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January 2024 by Elizabeth Medina
Go to DANNY!!! I want to express my gratitude and let you know that I am extremely happy with the service I received at the car dealership. The whole process of getting a new lease was smooth and efficient. The staff is friendly, knowledgeable, and went above and beyond to answer all our questions and address any concerns we had. I truly appreciate their professionalism and dedication to ensuring a positive experience. Thank you for making the process of getting a new lease enjoyable and hassle-free! Btw this is our 5th lease at QAM!!
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January 2024 by P H K 3 (PHK3)
Tim, Paul and the other teammates at Quality Auto Mall made me feel extremely at ease with the whole process. Tim took the time to "crunch the numbers" with me and was able to give me a better APR than my own bank! Tim took the time with my naivete, and my "are you sure"(s). I was without a car and Tim offered to come and get me after work!Paul greeted me at the desk and immediately took me to my new car to give me the basics on the new features. We took "Cloudy" around the parking lot to get a feel of the new features and then proceeded to his desk to sign all the paperwork. After signing Paul took me around the dealership and into the service area to introduce me to the other members of his team.I think I was in and out in under an hour with my new Bronco Sport.Thank you Tim, Paul et al for making the process easy and answering all my questions.
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December 2023 by RT Powell
This will our 10 (30 years) lease with Quality Ford of Rutherford NJ. Much has to do with the excellent services from salesman Danny. We follow Q Ford from Mount Vernon NY to Rutherford regardless of toll and gas hikes. Our goal is reliability we are not interested service and repairs to vehicles without warranty. Ford assures us 100% services and reliability.Once again our sales representative Danny makes sure our concern and demand are met with Ford’s quality assurance and services.
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December 2023 by Anthony Camacho
My experience was great! Carlos Santana was my service writer, as I entered I notice that there was about 4 stations for service writer but Carlos Santana was the only one in his booth. Carlos seemed alittle overwhelmed but he managed to take care of my situation without any hesitation. I took my car for 2 recalls 8n a Friday and it wasn't done until the following Friday but during that time Carlos continued calling me and keeping me up with progress. Even though they keep my car for 8 days Carlos was willing to lend me a loner car but I refused cause I was off that week but that was good that I had the option if I needed it. There was also a person who would drive u home and pic u up. I forgot his name but he great!So thank u Quality Ford!
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November 2023 by ETS LLC
The most wonderful shopping experience of my life. Tim had all my ducks in a row immediately and Paul was great and precise on signing getting me acquainted with all the features of my vehicle, they were magnificent. They truly listened and delivered. Didn’t leave any question unanswered. Fast and Professional. I was driving my car with 2 hours. Flawless ? ExperienceThank you
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October 2023 by Everything Trucking Service
The most wonderful shopping experience of my life. Tim had all my ducks in a row immediately and Paul was great and precise on signing getting me acquainted with all the features of my vehicle, they were magnificent. They truly listened and delivered. Didn’t leave any question unanswered. Fast and Professional. I was driving my car with 2 hours. Flawless ? ExperienceThank you
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October 2023 by Eric Camporeale
This dealership is amazing, Paul and Mike helped me out with the trade and sell. The were professional and friendly throughout the whole process. I would highly recommend going here for all your needs. Whether it be leasing, buying or trading in your old vehicle. This dealership has a customer for life.
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October 2023 by Denise Colaneri
This service center is beyond outstanding! In today's day in age when no one calls you back, this is NOT the case with Quality Auto Mall. They not only call you back but give you immediate assistance to your problem. My car had a recall on the windshield wipers, the service appointment was set up efficiently, quickly and it was done in little under one hour! The staff actually communicate with you! Buying a car or having your car serviced in this day and age everyone should go there. Ford should have a higher rating than five stars for Quality Auto Mall.
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October 2023 by Roxanne Vega
The process was quick and painless. The manager was kind, genuine, friendly and informative. Paul, the salesman, was patient and not pushy. All staff, including the receptionist were professional and friendly. Even to my dog. Paul, let me take my time. I even went home and when I came back all the work was done and all I had to do was sign and drive home. It was a great experience.
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October 2023 by Chelsi Nurse
So thankful for the folks at Quality Ford in Rutherford especially Danny. He walked me through every aspect of my car buying process, answered all of the many questions I had, was honest kind and I never felt pressured. I’m so pleased with my new car and will be recommending every one I know who is looking for a stress free car buying process to Danny at Quality Ford.
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October 2023 by Justin Wille
Been using quality auto mall for 7 years now to service my 2017 fusion and they have far exceeded my expectations each and every time. The quick lane option is great if you want to get in and out quickly. I have also used the pickup and delivery service when I didnt have time to bring my car to the dealership. It is such a convenient option for those on a tight schedule. All the employees I have interacted with have been professional and helpful. I never feel like I am being taken for a ride. The prices are fair and after 7 years my fusion still runs like the day I got it thanks to the people at Quality.
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September 2023 by George S.
Great service! Carlos was very helpful. The staff was very knowledgeable and was able to give me an update on all potential problems.
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August 2023 by Glenn Morgan
I went their website and saw a Ford Escape I was interested in. It was a Saturday morning and the dealership was just opening. I decided to give them a call. Danny was my contact, I told him about the Escape and gave him the info. He told me that he would bring the Escape up front so I can come and look at it. I got there in about 10 minutes. In the end I traded in my Eco Sport for the new Escape. Danny was a great salesman to deal with. We made the deal and I drove off the lot in a brand new 2023 Ford Escape ST Line. I am very happy with my purchase. I do recommend going to this dealership and buying a car from them. They also have a great service department that I have brought my other Fords I owned to. It's easy to get to from Rt17 or Rt3 depending on where your coming from. Again, thank you to all the staff of Quality Auto Mall.
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August 2023 by Mike Vaspory
Switched over to this dealership after dealing with the absolute ridiculousness at all american. 100 percent worth it. The service advisor I dealt with was honest and professional and wasted no time to make sure i was in an out. I did have a small issue with my f150 and had immediately brought it in for service. The service manager Tom was so helpful in getting this issue resolved and explained to me everything that was wrong and how it was going to be fixed, which i found to be going the extra mile. This team is very much for the good of their customers and i would recommend anyone and everyone to visit this dealership for their next ford visit.
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August 2023 by Pier Paolo Pala
The staff at Quality Auto Mall have always provided top notch service, both professional and friendly, and it was no different with a recent purchase of a new Ford Escape. Danny D. helped us thoroughly throughout the selection process, and ensured we got just what we wanted for the best price, in addition to his great assistance with our trade-in. Robert further helped us with financing, clearly explained our options, and suggested helpful recommendations, creating a smooth, easy and enjoyable process. A great experience, and we couldn't be happier with the service (and the vehicle)!
