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December 2023 by wolfey wolfey
3.5 no way not from my experience. It's preventive care and I think that people are confused about that and a regular Veterinarian Dr. Which is the same you just really have to read an ask ?s Also u can call and go in the other vett hopefully if it's not to busy or u have to go to a hospital if it's a little more serious than you think.Banfield all the shots are done all of them u can bring fecal, urine an not a charge just alittle each mth it's worth it .But all the trips to a vett for a payment of a visit shots then back again to pay office visit ect . More adds up.U do save lots$ plus you can have pet lked at for a walk in emergency not a hospital emergency it's a preventive care place with Dr's so if u see a rash or a certain bite or a bump and they will see your pet I was always able too and if serious it's worth it less aniexty cause u will know what's going on faster then to not be able to get in at your own vett .Remember they said that u have to just call 2 make sure it's not swapped and I see price 's went up well so did minimum wage and dog food and human food ect .Least they now have a radiograph xray not sure about the size or what particular kind to me that's great news they didnt in 2017 an that is huge deal an a grest idea and the whole emergency is so gd to be added to plan.. Then u know well if in that situation u see how convenient .Read It's preventive care only an its not that they don't know what to do its just the rules of the workers for Banfield I've been with them since 2005 on off as I was a snow bird .I also told people a couple I know an my brother aswell as 2 dogs with his grl friend too goes both all 4 of them actually and he was in NJ now Florida so I see their on the west coast in Florida I didn't know till 5 he told me when he moved .5 stats so far .
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October 2023 by Jeanne McManus
Our Charlie, loves everyone at this hospital! They are really caring, know what they are doing and Charlie loves to go there! Their advantage plan, sure saves us lots of money, too! Their reminders and texts and emails, keep us in the knowabout, Charlie's care❤ So glad we have them!!!!
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September 2023 by Lauren Hughes
I took my cat here for the first time yesterday.. the negative reviews had me nervous but everything was great, they even called me today to make sure he was feeling okay after his vaccines. We had Dr. Bryan Lui and he was just so kind, the whole staff was!
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August 2023 by Chuck F.
Been trying to talk with someone all day today about an issue with my 11 year old lab. Each time I call, I either get a recording that they are busy, or when someone does answer, the employee asks if it's an emergency and when you say no, they put you on hold for sometimes upwards to 10 minutes. I hung up each time after no one came back on line. One person said that they only have one person answering the phone. I just tried again and an employee named Amy, gave the emergency comment and when I asked how long as I've been calling all day, she responded that she had someone in front of her. When I asked if someone could call me back, she sighed in disgust and said curtly "What's your number?" I then replied "Forget it", I will call another location. Mantua used to be a great location, but it's losing its luster.
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August 2023 by nick bove
Really friendly staff and they take great care of my animals. Truly do a great job!!! Reggie agrees.
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June 2023 by Alejandra Valencia
Terrible experience. With two of out dogs, they refused to let us do a consultation with their vet after they couldn’t give us an appointment. Their customer service/ front desk staff it’s always terrible. Emy or Emily especially hanged up on us while trying to explain our situation. Absolutely terrible, what a shame.
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May 2023 by Erin Shover
the vet assistant was great and the vet was very thorough but quick which was great! fair pricing too!
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December 2022 by Marianne S.
I've heard great things about Banfield in general and decided to give it a try. They couldn't examine my cat because he is pretty temperamental which was expected (because he is very sick and in pain - exactly why I brought him here). Instead of sending me home right away and rescheduling, I waited over an hour just for the Dr to barge in the room without knocking and give me 2 sentences then leave. She was cold and dismissive and didn't seem to care about the situation. Overall, really frustrated and disappointed that I wasted my time here. The only positive note was that the nurse was wonderful and very helpful (thank you to that nurse). I also needed Gabapentin as I was traveling with my cats and they refused to give me any since they couldn't do a full exam yet I was charged for a full exam! Payed $85 for absolutely nothing and wasted several hours and added unnecessary stress to my cat.
