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February 2024 by justin clague
I cannot understate the value and dependability of a Tyent water filter and just how pure our filtered water feels, smells, and tastes. We have a UCE-9000, which is almost 13years old, but still works amazingly well. Recently we had noticed a small leak had developed, so we packed it up to send in for repair. It speaks highly of Tyent that they continue to service our older filter model. As we waited for our repair we had to use store bought, bottled water, which was labeled as reverse osmosis filtered, and tasted/smelled like plastic. We counted each day until our Tyent filter was returned, Debbie was great in talking through the process with me, and a fantastic job was done by James in the service department. We are very pleased with our returned unit, which included a few unexpected surprises. We absolutely love our Tyent water filter and we would recommend them to anyone!
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February 2024 by Diana F.
I have had an under the counter tyent ionizer for 8 years. It has not worked for 4 years. It had a lifetime warranty and I sent it back to Brian three times. Every time it had the same problem. The warning screen appears on the front of the ionizer and will not dispense water. I don't ever think that they tried to fix it. They just sent it back to me. I have emailed them several times to no avail.
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June 2023 by Brazos Guido
This company is unbelievable!! i ordered the wrong Tyent filter for my Ionizer from Amazon to save the freight. I live in Costa Rica so, by the time I tried to install it, it was after the 30 Amazon return period. When I communicated with Tyent through Amazon about the problem, they told me to call them. Not only have they shipped me the correct filter but they have paid for the Priority Mail charges both ways. Talk about customer friendly!!!!
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March 2023 by Jose Aguirre
Great product A+Great technical support A+ Sales D-/F+I've been a customer over 20 years.They put you on speaker so you can barely hear them. They get the order wrong, and they love transferring you.They were supposed to send me the liquid pH detector, they didn't.I called they were nice enough to say they were going to send two. Then you have to give them your credit card several times before they get it right.
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March 2023 by Eileen Fauster
The Tyent alkaline water filtration is the best; the water tastes great and the filter system is under the counter. Just open the dedicated tap for the cleanest alkaline water. I use the water for drinking, making soup and cooking food. Highest recommendation!!
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March 2023 by Rolando Mejia
UCE 13 plus is an excellent addition to their great line of ionizers ! Efficient design and presentability makes it easy to install and appreciate . The design is a "cut above the rest". Michelle and Lori are excellent sales and customer service professionals !
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March 2021 by Stanislav Klinikov
Company solves the problems with their customers in a business manner that satisfies.
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July 2020 by Michelle D.
Bad customer service and technical support if your water system isn't working properly.
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July 2020 by Matthew D.
LOVE our water system when it works! DO NOT BUY FROM THIS COMPANY! CUSTOMER SERVICE AND TECHNICAL SUPPORT IS AWFUL! Our system has been broken for months now and have called, left messages, spoke with technical support (told us they could call us within 24 hours, never called us) called again and man told us he would send us a new system, MONTHS AND WEEKS later nothing! I called this morning and they have no record of anything! Lady on the phone tells me one thing and my husband gets on the phone and she tells him another thing. Obviously they screwed up and are trying to cover their you know what's! So now we we a waiting for technical support to call us back. I'm not one to post a review but I don't want this to happen to another family of 4 and 4 animals. We have been having to buy bottled waters and paying for this system every month. Very very unprofessional customer support and technical team.
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March 2019 by Brittany C.
This business is a scam!! Buyer beware!! This business was investigated. They're shifting from this name to Evontis. Do not buy!! Reviews are fakes as well!
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March 2019 by Jennifer M.
I've had my Tyent under sink water filter for about 6 years and I LOVE it. I originally bought it after I broke my leg and experienced a blood clot, hoping the alkali water would contribute to strengthening my bones. Hard to say, but I haven't had any more breaks! What I did notice, however, was that after a year or so of drinking water, I was catching considerably fewer colds and have significantly fewer sinus issues. I firmly believe drinking alkali water every day has strengthened my immune system, and having the under sink ionizer makes getting my fill of alkali water extremely convenient. I even fill water bottles to take with me on weekend vacations! When people come over to my house, they always ask about it because the touch screen and musical cues are so high tech and cool! The taste of the water is different but not bad - after so many years of drinking it, I don't like the taste of any other water. I haven't had any technical problems with the unit so I've never had to contact customer service at Tyent, but when I order my filters, they are always super friendly and prompt with shipping!
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March 2018 by Amit Buch
We purchased this machine about an year ago and have been extremely satisfied with its flawless performance. The machine is performing optimally even with water hardness in the range above 15 during summer season. Whenever we had any concern about the usage or issue, the customer service was prompt to respond and have even sent us free extra filter at no cost, if they deemed it necessary to provide better performance with pre-filter (This helps reduce the hardness and helps machine perform better). Tyent has consistently worked hard to earn this rating in my opinion.
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March 2018 by Chad Rothrock
The staff was informative and beyond knowledgeable. It was worth the investment and has been a true lifesaver for me, a stage 3 Hodgkins Lymphoma warrior.
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March 2018 by Robert Maratea
The water this machine makes is nothing short of amazing! Drinking the Ionized alkaline water this machine makes dramatically changed our lives. We've had ours for a year now and, across the board, we all feel much healthier than before. We almost immediately noticed improved skin,, more energy and overall better hydration,The water also tastes _much_ better than any water we've ever had. We use it for tea, coffee, cooking and it dramatically improves the taste. The biggest drawback to owning one of these is not having access to the water it makes when you travel. You will definitely feel the effects of drinking tap or bottled water - your body will crave ionized alkaline water for sure.Every home needs one of these!
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March 2018 by rien pijpers
I love the system before I had Kangen also good but more expencive.
