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April 2024 by Idaho P.
It's bad enough that ACME engages in price-gouging on regular items when there's no sale. But when there is a sale, customers should at least expect to have the sale prices honored, and, if there's no stock, to get a rain check--not falsely advertised items that never appear, and that the customer can never buy! But not here! Sales routine run for products that are advertised, even though this ACME has no intention (or possibly no ability) to ever stock them, replenish them, or honor the sale price--making the "sale" totally illegal, and prohibited bait and switch advertising. Getting a rain check can be difficult to impossible, as the customer service desk is not staffed half the time, and whoever is working the front end will rudely insult you if you ask for an attendant or manager to come over to the desk (you could never call it a "courtesy" desk here). But even if you could get a rain check, our experience has been that the item you couldn't find during the sale may never even replenished, making even the potential raincheck fraudulent. This store and the ACME chain as a whole needs to be heavily fined for engaging in false and deceptive business practices that take unfair advantage of consumers.
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February 2024 by Barbara R.
I just came back from the Acme Supermarket in Saddle Brook. I tried to use the Ladies Room, there is no toilet paper, water on the floor, totally disgusting conditions. This is a constant occurrence. Where is the manager of this store? I will be contacting Acme Headquarters to report this store as unsanitary and a health hazard.
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January 2023 by Shareta W.
Joelle is soo amazing ! She made time to make me and my sisters some steamed crabs when she was about to close . The clusters were so fresh and perfectly steamed . She seasoned them to perfection. They were soo amazingly good . Thank you Joelle :) We always come back for your amazing crabs and steamed shrimp
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January 2023 by Phil S.
staff is excellent....management could improve. overall good experiences at this store.
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September 2022 by Thomas F.
This store is strange in that there are no baskets for shopping.Also beware after parking you vehicle and avoid getting hit. No crosswalk are present getting in and out of this store.
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May 2022 by Mary C.
I don't know if it's just this store or ACME's in general but, terrible customer service, prices are outrageous (not just during inflation) and overall the place is the pits. I asked one worker for help with the self check out machine and you would have thought I asked for their first born. I don't plan on going back here
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February 2022 by Slawek Kowal
Just bought meat and after I got home and opened it meat in one package smelled like rotten onions
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July 2021 by Maria S.
They have a good selection and are never out of stock when I'm trying to find specific brands/items! But, the cashiers are very slow and the policies are frankly stupid. I was buying a small cake and a birthday card and told the cashier I didn't need a bag. She then puts a "PAID" sticker on the birthday card!!! I was honestly stunned and asked why she even did that, and she said anything that doesn't go in a bag needs a paid sticker. The cashier in the next lane agreed that this was the policy, which is stupid. She completely ruined the card and I had to go to customer service to get a refund.
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March 2021 by Michelle Carbonaro
teach the cashiers to be friendly
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December 2020 by Eloy Y.
My partner and I came to this supermarket located in Saddle Brook, NJ to do our food shopping. This is our go to place only for Campbell's Spaghetti. Believe me we tried all the nearby markets, no one carries this item but here. Kudos to the purchaser! Social distancing is enforced. Thanks goodness their aisles are wide enough and clean. Unfortunately their prices are a bit steep. A box of strawberries costs $7. Elsewhere it's $3 cheaper. Maybe this could the reason why not too many patrons shop here.
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December 2020 by Angie Y.
I'm at this Acme nearly everyday and the only good qualms of this supermarket compared to their Shoprite counterparts are their random produce sales, beauty product sales, and friendly cashiers. Lines also tend to move faster than most supermarkets. It's often times hard to find what you are looking for at this location, things aren't necessarily organized the way you would imagine. Again, if you need just one or two items, sometimes I stop here to pick up some fruit on sale or seltzer.
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April 2020 by Kathryn Rebori-Bendzak
My husband and I went to 6 stores yesterday looking fur rubbing alcohol. We were at the Acme in Saddlebrook, NJ when he LUCKILY FOUND 4 bottles of 70% rubbing alcohol, and 5 small bottles of hand sanitizer, which someone had obviously hidden behind some unrelated items. YES! we were VERY LUCKY!.
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February 2020 by Maria C.
Very disappointed in this store lately. Not clean and the employees are nasty and never enough cashiers opened!!
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January 2020 by Chelsee H.
Grossly overpriced. In addition, the cashiers are the slowest on the planet! The store is not far from me, but I usually avoid going there unless it's an emergency and I don't have time to go to another store
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January 2020 by Scott O.
Every time!l I go into this place I like to get a cake well 3 times nobody was behind the counter I left, the 4th time someone was there I grabbed a cake and asked if they can write happy birthday the guy said sorry I can't and gave me some b******* plastic balloons The bakery dpt should be closed if anyone wants a cake do not go here u will be disappointed and they all act d*** when I ask if the bakery is operational or if anyone ever works back there Tons of people 3 registers opened over priced. S*** When is this place going out of business like the other rat hole Acme
