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August 2022 by Fran F.
Applied for a small loan to update my home. My credit is outstanding. They put me through hell with paperwork and documents which I supplied. Took time out of my busy schedule. And was turned down. Don't bother with this rinky dink so called bank. Go to the bigger boys who than approved my loan and way easier
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April 2022 by David Shi
This bank is operating illegally and immorally. It does not pay interest as advertised. Call the customer service. They think they are the only bank people get to use. Very rude and not client friendly. Avoid !!
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April 2020 by Tracey M.
horrible bank! stay away! the reviews dont lie. this bank does not care about their customers!!! nothing but a bunch of crooks who sit back and laugh at the hardships of their customers!!! shame on them!
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March 2019 by Kamil M
Very bad customer service, branch manager valerie gaspard doesn't know her job, very rude and unprofessional
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August 2018 by Tara C.
Get a real bank..just trust me....go anywhere else. Small banking is not better banking. Their customer service isn't any better than TD bank and they always are in a bad mood when you ask them to do anything.
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May 2018 by Danielle Brunner
My family has been using this bank for generations. A small bank feel with big bank feature. Very few fees. They know your name when you walk in. Love it here.
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June 2017 by Jaclyn Clark
If I could give zero stars I would! Switching banks immediately! The staff except the manager is friendly but that's it. Won't issue us a debit card for 5 months????!!! Up to branch discretion apparently, according to corporate.... they can't override the decision the branch manager has made. This is preventing us from making a living because my husband Uber's for extra money but we're unable to do that without a debit card! My daughter's school doesn't take payment in the form of check or cash therefore I've had to use other people's cards for payment which makes for a huge inconvenience. The bank system went down the other day on a weekend and we had NO WAY to get money out of our account causing us to be without cash or a debit card on an entire weekend with our children!!! Not even for food. How embarrassing to have to borrow money!!! The manager doesn't care. 5 months we have to live like this? It's impossible!!!! Really liked this bank but we cannot live like this. SWITCHING! And I'm in journalism, will make sure the entire world knows what this awful human at this terribly unapathethic bank with 0 customer satisfaction skills is doing to us and to steer clear. This story will go viral and will end up in the news. This is/ was NOT okay.
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September 2015 by Bill Cali
A good bank to do business with however they could extend their Saturday hours and possibly have a drive up open for a few hours on Sunday like my commercial bank.