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January 2024 by Kenny S
They don’t know what they are doing. How can you put someone behind the counter and they don’t even know plans etc. 2nd time there and both times same experience. The employees are clueless. Never again and people don’t waste your time.
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September 2023 by Garik
Have been using AT&T and never got disappointed with customer service they provide.Thankful for manager Will, for taking patience to resolve problems and create a transfer for two lines between the accounts!
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September 2023 by Puviarasu
Worst customer care experience I had today. My husband & I had gone to port his number from another carrier to ATT. The sales representative was not paying attn and picked a data plan for my mobile instead of talk, text & data. He was so frustrated and not interested in talking to us. He didn’t even acknowledge that it was his mistake and has no intention of taking ownership and fixing the issues for us.What kind of sales people does employ and why don’t they take ownership of an issue that their associates cause.Don’t ever go to this store with issues. Better to go to corporate store at short hills mall…
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July 2023 by Dan Bennett
I went into the short hills location with a major problem and needed a solution fast. Thank God Will was there to help me. This gentleman went above and beyond to make sure I left the store with a new phone. He got the job done in less than 1 hour which is almost unheard of with my past experiences. I will only do business with Will for now on. I could not be happier with the service and how professional he was. That man deserves a raise. I suggest anybody with an issue reports to that location and ask Will for help. You won’t be disappointed
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June 2023 by Michele Randell
Layne is the most amazing sales rep I have ever had the pleasure of working with at AT&T. Her knowledge, patience, willingness to help from start to finish is second to none. I am grateful to be her customer and plan on continuing to be one of hers throughout her career with the company! Thx, Layne!
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June 2023 by Latesha Banks
Went to the store to pay my bill, Braxton the store manager was so helpful and nice that I left the store with a new apple watch. Great customer service
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April 2023 by LaVonne Gullette
Jamal was phenomenal. One of the best customer service representatives I have encountered at AT&T. Wished you could clone him. His mother raised him well. My husband is upgrading his phone soon and we will request Jamal as our representative - Jamal is the man! He should have ten stars. Just an all around good kid. Patient and attentive…not to mention he laughed at my jokes. Well Done AT&T. I am pleased.Let Jamal know I hope he gets a bonus ?
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March 2023 by Edwin Trevil
Nick Nath was amazing. From the moment I walked into the store everybody was kind and greeted me. They helped me pick the right products and make sure I walked out of there feeling satisfied with their great and comforting service. I would recommend their store to all my family and friends, will definitely be back for any future needs. Thank you again for making my first visit with AT&T incredible. Service like this is what’s going to make me a long time member!
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March 2023 by Phil Miraballe
Very helpful staff to walk me rhythm upgrade process.
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January 2023 by charles smith
I’d love to take time and recognize Justin. He is very knowledgeable and professional. His transparency allowed me to make clear decisions on the new purchase of the iPhone 14 plus. Thank you Justin. You have a bright future. Good luck with everything.
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January 2023 by Bianca Nuñez
My aunt and I were welcomed in nicely by Justin G. He guided and helped us with every question we had and had a great attitude. I will definitely be going there more often for any of my AT&T needs.
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January 2023 by May Bao
Great experience! Justin, We appreciated you taking time to help me, also found the of way to lower my bill, thank you very much!
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December 2022 by Joe B.
December 20, 2022 Went to store for an activation at 10:30 am. Store was closed despite sign on door advertising a 10:00 a.m. open time. Waited fifteen minutes...no one showed. Left. Yep. Prior review so true. Clueless about customer service.
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November 2022 by amoona alabdallah
Martina is the best absolutely helped me out very quickly and efficiently thank you
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October 2022 by Uzoma Arimson
She alright cool customer friendly looking forward to deal with her again
