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February 2024 by Samantha
Mrs. Irene Smith is phenomenal. I appreciate the effort and time that she takes to ensure a smooth bank experience for her customers. As a business owner for nearly 20 years I have interacted with different banks and managers but Mrs. Smith is, by far, the absolute best. She exudes excellence and I am so thankful for Mrs. Smith.
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October 2023 by Chris S
The ATM machine down several times in a year on weekends. Maybe have two machines instead one.
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September 2023 by DR T
This branch used to be great, but this branch is woefully understaffed and customer service is lacking as a result. Hope it doesn’t go the same way as Bank of America!
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August 2023 by erick Melendez
Lately this bank has the worst customer service, I got to drive trough more than 15 minutes and they didn't finish with the person in front, when my turn came, they left me last, I got there before others and they didn't cash my check, lousy attention
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July 2023 by April Farrell
Female teller scammed my husband today during a cash deposit at the drive through. Beware!!Update: Manager was very helpful. Manager was very helpful in resolving mishandled cash by teller.
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July 2023 by A Henry
For as long as I have been banking with TD Bank. I have never experience waiting in the drive-through to deposit a check for 20 minutes. I was so aggravated to the point where it was only one woman in there and only three cars waiting for her. I got annoyed and just decided I’m not gonna deposit my check with this bank at this location. It just doesn’t make sense to be waiting 20 minutes just to make a deposit.
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February 2023 by Dave Marzano
Went to exchange some currency for an upcoming trip and Oscar was very helpful and had me done in under ten minutes!
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October 2021 by Gregg R.
If you love waiting on long lines, banking at a location that is NEVER properly staffed, and getting paid the lowest interest rates on your investment, then this is the bank for you! The pandemic decimated TD Bank...they suck now!!
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October 2021 by Arthur Jenkin
This bank gives great customer service at a convenient location.
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March 2021 by Livlong
Way better than the branch in Fanwood.2 years ago, I tried to deposit a home insurance claim check. The Fanwood branch gave me a hard time about it but this one in Scotch Plains accepted it without a problem.Today, I called the Fanwood branch in advance to see if they could print out tax statements that got lost. They said yes. I arrived to the branch and they didn’t let me in. They said I needed to make an appointment to get the tax statements. Again, I went to this Scotch Plains branch and they accommodated me without any trouble.I’m done with the Fanwood branch and wonder if the bad reviews for this branch may have actually been intended for the Fanwood branch instead.
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July 2020 by Richard Buontempo
Gave a roofer a check , he went to cash the check , fund were there , TD bank did not cash the check , terrible bank , can not walk in bank , long drive thru lines , one person working there , horrible bank , taking my business to chase bank so I can walk in any time with my mask
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July 2020 by Curtis Dahl
One star for time convenience..anything else awful
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July 2020 by Dennis Trachuk
Tried calling for a change order. There are only three cars utilizing the 3 drive throughs. They are neglecting phone calls. Called 20 times and no one has the decency to pick up the Phone to say “please hold” or “ we will be right with you”. Imagine you can’t go in to get change and now they won’t answer their phones. This is hurting business’s all around.
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March 2020 by Eric Louis
As The Most Convenient Bank they need to up their game with the ATM. I use it once a week at most (at most) and I'm surprised at how often I show up to get cash and it's being worked on or running through a system check. Otherwise people are friendly and helpful but the downtime on the ATM is a nuisance. Might make sense to have 2 ATMs.
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January 2019 by Keela Walker
I'm shocked by some of the reviews I'm reading. Whenever I go to this bank a d specifically this branch everyone is always so helpful and kind in an almost (to be honest) surreal way.