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November 2023 by Jill V.
Horrible place. I always get my propane tank filled here and never have a problem before, but I went today and the scruffy looking employee wearing dirty clothing refused to fill my tank and told me that it "expired" years ago. After telling him I've never had an issue before, and his employees filled it as recently as July he called me a liar. He then told me he would have to charge me $120 for a new tank. His language and price gouging are both unacceptable and UHaul should be embarrassed that their employees are allowed to behave this way to long term customers.
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October 2023 by Nicholas S.
I purchased a new vehicle on Friday. Today (Tuesday) I brought it to UHaul of Scotch Plains to have a hitch and wiring harness installed. Everything seemed to go well with the install, but when I arrived at home and looked more closely, I saw that my rear hatch had been both dented in one place and badly scratched in another. Having just carefully inspected the car when purchasing it, I knew that it was pristine when I brought it in. Now, mistakes happen and anyone can drop a heavy part and do damage. That happens. The real problem is that the UHaul of Scotch Plains staff hid the damage from me and just expected that I wouldn't notice it. That kind of dishonestly and untrustworthy behavior means that anyone who does business at this location needs to watch everything the employees do and double check all of their work. That can get exhausting, so I just recommend you go elsewhere.
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April 2023 by Dan V.
Al and Sam were great to work with; helped me replaced the hitch I bought from them in 2016 under the lifetime warranty. They were even able to squeeze me in same day; although I definitely recommend making an appointment.
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January 2020 by Mike H.
Had a hitch installed. Noticed one of the bolts wasn't fastened all the way, brought it back and they fixed it no hassle. Staff is pleasant.
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December 2019 by Ted Z.
I needed to get Propane so I called in the AM to make sure it was available they said no problem they have 350 gallons. So I loaded my 4 empty tanks and my dog into my truck in the pouring rain. When I arrived I was told they had it but could not sell it as they were waiting for a State sticker. I asked then why did you tell me to come down his reply was you didn't talk to me ! How about sorry for the inconvenience the person you spoke to was not aware of the situation. Never Again minus 1 star as far as I am concerned.
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October 2019 by Electronic B.
Don't bother going here for propane...they never have it! Came here a bunch of times only to be laughed at and told they don't have it. Why bother selling propane if you never have it in stock!
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September 2019 by Manuel V.
Please be very careful when you drop off the U-Haul, make sure you check the mileage, they will charge you extra mileage. Not a place that you can trust.
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May 2019 by Alex C.
I'm not sure why this place has such a bad rating, I visit this location at least 5-6 times a year and have never had anything but a fine experience at any visit. The store owner or manager is always polite, professional and prompt. Maybe they used to struggle but I haven't had an issue in the past 3 years.
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December 2018 by Batraz G.
This is a worst place to rent truck, Im talking about U-haul in general. This place gave me a shitiest truck they have. Not only it cost me 500$ from 9am to 8pm, It couldn't go faster then 40 miles per hour on highway and in additional 70$ for gas. This is just way to much. They are reap offs. I'll never again use they services and definitely never recommend to anyone. They ruined my all week if not a month.
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June 2018 by Jonathan A.
Every time I go there I get a guy with a bad attitude. I went today and for no reason the guy had a very bad attitude. Second time this happen. I go there occasionally for propane and it's as if they don't want my business. I use them sparingly as I have a regular propane dealer but in emergencies I use them. I felt that the guy purposely over charged me. It wasn't much but it was done purposely. There propane is $4.00 a gallon my tank came to 9.0 the guy told me 9.1. I told him I see 9.0 and showed him what I was seeing. His attitude grew worse and then he charged me $4.07 to get the .1. Again wasn't much but combined with the overall bad attitude for no reason at all I took offense. Bad customer service. I hope to not use or recommend them to anyone going forward.
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May 2018 by Lauren C.
Got there just before 5 and they couldn't be bothered to help us fill our propane tanks. We had to actually hunt the guys down for them to tell us that. Waste of time.
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May 2017 by E G.
Have routinely gone here for propane. Service is nonexistent. Don't bother. Go down to Astro Rents in North Plainfield. The take out the tanks for you and put them back in the car. Friendly and nice.
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August 2016 by Dan B.
If I could give this Uhaul renter a zero I would. Their equipment is in terrible condition and when you encounter a problem they will not help with fixing it. Uhaul rental locations are franchises, weil this rental center is terrible and they do not care other then collect your money. All I can say is DO NOT USE THIS RENTAL CENTER. THEY ARE TERRIBLE.
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August 2015 by Roberta B.
I should have heeded the prior comments about this Uhaul! Went to get refill on a propane tank and asked attendant to only fill it half way! When he filled canister full and I asked him why he smiled and said he didn't hear me! And then he said, it's less than $20! I asked for the manager and the attendant pointed to a business card! Clearly had done that before! If I had cash I would have given him $10 and left. I will be writing to "the business card" and UHaul! Don't use this location unless you have no other options!
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July 2015 by Jennifer D.
I wish I could give this place zero stars. I rented a trailer from here and confirmed the rental before I left my house. When I got there, the trailer was still out being used. And when the guy called the previous renters they said they wouldn't have it back till the following day. Well, I needed it right then! The guy blamed me and said "this never happens." So as I stood there called a bunch of other uhaul stores in the area he barely did a thing. Then before we left he changed the story to "this happens all the time" seriously?!?! Wtf?!? I would never go there again!
