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April 2024 by Kathy Zucker
Blue Gauntlet is the closest fencing supply store to my home. My family has been shopping here for decades.
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February 2024 by Daniel Grunwald
I tried to submit a request through the contact form online and via email multiple times. No response yet, not even on social media (which most businesses don't). Either a technical issue or staff just doesn't check the inbox. Very unfortunate...
Well, i would like to give a better rating for customer service, but there hasn't been any customer service...
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February 2024 by Yves Leòn
I always go to Blue Gauntlet when I am in need of any equipment. The staff are very friendly and helpful and even go beyond their way for customer satisfaction. They provide a wide array of products with the best possible prices in the US. Highly recommend.
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January 2024 by as asd
Horrible customer service after equipment I bought was damaged in shipping. If I could give 0 stars or less I would.
Just pray your equipment isn't damaged in transit (see pics - Uhlmann foil blade bent and Allstar mask ruined by being crushed) because it's been a 4-month nightmare for me trying to straighten it out. They seem to be forcing me to wait until they receive a refund from Fedex before they'll ship me new equipment to replace the damaged goods. That's not fair at all.
I've now been having to chase Blue Gauntlet since August 2023 (4-months ago) to resolve an issue about a foil blade and mask that were damaged in transit that I immediately indicated had happened.
Originally, I was told to go ahead with filing a claim with Fedex only to be told by Fedex that Blue Gauntlet has to file the claim. Then Blue Gauntlet employee 1 didn't follow up when I first sent him the photos to file the claim in August and I had to resend them over a month later when I followed up.
Now in December, I contact them again only for Blue Gauntlet employee 2 to indicate that employee 1 didn't ensure the claim with Fedex was finalized but that she'd done that now 4-months later.
This is horrible customer service, especially as they were part of a $1,500 order and given I indicated I need the equipment as I'm going out of the country. Now I doubt it will even arrive in time before I leave.
They should have apologized and replaced the damaged equipment and then sorted out their own problems with Fedex. I've asked for the contact info for the owner.
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October 2023 by Dianna Gonzalez
The worst customer service
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June 2023 by Mateo Decereal
nice place.
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June 2023 by Tony Dadika
Nice people very good service
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May 2023 by Paul N.
I ordered our gear online, so I can only speak about that. The service was great. When I had an issue after I ordered the incorrect size online, they managed to fix it before the shipment went out. Their prices are competitive. One phone call to Blue Gauntlet and everything was sorted out in moments. Shipping was fast.
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May 2023 by Laura Wu
Terrible service! I returned the wrong stuff in March. They don't refund at all. When I called customer service in April, they said they couldn't issue a refund because their supervisor was on vacation. What a ridiculous excuse! Never buy anything from them again!Update: Finally got my refund on 5/13. One day after I posted this comment.
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March 2023 by John Maddison
6 weeks after placing my order (first ever with this company), and I'm still waiting...
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February 2023 by John Parcelewicz
Love working with Blue Gauntlet. They're always innovating and have very impressive accuracy on sizing and quality. I run a club that uses them as our supplier and they've been great. My only complaint is, if there is a sizing mistake, you need to pay the shipping back to them. On the other end of this, the quality of your gear is so cheap that I'm not sure how easy it would be for them to cover returns.
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December 2022 by T S.
Ordered a beginners simple fencing bag under $50 for a child just starting with fencing. They didn't have the color I ordered ok no big deal. Get the bag and notice that the "no slip shoulder grip" is on backwards (ie the part that should be against the shoulder isn't, it's facing outward), ok I can twist it and probably get it to correct. Then I see when you pull down and adjust the strap the no slip grip goes all the way to the bottom. So what's the point of that. I call and they say oh yeah that's how it comes. Now with almost 6 months of use only 1 time a week both zipper pulls came completely off. Don't even have any weapons in the bag just a cord, chest protector, glove, helmet and jacket/vest). I call and the "kid" who answered is like "yeah we see that a lot they aren't high quality bags so it's going to happen" WHAT! Not listed under description was this is a disposable bag that might last 6 months so enjoy it while you have it in working condition. Will never buy from them again. Should have know they weren't great when our fencing club said they don't buy equipment from them they buy it from the other fencing gear company.
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November 2022 by Renna Edwards
As a newbie parent to fencing it was humbling to be greeted with such care. While everything we needed was available, my many questions and concerns were eased during my shopping experience. I forsee purchasing much more equipment as my son grows into the sport in years to come .thank you
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October 2022 by David Beasley
They sent me the incorrect foil when I ordered an entire beginner's set for my 8 year old. When I called them to return it, I was blamed for "probably miscommunicating" my order and they would not pay to have it shipped back for a return. This decision was made after the customer service rep consulted with their supervisor. The people I spoke to when ordering and attempting to resolve the return did not seem very professional.
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July 2022 by Mona Laird-Montague
Trying to return one pair of pants. No one will answer the phone or return emails. Orders are never received within their delivery window.
