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August 2025 by Stephanie Garner
Krissy is amazing!! Truly a color expert, I highly recommend.
I will 100% be coming back!
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August 2025 by Michelle Lopes
Kristy was absolutely amazing and I LOVE my haircut!
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August 2025 by Zachary Seegers
First time getting a haircut here and it was an amazing experience from start to finish. Manny is a master at his craft and well worth the price. He gave me suggestions after I showed him what I was considering and he worked with me to get a perfect new style.
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August 2025 by ashley vitiello
First time at the salon & I got a beautiful cut by Jill. The vibes here are amazing and all the staff is so sweet. The offered me coffee immediately when I came in. I can’t wait to continue to come here and continue my hair journey with Substance
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August 2025 by A Chiney
Had a really great experience at Substance - Jack was really attentive and took care to understand what I wanted in a trim/haircut, and he was also very friendly. He worked quickly and skillfully, and fixed up my layers perfectly! The rest of the staff were also very kind. Would definitely recommend :)
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August 2025 by Leo Gomez
Krissy did my hair and it came out amazing! 10/10 service. i will be coming back to her for my next style.
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August 2025 by Kirsten Dela Cruz
Loved my hair done by krissy! I came in asking for a purple ombré and lavendar money sign and it came out beautifully! I was also given wispy layers.. I’ve always gotten compliments ever since! I’ll definitely be coming back. Krissy and the staff are the best when asking for what you want and showing them pictures! Ill def be coming back for krissy and future touch up and hair colors!
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August 2025 by Kenneth Pinano
If you’re ever in need of of an amazing touch up or phenomenal braids/cornrolls must go here and ask for Krisellis!!
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June 2025 by Faze4
The cleanliness at Substance Salon & Barberspa was immaculate, from the spotless hair stations to the minimalist yet stylish ambiance that exuded a sense of tranquility.
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July 2024 by Kyle Plante
Substance is great. Never had an issue here
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July 2024 by Kenneth Felten
First time going for a blowout
Alexandra was wonderful
Listened to my preferences
Loved the final result TY
Elaine Felten
Stylist: Alexandra great job!
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July 2024 by Asli Meddur
I had great experience at Substance Salon. I would recommend for hair cut and single process as well.
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July 2024 by Renee
Dawn at Substance Salon is wonderful! I always love my hair when I leave the salon!
Requested style: I requested a blowout with heat styling.
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May 2024 by Antonella Dininno
Great Job Nicolas, you did an amazing job. My son loves his hair cut and thanks for schooling him on what products and how to use a diffuser. Love it
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May 2024 by Fran H.
I'm so dissapointed in my recent experience going to this salon. I have been coming here for years, and just recently the girl that used to cut my hair left. The front concierge left as well, and now there are new staff members. For one, the main person that is and should be the first impression to the salon - the front concierge manager, Dawn - is completely imposing, rude and unprofessional. Then the rest of the staff seems pleasant, but definetly made to feel rushed and non cared for. Here are a few reasons to back of my statement: To put things under perspective, for this visit I had just requested a simple haircut & blowdry. Nothing else. 1. To start, I had multiple text notifications from the salon sending me reminders that I had an appointment. I showed up on time, and I was told otherwise - that I was not showing up on the system nor did I have an appointment. I was ready to leave since Dawn did not provide a resolution or an apology for the salon's confusion until a stylist passed by and took me in. 2. When I was brought in, I was just asked "what do you want?", no proper consultation and all was completely rushed. Then, I was told my hair was clean so I didnt "need" a proper wash (per the package description). So no wash, cut dry and then blow dry quickly without any product to protect my hair from heat damage nor was given the option to request this is usually my preference. 3. At the end, I was told the total for this 15-20 minute service was $80+, I had stated my experience and there was not a care in the world from Dawn, her response was " the standard fee for blowout and haircut is $80". I felt this was pretty high and not appropriate for the bad customer experience I had, but I still paid and left the salon. I went back and looked at the list prices displayed on Substance's salon's website. Here's what it states: - Under Women's Menu: "Classic Cut + Blowdry - Shampoo & conditioner, Haircut & Blowdry : $55-65" - Under "Salon Menu" ' "women's haircuts Level 1 = $69, Level 2 = $74, Level 3= $80, Level 4=$84. I was NOT provided a reason to the fact I was being charge for level 3, the answer provided was "this is a standard fee". Which clearly, what is written on the website does NOT support this statement. 4. Oh! To top it off, as I was paying without asking for what had happened - Dawn (instead of apologizing for the confusion and the MESS of a customer service experience) began speaking and said she didn't know what had happened and imposed that maybe I had done something wrong! IT'S ALL IN WRITING AND THE APPOINMENT WAS SET THROUGH THE TEXT REMINDERS THAT THE SALON PROVIDES. The whole experience was COMPLETELY UNACCEPTABLE AND I WILL NOT BE RETURNING nor recommending this place to anyone in the Rutherford area!! It's quite sad, because this used to be my home salon and I loved all the staff and how cared for I felt everytime. I would always be listened to completely, cared for and consulted, never rushed and kicked out the door like today! Now I have no choice but to find another salon that cares for their clientelle, respects, consults and treats each individual as top priority.
