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January 2024 by Vincent G.
We ordered a couch in November and we were told it would arrive in January. We have been emailing with no response. We called to get an update and we were told we would not get the couch until April. Awful service. They lie. If we knew we would have gone somewhere el
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December 2023 by Carey Kaiser
Don’t shop at any arhaus. They will dupe you into getting their promotional credit card which is a scam. The customs service is useless. When we got the actually furniture after months of delay in delivery it was damaged. All around experience was one of the worst I’ve had with a company.
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November 2023 by J K
We have a purchased a few items with the help of Steven. He has been extremely helpful and communicative throughout the process especially with administrative hiccups that were out of his control. If anyone is shopping at Arhaus, look out for Steven who is pretty easy to spot in the expansive store given his tall stature. Can’t really speak to the quality of Arhaus furniture/products as we haven’t had them long enough, but we have heard good things which is why we invested in their home furnishings.
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November 2023 by Amanda Carroll
The Short Hills Arhaus store is beautifully designed, and the staff is kind and helpful. We had the pleasure of working with Steven Dwyer, who was very knowledgeable and patient regarding placing a full home furniture order. He helped us pick pieces that would fit in our space, compliment our design taste, and found us sales and specials when applicable. We plan to stay in touch for future furnishing needs.
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November 2023 by Cheryl-Ann Bobcombe
Design is a choice... Having to wait 4-6 months for furniture is NOT! At Arhaus you could potentially get your items delivered in 2 weeks! YES! …I said 2 weeks! Most of their cutom fabrics are considered in stock and that reduces the wait times. The biggest problem is the delivery service Arhaus uses. I’m guessing they must be short staffed/don’t have enough trucks to meet the high volume. This is the cause of getting your deliveries 2 to 4 weeks later than necessary. The first part of my delivery came within two weeks. However, the day before the first part of my delivery was scheduled to arrive at my home, the remaining pieces arrived to the delivery company. For some reason they could not add my items to the scheuled delivery. It took them a week to call me to schedule the next delivery, which would not happen for another 10 days. UG! Arhaus has amazing furniture pieces, and an even more amazing staff. Shout out to Saraya(I hope I spelt that right)! Everything she said was accurate, everything she promised came to be! In a market of so many choices, excellent customer service is key! Kudos to Arhaus and their staff!
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October 2023 by xiaochun zhu
Steven Dwyer helped my parents do their whole house in NJ. Everything turned out amazing! He was wonderful to work with at the showroom and he even went out to their house to help make decisions on furniture selections. Our family is so grateful for all his guidance that was offered in making selections for their new home would highly recommend working with Steven.
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October 2023 by Lisa Seela
We bought the Jagger chairs for our small dining room and they went perfectly with our existing, not as modern, table. Steven was great at helping us. He offered design advice after looking at the pictures of our existing table and chairs. He did not pressure us to buy a new table and, in fact, asked to see a picture of the new chairs with the table and complimented the look. He even showed the picture to other designers at the store proving that the old and the new can truly go together.Thanks again,Lisa S
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September 2023 by francesca Di Gregorio
Rocky! At Arhaus has been absolutely amazing and is so helpful and great to work with through my design process with my new home! He really goes above and beyond to help make sure I am making the right selections and making sure I am getting the best prices possible.I am not local and he has made this so easy through texting and sending me photos and sending me fabric options! Go see Rocky at Arhaus!
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September 2023 by Steven Dwyer
Amazing store to shop amazing selection of custom high-end furniture.
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September 2023 by Mel
Jessica was so unhelpful. Was very pushy and kept trying to get the sale instead of making sure we were happy. She couldn’t explain the pricing, knew very little information about the product, and was just overall sassy and snobby. Go to the freehold location and see Michelle, they are more helpful, kind, and not pushy. Ended up buying the same couch at freehold because I was treated much better
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July 2023 by Shelly Suchoff
A big thank you to Caitlin and Michael from the Short Hills, NJ Arhaus for the wonderful attention and help you have given us in furnishing our shore home. This dream team has made this whole process so fun and easy! Just can’t thank you enough for going above and beyond in every way!
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July 2023 by Cathy Schaefer
We worked with Lisa I through the process of designing and furnishing a difficult space in our 100+ year old house. She’s a pro from start to finish, I highly recommend!
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June 2023 by Damian D.
High end, but not high end prices. Clean, contemporary furnishings. Low pressure sales help adds to the experience.
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April 2023 by sandra Olivo
Anyone who needs to purchase furniture from Arhaus, hands-down needs to see Caitlin Martinez. She helped me select all my furniture pieces and decorative items for my new home in Florida. She was exceptional helpful and a delight to work with. She's definitely an asset to the Arhaus team. Beside solving the problem, Caitlin was extremely nice and amiable during the whole experience making me feel comfortable with the whole situation. She went above and beyond. Thank you so much Caitlin!!!! Your Awesome!!!
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March 2023 by Jean-Luc Deguines
Our experience was not positive at all. Once the purchases were made, the service ended. The deliveries were at the same level. As of today, a number was given to us 1 (888) « good luck » and emails do not get answered either even for simple questions.
