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September 2023 by TIFFANY SHAMY
This place has so much potential if it was managed correctly! I have tried reaching out via email, phone calls, and leaving messages with the front desk and it has been WEEKS and no return communication whatsoever! The staff working the desk is no help and the site director, Jeffrey Stair, is "unreachable." I have made MANY attempts before leaving this review and nothing has changed. I used to frequent the pool often because I have two children with special needs. On MANY occasions the pool would be closed for various reasons with no warnings ahead of time. Lifeguards would be dropped off by their parents late so the pool would not be able to open until they got there which I have waited up to 30 minutes with 2 screaming kids. When the "change" took place I thought a lot of these kinks would get worked out but boy was I wrong. The new staff is WAY WORSE, they do not care about the patrons at all and it shows. On August 8, 2023 I called the aquatic center that afternoon to CONFIRM the pool was open (because I had learned from past experiences) and explained to them that I was bringing in my 2 little girls with special needs and needed to make sure it was all ok etc. I packed the girls up, prepared them with visuals, and drove there, unloaded everything (and boy is this a project) only to get to the desk and be told the pool is closed. Yet an hour ago it was fine?! My girls are 3 and 5 and do not understand and are in COMPLETE MELTDOWNS as the receptionist saw for herself. This is CRUEL, just ROTTEN. My kids thought they were being punished! This is not my first experience like this either. It was awful. I asked for call backs to discuss how things are being handled so not just special needs children, but all guests do not have to go through this and NO ONE CARES. The employees are the way they are because management is the SAME WAY! Of course things "come up" but there are PROPER WAYS to handle them - I had suggestions like notifying updates on facebook or when you used to make reservations sending out an automated message etc but my suggestions are unheard. This place is a real joke and it's sad because it could bring joy to so many. I will NEVER go back here ever and NEVER recommend it. I also like to comment that as other reviewers had mentioned about the swim lessons - no one getting back to you - I had that SAME EXPERIENCE as well. The owners of the aquatic center are quick to reply that the negative reviews should go on the Freedom Aquatics page but the fact is the AQUATICS CENTER CHOSE TO COLLABORATE WITH THEM and they should take responsibility. The other reviews are EXACTLY my experience! I will share this experience with others so they don't waste their time like I have. STAY AWAY!!!!
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September 2023 by Sumi Debnath
This facilities customer service is awful. Also buyer beware, i went there for pool only and got I free month, couple days pool was open rest most of the days pool was closed. Only 2 times i used the pool, never use gym which I didn’t like it and they charge me for whole month for September which I didn’t want their service being not satisfied. I will never go back. Very bad attitude and racist. The person asking me over the phone where I am from, I answered her I am from America nj. She said I didn’t answer her question. Instead of cancel my membership she was asking if I have house I will pay mortgage or not, if I pay my mortgage I have to pay membership as well. She was forcing me to pay which I want to cancel. She was saying regardless she will charge my credit card. Very bad customer service. Before u go there ask their charging policy because they will never tell u. They told me if I want cancel my membership I can let them know before three days which I did but now they r saying it’s should be 30 days before I have tell them. Beware what they are talking and what they r written in the paper.
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September 2023 by B D
Dont waste your money on membership if you want to use the pool. There’s always problems and its always closed.
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August 2023 by Kathy Stack
It was great the kids loved it and I liked it too awesome place ?
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July 2023 by L G
It's borderline impossible to get a swim lesson set up here. You can't call them directly, they use a separate company for it I guess? And the company tells you to check their website and sign up for a tryout, except there's never any tryouts available. I've spent 3 weeks trying to get my kid a swim lesson here, I'm officially giving up and looking elsewhere. If you're looking for a swim lesson, I have to suggest that you don't waste your time trying to get it here.
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July 2023 by Svaraj Patel
Good and newly built swimming pool. New machines for gym and nice staff
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July 2023 by sangram Patel
We really enjoyed our first day at swimming pool.I would say, the pool is well maintained clean and water temperature was perfect.Amazing staff.
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June 2023 by Mukaddas Baltaeva
Nice and understandable personal working there and supervisor also very helpful person. They do their job amazing ?they came into my position . They understood my situation.
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May 2023 by Shai Semenza
the staff at summer camp is so ableist. also, one of them hit me before when i was younger so i hit them back and they got me in trouble. also forcefully grabbed me by the shoulder. i was 8 years old
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February 2023 by Alan V.
Amazing place to bring my two young autistic boys for swimming. The Activity Pool is very safe with plenty of lifeguard supervision and free life vests, floating devices, etc.
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December 2022 by Grandizer 45
This place deserves 0 stars. The pool always looks dirty. They change membership terms without informing anyone and the director does not respond to emails. Very unprofessional place.
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December 2022 by Melissa Daniele
Super cute place for a kids birthday party!!
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July 2022 by sarah Amin
Not worth it to go. Place with no management. Been asking for a manger or at least a contact information and there is none. Worst customer service. Lifeguards are the worst if there is zero stars I would put it. One of the Lifeguards have no respect with kids. I canceled my membership and they still charged me for a month ahead, so I went to use it at least for one day! I made a reservation from 7 to 8:30, we were the only people there for some reason it was little slow. and this lifeguard didn’t want to work or do her job. She saw my son playing and swimming by the kids area, she called her friends and she was so loud telling him to close the area and it was 7:56 so i paid a 56$ for one day and half an hour. She also was like guys if u leaving take the Life jacket with u!( i am like excuse me who says we leaving! And who’s job to clean the pool!!!!!!! We have reservations until 8:30! She was trying to kick us out! I am not sure if u don’t want to work or do ur job why you actually there. Anyway after all that its been like couple days and still waiting for a phone call or at least apology but as I said no management and no one holding the place. Not going anymore, so sad i been using that place for years.
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May 2022 by Teresita Homza
I swim laps twice a week and love it. It's obvious that the folks I swim with enjoy it also. We exercise & we have fun doing it!
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January 2022 by Ariel Tejeda
It was a great, I went with my family and to my surprise it was an amazing experience, it was unfortunately raining outside which normally closes down the pool here but after waiting a little bit of time it was opened and ready to go! My kids had fun, wish to go back some time soon. If you're from the area I would advise you pay them a visit, if you're not I would still recommend you take the trip just to enjoy it!
