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January 2024 by Victoria
Bad customer service experience.The store was having a 70% off sale. All of the signs said "up to 70% off." which implies not everything is 70% off, just some items. I looked at around for more specific signs but didn't see any. So I asked an employee who told me the whole store was on sale.The clothes had tags with prices, so I asked if the sale was 70% off the price on the tag, or if the tag was the current sale price. She sighed, rolled her eyes to the ceiling like she was asking god for strength, and then answered.I don't think my question is unreasonable and I didnt ask in a rude or urgent tone. So I don't understand why I was responded to in this way. I left the store without buying anything then because it wasn't worth it. Unpleasant overall and not worth any kind of discount to deal with that.
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December 2023 by Val Chavez
Always a pleasure to walk in there. Staff is very nice and helpful.
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April 2023 by Q
Great customer service. The staff went above and beyond to make sure we got the right size and maximum savings.
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April 2023 by Kevin L
Pretty good quality right price!
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April 2023 by Pat Furrey
Shame really, they have a nice selection for my style but this particular location is defined by sub-par customer service.Told them I was going to work a music festival and trying on several different jeans led to eye rolls and snickering. At some point I stopped asking for help and went to get other pairs myself but the only polite woman working there continued to help.After being rushed through the shopping experience and getting checked out, a hat caught my eye. I was stared down with some weird hatred from a completely different employee for wanting to buy it.I later, disappointingly, had to come back a while later to make an exchange. I was met with the exact snide response I’d anticipated - incredibly frustrating.The better-than-you management and senior employee were quite rude and not very subtle about it. Very weird store
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January 2022 by Mary Cielo
Very good
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December 2020 by John Cardinale
Good quality clothes but the outlets are cheaper
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September 2020 by S B.
The staff in short hills lucky brand is horrific if this store closes don't blame covod blame the staff he is rude insulting and condesending we're long time lucky brand customers who will never walk into this store again.
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February 2020 by rosa wadhwani
Addicted to lucky brand styles
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December 2019 by lisa lately
Great store offering 60% off today on some items!!
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August 2019 by Mario Laino
Excellent jeans, they have cool t-shirts and even their unbranded tee's fit me SPOT-ON and comfortable as hell.
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July 2019 by J W.
Lucky issued a coupon via email for $25. I ordered an item using the code. They CANCELLED the order with no explanation! Then I called and they said that they made a mistake with sending out the codes and cancelled everyone's orders who used the codes!!!!Horrible, fraudulent insanity! Never shopping there again.
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June 2019 by Clay Abiola
Luxury
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March 2019 by Ava Ludwig
Awesome customer service! I went into the lucky brand store with my friends today. Alex was amazing. He found the perfect style, size, and fit for my friends and I. Very happy! Thank you so much!!!!
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January 2019 by Giancarlo Colageo Milea
Went in looking for a pair of jeans and Freddy was so helpful! Very in the holiday spirit! Thanks!
