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August 2023 by David Godshalk
DVP&S was open later than stores in NJ. and had part needed.
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July 2023 by John
Guy came out never called back. I called and emailed numerous times. Really unprofessional. ?
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June 2023 by will proctor
Expensive and dishonest. Makes you overbuy what you really dont need
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June 2023 by Joe Hyland
Always have what I need and less than Amazon!
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May 2023 by michelle PARSONS
The service I received when pool was purchased is not the service you receive afterwards. Pretty disheartening cause I raved about del val and now I'm questioning their customer service. The people answering the phone are great but the techs working in the field this year, not so much. I only had my pool for 1.5yrs and have to replace the chlorinator already?? You can pay for a new one and a service call which would be $300. That's ridiculous. They left it on the ground and said nothing. Paid to have my pool opened and closed, but my pool is green. Had to pay for additional pool chemicals as well.How and why when you closed it and should've added correct chemicals. No snow and less then mild temps. Last year, not one problem and the techs were awesome. Please explain how this happened and not responsible. We may need to evaluate our staffing.I'm very disappointedService: Winterization
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May 2023 by Bobby DJ P-NUT Covotta
Bought the pool in 2015 in the Turnersville location. The managers then were Brian and Sam. They were very nice and helpful and told me that the above ground pool liner was TOP OF THE LINE and the pool itself comes with a 25 year warranty and to do salt water because its cheaper in the long run. So that alone sold itself to me. After a few years I needed to replace the liner. Ok, $1200. Sucked, not their fault, but I questioned the TOP OF THE LINE liner and was told that it was a standard liner. So I started to become suspicious of them and what initially sold me on the pool. The liner was replaced in 2022, however I then started to notice rust spots on the outside bottom of the pool. So I called there asking for Brian or Sam and was told they aren't there anymore. I said ok and asked them if they have any ideas as to what I should do. They told me to get Bondo body repair kit which I did but then asked them about the 25 year warranty. They told me that it doesn't cover that type of repair or replacement. So I said then what's the 25 year warranty then if it covers nothing. In a round about way they told me that I'd just have to buy a new pool. So with that being said I will say steer clear of this place and their horrible customer service. I'm sure any day now my pool will collapse and unfortunately because of their sneaky sales tactics I fell for the bait. Plus now that I attempted the repair myself, they will most likely say I now voided out ANY warranty this pool has on it. Bottom line, I'm FUBAR. Thanks Del Val.Service: Above ground pool installation
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December 2022 by Nicholas Rader
So friendly and helpful
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December 2022 by valerie ardire
We decided to go with the salt system for our smi- above ground pool. Excavation was great. Once the pool was installed we were giving a do this then that. I asked if someone would be coming out to show us how to use and care for the filter and salt system. I was told that is a $75 dollar class just go watch YouTube. Really??? Also could you get any cheeper with the vacuum? No hose included!?!?! I get up one morning let my two large dogs out and see a stranger pop his head up from behind the pool! Good thing the girls listened to me yo stop!! I have a privacy fence for a reason!! No knock on the door just walked right in and left the gate open!! I am very disappointed with the customer service! And for the price of the pool for goodness sake give a vacuum worth more than$20 and a hose to use the darn thing!!Service: Above ground pool installation
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December 2021 by terry blantz
very helpful
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December 2021 by Debbie Schafer
I had a problem with my pool and called. The girl made a suggestion that was not possible to do. This is the girl secretary type, I wanted to talk to a service guy who understood better.
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July 2021 by John O.
Sold us the wrong pool liner. We have documents and proof. That was in 2014. Told them every year but nothing was done. Finally last year our Pool ended up imploding with 18,000 gallons of water flooded our yard and almost into our home. Called them up again and reminded them. Was told sorry
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December 2020 by Kathy Cicale
Great knowledgeable staff.
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December 2020 by Mikey Powell
Great.
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December 2020 by Twin Shine
Completely took advantage of my 70 year old father in law. Ripped him off, didn’t complete the job. When we complained he basically said “not our problem” I wouldn’t ever do business with this snake. Go else where for a pool.
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December 2020 by Jason Pogue
As far as a pool and spa store goes, this is the only place you would ever need to go to obtain chemicals, parts, and even professional advice. Look no further, this is about as good as anyone could ever ask for...prices are very reasonable as well
