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November 2023 by Michael Murabito
Front desk improperly inputted insurance. Despite my concerns, they offered reassurance it would be done correctly. Frames were billed incorrectly and this provider refused to take accountability and bill proper insurance. Better options elsewhere without the hassle.
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September 2023 by bonnie s.
Dr Phibbs Is a great doctor, very very thorough, kind and diagnostic. His staff is also wonderful.
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April 2023 by James L.
Emerald Eyes did a wonderful job fixing my well used frames early this morning. Very much appreciate their quick and effective service.
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January 2023 by Hope Franks
I had an interesting experience today. Normally, when I buy glasses, they adjust them to my face for me and make sure I can see. This is my first purchase here in New Jersey so I have nothing to compare it to, but I didn’t get that here. I had to ask for contact solution and a case to take my contacts out & see how they felt; I felt rushed.I’m giving 4 stars because these glasses were special ordered and I got them quicker than I ever have. The lady who helped me order them was fantastic and her help was so much appreciated. I wish I had seen her again today.
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January 2023 by Brianna Veltre
Emerald Eyes was recommended to me by a coworker. I had my first appointment today and I was blown away. The staff was so kind and helpful. Dr. Phibbs was very thorough, knowledgable and caring. The whole experience was just amazing, I'm so impressed and can't wait to go back.
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January 2023 by Caitlin Docker
The front desk staff is absolutely wonder! They are friendly and attentive. I appreciate their work to quickly find a pair of contacts in a travel emergency.
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December 2022 by joe j.
The exams through .Many offices do not go into.depth like Dr Phibbs does.Great selection of Eyewear and opt for the digital exam.These exams will detect any problems and it will be addressed..They eye wear reasonable.and prescription automatically loaded in machine for accurate clarity. They don't spend all this time toying lenses the state of the art equipment does it already..
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November 2022 by Steve S.
My wife and I were loyal patients of this practice for over 10 years. Prior to my retirement, while I had eye care insurance, the quality and integrity of their service was very good. Once I retired and switched over to Medicare, everything dramatically changed for the worse. Sadly, the cost for glasses increased significantly and, without my prior approval, my lenses were converted to the progressive type which were billed at an unreasonable and non-competitive rate of $650 per pair. When I visited the office to air my concerns, I was rudely treated by one of their opticians/technicians (Norman) who I had always thought was competent and professional. He actually raised his voice to me in a rude manner and refused to adjust my recently purchased overpriced frames. I called the practice's owner, optometrist Dr. Sean Patrick Phibbs but never heard back. This is very simply a sham and this business should be avoided!
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March 2022 by Kate Z.
I went in there today looking to get my glasses adjusted. They immediately told me no because I did not purchase them there. I was not asking for them to do it free, but the older gentleman behind the counter literally pointed me to the door to leave.
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January 2022 by Elliot Smith
Doctor became extremely rude once he found out I wouldn’t be purchasing glasses. Wouldn’t recommend going here. Would give zero stars if I could.
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January 2022 by Janice Young
Amazing caring DoctorWondetful staffEveryone goes above and beyond
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January 2022 by Madison Moeller
I never leave reviews but I was so impressed with my experience here. First, the front desk staff was so sweet and friendly, second, Dr. Phibbs was a very knowledgeable, thorough doctor who I believe got to the bottom of my eye issues within 20 mins. He was very kind and explained everything in great detail. I left with all my questions answered.I will definitely come back here for any eye exams or problems I might have, and recommend to family and friends as well.
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January 2022 by Kenna Mangan
I came across this place while searching for options for my twin daughters who have photosensitive epilepsy. Although I don't live in New Jersey, I was treated like a local customer by staff. Norman did an exceptional job with my daughter's glasses and the effects are life changing.
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January 2022 by Mort Nase
Quick , professional service. Tried the chains and big box stores. Norm and his team blow them away. From the first eye exam to 5 pairs later they always get it right.
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January 2021 by Beth
I love Emerald Eyes. The eye exams there are top notch. When I learned how to put in contacts they were so patient and kind with me even though I was a slow learner. I also get compliments on my glasses daily. I have never purchased a frame at Emerald Eyes that wasn't loved. I can't wait to shop for my next pair of glasses!
