-
January 2024 by Hank C.
Service here initially was a bit of a question, then Ryan, who was dressed in what I can only note as very casual clothing, popped over to help after a lady who was folding clothes called for assistance for me. Quick, easy, and fast - he scoped my size of shirt, pant, and suit by eye. Measuring, adjustments, all quick to handle, and efficient motions meant a very easy fitting. While their base suit pretty much never goes on sale, that's probably the best looking one. The rest were odd materials or different cuts that weren't very good. They do the adjustments and text you once they're done. While some of the adjustments were charges, others they can waive (I'm somewhat surprised it's not all included given the cost of the suits). Remember to wear the appropriate shirt/shoes to test.
-
August 2023 by Denley Patterson
First of all Danielle the manager IS THE WORST, her team and her are very unprofessional and are very rude to their customers. Danielle MUST GET FIRED!!!
-
August 2023 by Michael C
I'm a frequent buyer at Hugo boss and so is my father and I walk in one day, while I may be young the disrespect I received was not cool (today) wish it was better.
-
April 2023 by Zania
Store manager Danielle at this location was extremely rude. We were told at another Hugo Boss location that my parents had to go to store instead of an outlet to do the online exchange, and Short Hills mall was the closest nearby. They were being helped out by someone who spoke Spanish who was very kind to them and when the employee went to the register to take care of them, he told her the situation and gave not only my parents an attitude, but to her employee as well, asking to see a receipt. She raised her voice to her employee, asking for receipt when there was only an online shipping confirmation, which can be accepted. She grabbed the online exchange item (shoes) and proceeded to throw the box on the seat instead of handing it over directly to my parents, and told them “there are the shoes, try them on”. She was perfectly fine helping out the other customers in the store, but when it came to my parents and her employee who were speaking Spanish, she got very nasty. No one deserves to be treated this way and it is unacceptable.
-
January 2023 by Jay Scott Jackson
We used this store for our wedding they were lovely and attentive and at last minute when the ball got dropped they made it 100 percent right for us! Thank you Terrance and Danielle for all your help and we will most certainly be back!
-
October 2022 by Chris D.
Shout out to Ronnie, Assistant Store Manager, for going the extra mile for getting my Tuxedo squared away. There was some issues along the way but he stepped in to make the experience a positive one. Thank you!
-
October 2022 by S
I don’t usually write reviews but Terrell surely deserves one. My mother and I came in yesterday and drove him absolutely crazy with requests and help as we were picking out a gift. However he was exceptionally helpful and so kind hearted. It’s hard to find someone in retail who will go so out of their way to make sure you have everything you need and that’s exactly what he did. To the stores management…. he’s a keeper!
-
October 2022 by Mohamed Lasheen
One star is overThe employees in this branch very badI do not recommend it at all.
-
June 2022 by Mark Andrew
Steve is the only employee who knows what he’s doing. Everyone else acts like it’s a inconvenience to help you. Waited a month for an alteration and a very disgruntled employee acted like I was the problem when I asked where my pants were. Will never come here after the repeated abuse. Jump ship Steve!
-
February 2022 by Pino Thomas
Worst customer service I’ve ever encountered in a clothing store. I have been in other Hugo Boss locations before and sometimes loved the staff but the people working at Hugo Boss Short Hills shouldn’t be dealing with shoppers for a living. Rude, ditzy, texting/eating while working, and just not personable. I couldn’t wait to leave.Been to this location twice; thinking maybe the first time Jimmy Garopolo was just having a bad day but that wasn’t the case. The workers here flat out do not care. If you appreciate customer service you will leave here disappointed I can assure you. I wouldn’t go to this location again unless they were giving clothes away. Hugo Boss regional managers need to step in.
-
October 2021 by Peter D’Arrigo
Little pricey but great service
-
September 2021 by V Jen
I actually hesitated before going after reading all the negative reviews. But the experience was good...what a surprise...The guy who helped me was efficient and super knowledgeable -- I only tried 3-4 suits then was happy to take one tuxedo and one regular suit, simply because they guy knew what I want and he can gauge my sizes just by a glance!
-
September 2021 by Adeola Aina - Marshall
Had not much to see for ladies but the guys will love it.
-
August 2021 by Avetis M
Ask Ryan ! He gonna make sure the suit sitting on you “Like a Boss”
-
August 2021 by Ken L.
I used to shop here all the time... some experiences were good, some were ok, some were crappy. I will say my main sales associate at the time Ryan was the best at putting together beautiful suit combinations with the tie and the shirt etc. he's great at styling. When I would go in and didn't have him sometimes I would get the manager at the time... maybe he's still the manager but he was a douche... as an heir of arrogance about him and he's only a retail store manager so I'm not sure why. Overall Hugo Boss is well priced for the quality but now I have upgraded to a little more prestigious suit brands for the most part and the service in those stores is much more hands on. Probably because less people are in the store because the prices of the suits are way higher. I do suggest Hugo Boss for a "designer" suit and if you do want to look your best ask for Ryan to help you. The everyday clothes are nice also but i don't shop them for that. They did redo the store to add women's RTW and accessories but I don't know any woman personally that thinks of Hugo Boss as a place to shop in but they do carry women's clothing which is beautiful... but it's definitely more of a mans brand at least in America.
