would inspect the vehicle before renting. They are so adamant about returning vehicle with a full tank of gas BUT never did they bother checking if tire pressure was ok (all tires were at different pressure- 30-34-39-36) windshield wiper fluid empty and oil was at 17% !! When I called I was told “it’s ok don’t worry the car will be fine”!! Absolutely the worse customer service experience! Good luck to those renting here - I’m just glad I wasn’t stuck on the side of the road!
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August 2023 by Julia Krak
it was great experience ! Manager was very friendly and helpful ! Defenetly recommended!
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June 2023 by ts pilati
Rude and unapologetic. They feel like they do you a favor for paying them their “service”….
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April 2023 by Tom Rush
TLDR; All went well, and I'm looking forward to coming back again. Thank you! YMMV.Listen, I had a solid experience here. If your expectation is more on utility, this place is a lot of bang for your buck.I booked and prepaid online, which made it relatively cut and dry. Kept the car (inside) clean (smoke free, obviously) and returned it with a full tank, just like I got it. Pretty standard rental car stuff. No nasty surprises or gotchas in the end, as I was 30 mins early to return, with no damages to the car or issues of any kind, although out of caution I do always opt for the LDW insurance to fully cover the rental car incase of anything. It isn't worth the headache of chancing any issues with the car, ever. At the counter there is a pretty crystal clear disclaimer displayed directly on the counter which details a $250 and $450 cleaning fee, depending on what most with common sense would consider inappropriate for a rental car. You'll have to read the details yourself, but again it's standard rental car stuff. It mentioned something about keeping a pet and pet hair in 1 area of the car, etc. For me that's somewhat stabdard - you can't really completely soil a car and return it thinking someone will spend an hour cleaning it, let's be honest. These things are nuanced but I kept my car clean, and removed my trash before returning it, simply out of respect.I mention utility because while I didn't care - this location does not have a car wash, so don't expect a spotless car on the outside. Why am I still giving 5 stars? Because I what I paid for the car was considerably less than a lot of other locations. You cannot have your cake and eat it too! For the price I paid, I was VERY happy with the utility of the car I was given. The inside was clean and smoke free. A good newish Chevy Malibu with about 17.5k miles on the clock, drove fine and was full size, just like I booked and prepaid online. The paint was not perfect, but again, I really didn't care, I was looking for wheels to get me places, and the car did that flawlessly. Hence 5/5 stars. I don't need someone to white glove treatment me when I pickup and dropoff, I just want it to work and be straight forward, which it very much was. Count me as 1 happy customer, no complaints.Long story short, I found no faults at this Budget or with the manager here, although I was worried because of the many negative reviews here on gMaps.??? Helpful review? Hit it! ???
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October 2022 by Lucky Walia
Great service. Great Cars. Recommended. Poor rating are for old staff. Now they are doing professionally.
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September 2022 by Dor “Dori”
DON'T!! Rent in this location.WORST experience and customer service i EVER experienced.I reserved a Full size Hybrid for 2 months! When we arrived to pick up the car Kumar at the counter said they didn't have it and tried to lie to us by pushing a downgrade smaller compact car like a Nissan Sentra "it's the same size", he argued and kept lying that this is not a downgrade.Then he argued and was extremely! rude about how we rented the hybrid just because "it was the cheapest" although I tried to explain it doesn't matter what the price. We ordered a full size, so we expected that or better.When we asked for a discount OR better car the guy just sent us to call customer service who never answer.When we asked to cancel a 2 month rental, he couldn't care less and said he couldn't do anything and we should call customer service. Another lie since then i realized we didn't even start the rental so we could walk away.
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September 2022 by Dor “Dori” R
DON'T!! Rent in this location.WORST experience and customer service i EVER experienced.I reserved a Full size Hybrid for 2 months! When we arrived to pick up the car Kumar at the counter said they didn't have it and tried to lie to us by pushing a downgrade smaller compact car like a Nissan Sentra "it's the same size", he argued and kept lying that this is not a downgrade.Then he argued and was extremely! rude about how we rented the hybrid just because "it was the cheapest" although I tried to explain it doesn't matter what the price. We ordered a full size, so we expected that or better.When we asked for a discount OR better car the guy just sent us to call customer service who never answer.When we asked to cancel a 2 month rental, he couldn't care less and said he couldn't do anything and we should call customer service. Another lie since then i realized we didn't even start the rental so we could walk away.
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August 2022 by K. C.
Customer service here is so awful. The employees are extremely lazy. Very unhelpful. The rental car was disgusting, they didn't even clean or wash.
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August 2022 by Sudarshan Kodwani
I wish there was 0 star. They lie about cars class, rent you old worn out cars and non existing customer service. Never going to rent from budget.
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January 2022 by Allyson Castelli
Great car rental company! I have used it for the last three years whenever I fly into NJ. I have never had a problem and all transactions go smoothly. I appreciate the efficiency and flexibility after getting off long flights.
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December 2021 by John Joyce
Some of the worst customer service I’ve ever experience in my life. Zero professionalism. Avoid at all costs
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October 2021 by Erik M.
This place is the worst. They got my contract all wrong especially after we discussed adding unlimited tolls in the back of his shady parking lot. I then started receiving all these charges weeks later. After I called and asked him about it he tried to tell me I never asked for the service. Be very cautious here if you need to rent a vehicle.
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August 2021 by Waldy Salinas
Orrible customer service, I will never go back there
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August 2021 by Joe L
One of the best car rental experiences we have ever had. The gentleman who helped us (I think he was Sadhan -but not sure) was friendly and helpful. The car was ready and waiting. The office was clean.When we returned the car 2 days later, nothing had changed - still a great experience. We dropped off the car on the parking deck where we had picked it up and handed in the keys. 2 days later, we got a text that the return had been processed with no problems.Would definitely rent at this location again if the need ever arises. Thank you for a problem free rental!
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August 2021 by Jose Lopez
Great service and very helpful