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May 2023 by Paul N.
I ordered our gear online, so I can only speak about that. The service was great. When I had an issue after I ordered the incorrect size online, they managed to fix it before the shipment went out. Their prices are competitive. One phone call to Blue Gauntlet and everything was sorted out in moments. Shipping was fast.
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May 2023 by Laura Wu
Terrible service! I returned the wrong stuff in March. They don't refund at all. When I called customer service in April, they said they couldn't issue a refund because their supervisor was on vacation. What a ridiculous excuse! Never buy anything from them again!Update: Finally got my refund on 5/13. One day after I posted this comment.
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March 2023 by John Maddison
6 weeks after placing my order (first ever with this company), and I'm still waiting...
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February 2023 by John Parcelewicz
Love working with Blue Gauntlet. They're always innovating and have very impressive accuracy on sizing and quality. I run a club that uses them as our supplier and they've been great. My only complaint is, if there is a sizing mistake, you need to pay the shipping back to them. On the other end of this, the quality of your gear is so cheap that I'm not sure how easy it would be for them to cover returns.
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December 2022 by T S.
Ordered a beginners simple fencing bag under $50 for a child just starting with fencing. They didn't have the color I ordered ok no big deal. Get the bag and notice that the "no slip shoulder grip" is on backwards (ie the part that should be against the shoulder isn't, it's facing outward), ok I can twist it and probably get it to correct. Then I see when you pull down and adjust the strap the no slip grip goes all the way to the bottom. So what's the point of that. I call and they say oh yeah that's how it comes. Now with almost 6 months of use only 1 time a week both zipper pulls came completely off. Don't even have any weapons in the bag just a cord, chest protector, glove, helmet and jacket/vest). I call and the "kid" who answered is like "yeah we see that a lot they aren't high quality bags so it's going to happen" WHAT! Not listed under description was this is a disposable bag that might last 6 months so enjoy it while you have it in working condition. Will never buy from them again. Should have know they weren't great when our fencing club said they don't buy equipment from them they buy it from the other fencing gear company.
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November 2022 by Renna Edwards
As a newbie parent to fencing it was humbling to be greeted with such care. While everything we needed was available, my many questions and concerns were eased during my shopping experience. I forsee purchasing much more equipment as my son grows into the sport in years to come .thank you
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October 2022 by David Beasley
They sent me the incorrect foil when I ordered an entire beginner's set for my 8 year old. When I called them to return it, I was blamed for "probably miscommunicating" my order and they would not pay to have it shipped back for a return. This decision was made after the customer service rep consulted with their supervisor. The people I spoke to when ordering and attempting to resolve the return did not seem very professional.
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July 2022 by Mona Laird-Montague
Trying to return one pair of pants. No one will answer the phone or return emails. Orders are never received within their delivery window.
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May 2022 by pata potato
Guys go to this place. Go right now. Service fast and amazing !! The people are all nice but there was this one person who looked ready to punch me.dr rockomelon
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May 2022 by Rob Wotzak
The staff members are friendly, and the products they carry are high quality, but their customer service and workmanship are careless and haphazard. On two occasions they messed up the stenciling on a lamé (once misspelling our last name and the other time putting the stencil on crooked and 4-inches off center). In the end they made things right, but it was very frustrating and a waste of our time. I wouldn't say not to buy from them, but just be sure you are very clear about your expectations and check to make sure your needs are met.
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February 2022 by J K.
Kept pushing my order back for 2.5 weeks in a row, coming up with different excuses. 4 times I had to call their customer service and each time there was a different reason ( missing this mask, offered a different; then tearfully beg to wait a week till gear gets through customs etc). called again 3 weeks later only to find out they are missing smth again. Wtf!
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January 2022 by Denise K.
Blue Gauntlet is a very difficult and unethical company to work with. While items purchased were received quickly, I have been trying to receive a refund for over $700 since early December--I purchased a uniform for my son in regular rather than tall sizes--the new (tall) uniform was received very quickly after purchase, but the refund for the returned original has yet to be issued. Despite complying with company policy to return items within a set time period, providing USPS tracking information, numerous follow up emails and receiving emails from the company confirming that the refund was going to be issued, they have yet to provide the refund. Unbelievable that they are still not returning our money back to us since receiving the items in December requiring me to continue to follow up with them. I do not recommend this business for fencing gear. If you have to make any sort of exchange or refund, they go out of their way to avoid issuing refunds.
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January 2022 by Roelyn Adams
Not a good first time experience. They forgot our order and were only reminded of it when we emailed to ask about the status. I paid for three day shipping. Package arrived in 5 days. They made no effort to expedite. Order was made 12/14/21 and arrived 12/28/21.They did not have the product we wanted that was advertised as available on the site. Customer service emailed me to ask about a replacement. We emailed them back and never heard anything. Again, our order sat there, not moving, until we called. I tried to tell customer service what we were going through and that these items were Christmas orders. No urge to make it right and hasten the order.So today, I am heading over to Absolute Fencing to see if the experience is any better. Now more than ever, my dollar and time is super precious. I hope they can get better for future customers.
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December 2021 by Jennifer Murray
Ordered two rolling bags plus a tool kit for Christmas. The order was processing for two weeks. I emailed twice w no response. When I called they told me part of my order wasn't in stock so they didn't ship. I asked if they could do a partial shipment of what they had. The CS rep said she'd have to ask her manager but the manager wasn't there. I asked for someone to call me surprise- no one called. I cancelled the order the next day. It's a week later and I'm still waiting for a refund. when I called this morning the CS rep said he wasn't sure why accounting hasn't issued the refund and that he'd ask them to issue the refund. Ive asked for accounting to call me but doubt anyone will. save yourself the hassle and order from somewhere else. It's not the CS that's bad-- it's the whole company. Edit— I did get a call from Vickie. She said they forgot to send the cancellation to accounting. They cancelled the order but didn’t issue a refund. If I hadn’t called I never would have received a refund!
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December 2021 by Jen M.
Ordered two rolling bags plus a tool kit for Christmas. The order was processing for two weeks. I emailed twice w no response. When I called they told me part of my order wasn't in stock so they didn't ship. I asked if they could do a partial shipment of what they had. The CS rep said she'd have to ask her manager but the manager wasn't there. I asked for someone to call me surprise- no one called. I cancelled the order the next day. It's a week later and I'm still waiting for a refund. when I called this morning the CS rep said he wasn't sure why accounting hasn't issued the refund and that he'd ask them to issue the refund. Ive asked for accounting to call me but doubt anyone will. save yourself the hassle and order from somewhere else. It's not the CS that's bad-- it's the whole company.
