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December 2023 by Islam Ibrahiem
Horrible customer serviceI received a phone call from Wells Fargo advising me in an indirect way. It to visit this branch again.The manager wasn’t helpful neither friendly nor reflecting the standards because I was able to do the same exact transaction in another location 20 minutes away from this locationThe manager gave me an attitude to verify my identity which I was helpful and gave her all the informationMy ID and my social security number my ATM cardI was trying to find solutions to the manager for a very simple transaction which was a wire transferThe manager preferred to waste 15 minutes out of her precious time to look for scheduling an appointment for me in a different location other than simply handle the transactionThen I asked for a certified check for this time sensitive transaction which was closing on a houseThe wire I asked for was domestic wire. The certified check could have been approved from this manager or getting another approval over the phoneThis manager didn’t want to help for reasons that i really need to understandThe standards for this manager aren’t the same.I already closed one of my business accounts in wellsfargo last week and I will be closing more accounts in the near future if this is the way Wells Fargo will be supporting my business.
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December 2023 by Nadia Malke
How do you have just 1 teller running front n drive through. This branch has been declining!
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August 2023 by Milena C.
Worst bank branch I ever did business with. Desk staff very unprofessional and don't know what they are doing. Poor customer service. They Take advantage and provide wrong information to non American customers. You need to make stupid appointment to address any issues. In the mean time 2 ladies at the front desk are just chatting all day and doing nothing. Manager unprofessional as well.
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July 2023 by Rudy Yaricahua
Incompetent workers, go to another bank for your own good.i would leave 0 stars if I could.
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May 2023 by Benucha Maguire
Liannabel was fantastic I'm so glad she was there to help me with a trust she made it so easy when I dredded going in thinking that it would be a terrible processThank you Liannabel for being so caring and knowing what you were doing you made me able to let out a sigh of relief..
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May 2023 by Martin Andrade
Lianabel is the best banker in this branch, very professional, knowledgeable, and easy to understand, she should be the manager! Good job!!!
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April 2023 by Mohamed cheikh
They have tea good stuff and the best employees everI really appreciate the way that they solve my issues
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December 2021 by zaneta spoljarik
Outstanding customer service.
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October 2021 by Lucival Oliveira
They have great employees working at this location. So caring and loving. I felt very well treated by their stuff. Ivett was very helpful and sweet while working on my request. Thank you!
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April 2021 by kareem harrison
Jamaal is a wonderful addition to this branchVery courteous, professional, and kind!He was very patient with my difficult transaction, and made me feel valued and welcomed!
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March 2021 by Lu Oliveira
They have great employees working at this location. So caring and loving. I felt very well treated by their stuff. Ivett was very helpful and sweet while working on my request. Thank you!
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May 2020 by John Wisse
Friendly and knowledgeable staff always doing their best to help you.
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August 2019 by Lache Taylor
I've had the best experiences at this branch especially when being assisted by a young man teller named Jamaal. He is proficient, always greets me with a smile, is very genuine and personable. (Something I don't always feel from the other staff). I've witnessed him with other customers, as I come in somewhat frequently, and the grand treatment is always present. He fully understands and embraces the true meaning of customer service. To him, we're more than a number! Management should definitely take notice and commend this young man. Thank you!
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April 2019 by Nuryelk Gutierrez
Although Juan may be one of our sports rivals (only because he's from Boston!), he's a wonderful teller and he's able to make the client feel well taken care of and reassured that they're at the right bank. It was a pleasure to visit this location to get my needs and issues resolved. Very happy with the service I received, thanks!
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July 2018 by Amanda C.
I had an extreme circumstance happen at work where I haven't received my pay in over a month after moving all the way to NJ from FL. I had nothing but embarrassment to go in and talk with someone about a payment plan on a negative account just not to lose my account that I've had for years in good standing. I was blessed to have meet their manager Johnathan, explained the situation and embarrassment. I was heard out, I was given a sincere apology for my troubles, and he had gone above and beyond to give me a solution to my problem. He also thanked me for being a valued guest. The solution not only kept my account open and helped me out in more ways than one, but Johnathan made sure I will be a returning guest for this specific location. More banks and places need willing honest trustworthy hardworking individuals like Johnathan. I hope he gets the recognition and appreciation he deserves.
