-
November 2025 by John DePalma
Fast, friendly, and courteous service!
-
November 2025 by Lisa Jacoby
Called the parts department this morning looking for help with replacing the case for my remote start. I spoke with Greg and from the minute he picked up the phone he was extremely rude and sounded like he did not want to be bothered. I explained to him what happend and he clearly told me that even though I bought my vehicle from a Ford dealership and the remote start was put in at the dealership after I bought it there was nothing they could do and that I had to go somewhere. So that is what I am going to do. I think I'll go to Woodbridge Ford
-
November 2025 by Maria rivera
Paul is definitely a great asset to Quality Ford
From the initial call to in person meeting I felt very comfortable
He made the entire process easy going and covered any concerns
Thank you
-
November 2025 by Dean Dilauri
Best Ford dealer in east Rutherford
-
November 2025 by Giselle Cuadrado (Giselle)
I recently leased my first car through Quality Auto Mall, and the entire experience exceeded every expectation I had. From the very beginning, their team was incredibly communicative and respectful of my preferred way of staying in touch. Daisy and Tim followed up consistently without ever feeling pushy, and they made sure I had clear, timely updates throughout the process.
Once I arrived at the dealership, Paul took over and made everything unbelievably smooth. He walked me through every detail, pricing, features, and even the full setup of my new electric vehicle. As a first-time lessee, I really appreciated how patient and thorough he was. He made sure I understood how everything worked, from charging to driving modes, and answered every question without rushing me.
The actual paperwork process was quick, clear, and stress-free. What I thought would be overwhelming ended up being the easiest part, thanks to how organized and transparent the team was.
Overall, Quality Auto Mall made my first leasing experience feel comfortable, supported, and straightforward. I’m genuinely grateful for how attentive and helpful everyone was, and I’d absolutely recommend them to anyone, especially first-time buyers or EV drivers.
-
September 2024 by Jervis Tetch
The dealership's repairs are dependable and I use them for all work on my Lincoln. My only gripes are the typical dealership prices (labor) and sometimes difficult to get updates if the car is tied up.
-
September 2024 by Diego Gaudenzi
My wife and I went in to look at cars. The salesman only showed us one vehicle. The car was on E so we couldn’t even drive it outside of the lot. We asked to see the Maverick and he told us no it wouldn’t be in our benefit. He seemed uninterested and not helpful. Didn’t even show us the numbers he ran. He didn’t even try to help us. Very very disappointing. Do not go here if you’re looking for a good experience.
-
September 2024 by Jennifer Williams
Incredibly helpful and courteous staff, from sales to service. I highly recommend to anyone looking for a car or looking to service their vehicle!
-
August 2024 by Debbie Schmelz
Always 5 stars in my book. Bought my last 3 fords here. Now i have a Ford Eco Sport and a Transit wagon. Sales staff is great and the prices were right. Thanks guys , stay safe.
-
August 2024 by Stacey Castiglione
Always a great experience with Quality Auto Mall. I have been using this dealership since 2008
-
August 2024 by Brandon Demetrios
Service department is amazing. Quick call to discuss what I needed fixed. Scheduled service with a free pickup of my car at my house. They called as soon as they knew the cost of the repair so I could approve it. They provided quotes on other items I asked about and didn't push me to get them. Drop off was also seamless. A+
-
August 2024 by Brigette
Excellent customer service. Mobile unit came to the house to take care of car recall issue and fixed it right in the driveway. Very convenient and helpful. Timely and professional and immediately received paperwork as well. An excellent benefit from Ford. Thank you quality auto mall, appreciate this service and will definitely use for future oil changes and other maintenance issues. So much better to sit in the house instead of the dealership while the car is being maintained or fixed!
-
August 2024 by Matthew Metzger
I recently had the pleasure of working with Paul Longano at Quality Auto Mall, and I couldn't be more impressed with the experience. From start to finish, the process was incredibly easy and stress-free. Paul and the entire team were extremely accommodating and made everything simple and straightforward. The selection of vehicles was fantastic, offering plenty of options to choose from. Paul was knowledgeable, friendly, and truly went above and beyond to ensure I found the perfect car. Without a doubt, we'll be returning to Quality Auto Mall for any future purchases. Highly recommend!
-
August 2024 by Annette Eichler
Have been dealing with quality for 15 yrs !! Great sales staff , love my new bronco!!! Tim in sales is the Best! However , service department needs improvement , took car in , day 1 , they checked for problems we explained with backup pictures of what we were seeing on screen as well as Ford pass , as my husband waited , for a few hours , they came back and said , well we don't know what problem is , but we charged battery , which was odd since they replaced battery 2 months prior , my husband was told if it happens again bring it back . Well next day on the screen and Ford pass same thing , my husband took off work went there at 730 am , we are entitled to rental which he asked for , but was told well we are checking things , they let him sit there till 2 pm! Gave him car back , never told him problem just that they did a few things , never gave paperwork and sent him on his way!! I called next day , left messages for Carlos Santana , that I wanted paperwork , HE TILL THIS DAY ALMOST 2 WEEKS LATER! has not responded SO CARLOS SEND US THE PAPERWORK ! Pictures show what was going on , one picture shows Ford pass reading at 430 am that my. Car was on ,it wasn't, so something was running, did they ever find it? I don't know they never told us !and have not sent our paperwork !? Also on my service history ,on Ford pass , 2 st visit is there , 2nd one is not! NOT ACCEPTABLE AND I WONT PUT UP WITH IT!
-
August 2024 by Francis A
5 stars for Starlin! Everyone else is great too, the only ppl touching my vehicle.
