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March 2023 by Joseph Fernandez
I bought a Bulgari Save the Children Ring for Valentine's day from Bulgari at the Short Hills Mall. My significant other was elated but the ring was too big. We both rushed to the store one evening in order to exchange the ring and arrived 15 minutes before closing. Lucky right? Not at all.We were asked by the manager if we needed help, we said yes, showed him the bag and proceeded to tell him the issue when he abruptly said he couldn't help us now and walked away. We spent 20 minutes waiting to be taken care. At 7:05pm a sales person took care of our exchange and after looking at some engagement type rings we were on our way.Unfortunately, we returned tonight, Feb 21st because my significant other realized the next day when they wore the ring and almost lost it, that it was still not the right size. We told this to the salesperson and the salesperson said because it was worn she would have to speak to her manager who was not far from where we were speaking.The manager did not even have the common courtesy of coming to us, formally introducing himself and explaining what he could do. Instead, he told the salesperson in order to exchange the ring we would have to pay a 150$ restocking fee, a quarter of the value of the ring. Basically, he showed zero empathy and as on the first occasion, showed how much more he valued his time than ours.My intention was to become a returning customer and even buy engagement rings from Bulgari, but when the manager ruins the experience and your significant other is all too aware of what has happened that is no longer a possibility.That a luxury brand could give a customer such a terrible experience is extremely disappointing.
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February 2023 by Joseph F.
I bought a Bulgari Save the Children Ring for Valentine's day from Bulgari at the Short Hills Mall. My significant other was elated but the ring was too big. We both rushed to the store one evening in order to exchange the ring and arrived 15 minutes before closing. Lucky right? Not at all. We were asked by the manager if we needed help, we said yes, showed him the bag and proceeded to tell him the issue when he abruptly said he couldn't help us now and walked away. We spent 20 minutes waiting to be taken care. At 7:05pm a sales person took care of our exchange and after looking at some engagement type rings we were on our way. Unfortunately, we returned tonight, Feb 21st because my significant other realized the next day when they wore the ring and almost lost it, that it was still not the right size. We told this to the salesperson and the salesperson said because it was worn she would have to speak to her manager who was not far from where we were speaking. The manager did not even have the common courtesy of coming to us, formally introducing himself and explaining what he could do. Instead he told the salesperson in order to exchange the ring we would have to pay a 150$ restocking fee, a quarter of the value of the ring. Basically, he showed zero empathy and as on the first occasion, showed how much more he valued his time than ours. My intention was to become a returning customer and even buy engagement rings from Bulgari, but when the manager ruins the experience and your significant other is all too aware of what has happened, that is no longer a possibility. That a luxury brand could give a customer such a terrible experience is extremely disappointing.
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February 2023 by Ron P
Great experience
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October 2022 by kar velasquez
I love this place
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April 2022 by Eric Anderson
Love this place. Best customer service of any luxury brand
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March 2022 by Gvantsa Kobauri
Excellent Customer Service and Experience Each Time!!!Overall, I am very pleased with Bulgari and the sales associates I have encountered around the world. But, this is the boutique I come to most often, and the assistants are great brand ambassadors here. They are knowledgeable and make me feel special each time I visit the boutique. Regardless of me purchasing an item or not, they are eager to create a great experience. And this has been the main reason why I keep coming back to the brand, and have made a couple of purchases within these few years. Definitely recommend this place unlike Cartier on the 2nd floor. I rather spend my money where I feel appreciated.
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February 2022 by paul Vazquez
wonderful time piece collection... The bulgari octo finissimo tourbillon is only 2.7 mm thick in diameter & 40mm lug to lug but appears on the wrist as a 42 mm...spectacular watch & incredibly light in weight ! only 153k ! to purchase !!!
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January 2022 by J. Chen
Professional and friendly services from the sales associates!
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August 2021 by Super Doggo
Nice people and service :)
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July 2021 by Marie Guzman
I took my father's watch to get a battery replaced & link sized to my wrist & Carrie recommended to do a fullservice on it. I couldn't be more pleased of the result. The watch look fantastic like brand new. And was back to me on time before a wedding event.
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May 2021 by Xixi LL
No one takes care of us. We sit there 10 mins without any service. Never come again
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November 2020 by Song Park
I purchased a bracelet online because I couldn't wait to come in the boutique. Even though I didn't make my purchase through this location, Michelle was so kind and sent me pictures of the bracelet. Will reach out for future fine jewelry needs.. Thank you so much!
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November 2020 by daniel ho
The caucasian saleslady that served my friend and I was very helpful! Will go again just to find her
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October 2020 by Hee Jung
Lou was great hel
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September 2020 by Robert Berkley
Thank you to Michelle. We have had our best luxury buying experience at Bvlgari. She is very attentive to style and class. Very easy to work with when picking out our pieces and very knowledgeable about the brand. Will only buy our Bvlgari from Michelle. Thank you for great experiences each time we shop with you.
