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December 2023 by Jared Baig
I was immediately greeted in by Daria, she made me feel very welcomed along with going above and beyond when it came to all the questions I had. I left very happy and satisfied knowing new information and sharpening my collection. Very appreciative of Daria thank you so much for all you're knowledge! Definitely coming back soon!
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December 2023 by Justin Carifi
I have been on the hunt for a specific pillar candle that I saw on display in this store a few weeks ago. I called and was blessed with Marisol Delmonte who went above and beyond to assist me. As someone who works in the luxury goods industry it was a pleasure to see this type of service. Truly the epitome of luxury customer relations.
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November 2023 by Sabelle Deng
In the past, I actually liked this store and their team,I used to have very good experience! But yesterday I went back for body cream and lotion…was told I don’t even have my account information anymore, the lady assisting me for purchase was totally no smile, don’t want to answer my questions….it is really bad, I will buy online ro go to other store anyway.
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October 2023 by Michael Tumminelli
I recently purchased a mens fragrance from the Jo Malone store in Short Hill, Marisol was very helpful and educated me on the different fragrance options. I am very happy with my purchase, I made a excellent choice by stopping in.
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November 2022 by Robert Redcross
Great fragrances
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May 2022 by kricketbx
I was not familir with Jo Malone, but I passed the 'Uninviting' counter at Macy's and decided to smell the fragerance! I was HOOKED!!! I am now a life long customer. While the cashier was not too nice and looked bored or thought talking to me would be a waste of time-that was their problem, because I was not going to miss out on this DOPE fragrence!! I made my purchase and I'm going back today-I should've gotten the candle.. ;)
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April 2022 by Daria Szaroleta
Got a hand and arm massage with the Jo Malone body wash and hand cream I was interested in purchasing. Love that Jo Malone now offered hand and arm massages! Ended up leaving with both along with the perfume! Yaunea was GREAT!
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February 2022 by Lynnette Edwards
I had the pleasure of shopping with sales associate Yaunea and she was amazing. She helped me pick out a fragrance which I’ve been receiving so many compliments on and a candle that my husband must burn everyday. If you’re ever shopping at Short Hills be sure to stop at Jo Malone and ask for Yaunea. You won’t be disappointed.
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February 2022 by oriana baldwin
The service was AMAZING!! The staff was knowledgeable and patient. I went in for one gift and found gifts for my whole family!! One of the best Jo Malone shops I been too. Highly recommend!!! I will be back.
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February 2022 by Desiree Midby
The customer service in this store is horrendous. If you want to be treated somewhat decent you better be carrying a Chanel bag and wearing a Canada Goose jacket — Ralph Lauren and Coach doesn’t cut it. You are better off purchasing from the Jo Malone website.
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February 2022 by Linda Lanza
My husband was helped by Jennifer at the Short Hills Mall. She was the best . Not only did he come home with my favorite perfume Cardamom and Mimosa but a beautiful candle as well . She remembered me from a previous sale and knew which fragrance was my favorite. Thank you Jennifer
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February 2022 by Socorro Portella
I am a big fan of Joe Malone fragrances. Recently i had a wonderful experience at this store with Priya and Lisa. They were extremely professional and kind. I definitely will come back and recommend you to have your own great experience. Maria Portella.
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February 2022 by Janie B-C
I had an excellent experience at the Jo Malone boutique in Short Hills on Sunday morning 1/29/22. I apologize for not remembering the name of the lady who helped me but she and the other lady working there treated me like royalty. This was my first time /first Jo Malone purchase. They were both so kind and friendly. I am enjoying my purchase and I will definitely be back again.
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February 2022 by Monica Walters
I received a perfume as a gift and went back to the store to exchange and my customer service experience was excellent! Both employees were really nice. Elizabeth g. Is the name on my receipt but the other young lady who was there was also extremely pleasant! Elizabeth was super helpful and when I explained to her I didn’t like strong scents she pointed me in the right direction to lighter scents. Well knowledgeable of what she is selling! There is a no touch policy but I don’t mind due to covid I think it’s smart move.
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January 2022 by Katie C.
Received a gift of perfume, Jo Malone's wood sage & sea salt. LOOOVE THIS GIFT! My husband nailed it this time! It smells fresh, clean &soft, with a breath of sweet morning air. Unforgettable! At first spray, there are fuller hints of mandarin, woodsy, moss, deep forest but then all settles & I can't smell it on me anymore, tho I receive many compliments! Imagine it just rained in the morning, it's cool but the sun comes out to gently warm you & you poke your toes into the pooling area from the waterfall. & petals from honey suckle, freesia & jasmine are floating & whirling around. The aroma that lifts from the earth, the sweetness of the flowers, the smell of the forest & freshness of the day ~ that is what this scent feels like to me, fresh, soft, alert yet calm. I ADORE this perfume. And I read it is unisex! But I know I'm going to keep this one all for myself! My husband will follow his nose, after all he knows what I love! Thank you honey! Mwah