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December 2022 by Bridget & Mike Kidd
Nicole was very helpful and good at her job.She obviously cares about the customer experience
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August 2022 by Jennifer Jaworski
My dog, Charlie, was diagnosed with heartworm by another vet in the area, however it has been almost 2 weeks since the diagnosis and the vet has not been in touch with me on how to proceed with treatment. I called one animal hospital that my sister takes her dog to to get a second opinion/treatment on a Wednesday, but they were unable to take him. I found Banfield via Google as I had no idea they even existed inside of PetSmart and spoke to Alyssa that same Wednesday. Alyssa was very compassionate, listened to my concerns, and was able to Charlie in the following day. Thursday, Bianca checked us in and was absolutely wonderful. She was very pleasant and courteous, and was able to get us quickly checked in and into an exam room where Eric was able to ask more questions about Charlie, his overall health, and why we were there. I explained to him the experience I just had with my first vet and he was so caring, understanding and professional, yet thoughtful, with his responses to my questions and explanations of what the next steps for Charlie would be. He took Charlie back for Dr. Maro to exam Charlie. After Charlie's exam, Dr. Maro came into the exam room and was the consummate professional: kind, caring, thorough with her thoughts and explanations, as well as being honest and realistic. She felt that with the paperwork that I was able to provide, including the test results showing that Charlie was heartworm positive, we could start treatment immediately on Charlie. To say a weight was lifted off of my shoulders is an understatement. I cannot be more thankful that we landed here for Charlie's treatment. Even the staff that interacted with Charlie in the back interacted with him and were just so nice.
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August 2022 by Jennifer Jaworski
My dog, Charlie, was diagnosed with heartworm by another vet in the area, however it has been almost 2 weeks since the diagnosis and the vet has not been in touch with me on how to proceed with treatment. I called one animal hospital that my sister takes her dog to to get a second opinion/treatment on a Wednesday, but they were unable to take him. I found Banfield via Google as I had no idea they even existed inside of PetSmart and spoke to Alyssa that same Wednesday. Alyssa was very compassionate, listened to my concerns, and was able to Charlie in the following day. Thursday, Bianca checked us in and was absolutely wonderful. She was very pleasant and courteous, and was able to get us quickly checked in and into an exam room where Eric was able to ask more questions about Charlie, his overall health, and why we were there. I explained to him the experience I just had with my first vet and he was so caring, understanding and professional, yet thoughtful, with his responses to my questions and explanations of what the next steps for Charlie would be. He took Charlie back for Dr. Maro to exam Charlie. After Charlie's exam, Dr. Maro came into the exam room and was the consummate professional: kind, caring, thorough with her thoughts and explanations, as well as being honest and realistic. She felt that with the paperwork that I was able to provide, including the test results showing that Charlie was heartworm positive, we could start treatment immediately on Charlie. To say a weight was lifted off of my shoulders is an understatement. I cannot be more thankful that we landed here for Charlie's treatment. Even the staff that interacted with Charlie in the back interacted with him and were just so nice.
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June 2022 by DON DENNIS
called in morning for an appointment; got appointment WITHOUT a problem for 4 PM same day. ALWAYS satisfied with the service provided at Banfield in Mantua, NJ
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April 2022 by Michael Fennell
Most of the people have been friendly in my experience, but I wasn’t really pleased with it being a drop off appointment… I was expecting in and out and go on with my original plans. I came here due to the Deptford location canceling on me twice and was supposed to get a pedicure for my inconvenience, that is fine but am not pleased having to wait until “mid afternoon” to retrieve my pets. People have things to do and some of us have to work. I’m not complaining much about this location but it’s not as good as I thought it was. It’s a tad expensive even with the monthly plan discount and they have extra charges. Used it to get my kittens up to date on everything, but I can’t say Banfield is anything great. I’d go to a local vet, but now I know.
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April 2022 by Robbi Albert-Jones
If I could give zero stars, I would. Incompetent vet told me I had to bring my cat back because she couldn’t catheterize her! I was just told “she’ll have to come back.” After my cat was there all day waiting for my other cat’s teeth cleaning and supposed exam.Spent over a month now waiting for corporate to get back to me. I’m so upset, I don’t even want to go into PetSmart again!Of course I joined their “wellness plan” and have paid them hundreds of dollars. Just awful!
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April 2022 by Tracy Zieger
I used to come to this location because it was closer to me. Unfortunately upon my last few visits, the doctors seemed okay, but the front desk staff doesn’t seem to have a clue what’s going on. Aside from the waiting time upon arrival, my dog’s file hasn’t been properly updated, and the communication is severely lacking. Not acknowledging appointment notes, as well as not addressing any of my concerns before or after visits. I will be returning to the Turnserville location to continue my dog’s care.
