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September 2023 by Isaac
No tellers in this Bank it's bad news chase you got to fix this
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May 2023 by ColemanCulture
This ATM is ALWAYS down…literally on a weekly basis. If it’s off hours when inside of the bank is closed, you’re out of luck. How can a bank that makes so much money be so terrible at the upkeep for their ATMS?
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April 2022 by lorraine hennessey
Parking for this bank is horrible. The bank manager calls the police and has the customers ticketed in the parking lot. Don't go there. Use a different branch. The manager doesn't even come out of the office to solve problems. Sad place. Makes you want to change banks and go elsewhere,
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March 2022 by Totes Colin
You cannot exchange currency, get change, or do any banking that would require a teller. They do have an ATM.
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January 2022 by Steven C.
Horrible customer service. I moved all my accounts after many years at the Rutherford branch.
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May 2021 by henry Alejandro Torres
Horrible how they changed this local branch into a private client and ATM only type of bank branch. Before it would be convenient to see a familiar face in the teller window and make real bank transactions instead of being referred to an ATM and not being able to make other monetary transactions. Because of this we just go to east Rutherford’s chase branch. No thank you to Rutherford’s chase branch.
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February 2020 by Rekha Bhojak
I didn't like the service. There was 1 banker and 1 assistant there. I wait 2 hours today to do only 5 minutes for my account help. He was helping a lady for 2 hours in room. Hope he knew what to do. ??? I think chase should close Rutherford park Avenue bank. Big property n no teller. Only lockers n 2 people there???
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August 2019 by m tate
I used to like banking here for over 30 years but now they closed the drive thru which was very convenient to customers especially during bad weather and I didn't need to find a parking spot, it has changed for the worse. Now when you go inside the bank, there are no tellers to cash your check or give you the change you want, no personal service or talk with people you have come to know. Find another bank. They don't want to interact with humans!!
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January 2019 by Guillermo Reyes
Very poor customer service. I when to open a business account and the lady first desk to the right by the entrace door, didn't know how to opened taking almost two hour fixing something on the computer. Also giving me excuse that she had to fix something that was wrong of my information on the computer that did wrong in other location when i opened my personal account. She was mixing all like nothing. I just came from Bank Of America. Taking recommendations that chase was a better bank, Without mention that the bank block me the account because them mistakes.
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October 2018 by Sho & Sho B
Old style banking which not good for the modern life style .
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September 2018 by C R
Second time I had to walk out of there without getting the service I needed after waiting a while. Noticed people in offices hanging out on their phones. Choose a different branch if you want more than an ATM.
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June 2018 by Suhanna Mutti
Came to open an account, made us wait 30 mins and when it was finally our turn the banker was not willing to open the account and was in a hurry to leave. Persistently told us to come back later as the bank is closing, and looked for every excuse to get us to leave. Why make us wait if you are not interested in our business?
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September 2017 by Lorena S.
The staff are super friendly and go out of their way to assist you with all your needs. The bank is never over crowded. They have an ATM located around the back of the building, but it's only one and can get very crowded there. They also have drive up services. Overall a great location to come to.
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September 2017 by Anna S.
I have been banking here for many years. Everyone knows who you are by name and goes out of there way to just say Hi and of course help you with what you need. All the tellers are friendly and we always chat a little while doing banking. Its in a beautiful old building and renovated inside pretty recently.I like the hometown feel when you go in.
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February 2017 by Julie Soto
Best Chase branch around! Friendly service, fast, beautiful branch! Yes the atm is around the corner but it isn't a big deal.